Form 930 2015 930 UNICOR - v2

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Overview

Welcome and Thank You Text
Model Qsts
Recommended CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting UNICOR. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of UNICOR. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		(Model Name)					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		Yes - Standard					Pink: Addition
Date		7/15/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction		Return	Return (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to this site?
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)					Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this site.						How likely are you to use this site as your primary resource for obtaining information from UNICOR?
	Site Performance - Completeness	Please rate the consistency of speed from page to page on this site.
	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
	Site Information - Understandable	Please rate how understandable this site’s information is.
	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.
		Task Process (1=Poor, 10=Excellent, Don't Know)
	Task Process - Time	Please rate the time it takes to complete task(s) on this site.
	Task Process - Procedures	Please rate the site procedures to accomplish tasks on this site.
	Task Process - Efficiency	Please rate the number of steps needed to complete task(s) on this site.

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Sheet 3: Recommended CQs

Model Name		(Model Name)				Red & Strike-Through: Delete
Model ID		(MID)				Underlined & Italicized: Re-order
Partitioned		Yes - Standard				Pink: Addition
Date		7/15/2015				Blue: Reword
QID	META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Visit Frequency		How frequently do you visit UNICOR.gov?	First time		Y	Radio button, one-up vertical		Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
	Role		What is your primary role in visiting the site today?	Contracting/Procurement Official		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Role
				Program Manager/Project Manager/Specifier
				End user of products or services
				BOP Employee
				Civilian
				Other	A
		A	Other role:			N			OE_Role
			Would you have visited today if this was not a required activity?	Yes		Y	Drop down, select one		Requirement
				No
			What government agency/department do you work for?	Department of Agriculture	B	Y	Drop down, select one		Agency
				Department of Commerce	B
				Department of Defense	B
				Department of Education	B
				Department of Health and Human Services	B
				Department of Homeland Security	B
				Department of Housing and Urban Development	B
				Department of Justice	B
				Department of Labor	B
				Department of State	B
				Department of the Interior	B
				Department of the Treasury	B
				Department of Transportation	B
				Department of Veterans Affairs	B
				Executive Office of the President	B
				Federal Legislative Branch	B
				Independent Agencies	B
				Judicial Branch	B
				Private Vendor	B
				Quasi Official INTNL & Non Govt	B
				Citizen
				Other	A			OPS Group*
				None of the above
		A	What agency do you work for?					OPS Group*	OE_Agency
		B	How long have worked in this position?	Less than 1					Position Length
				1-3 years
				4-5 years
				5+ years
	Primary Reason: Federal Government or Informational Non-Profit		What is your primary reason for visiting the site today?	Browsing the site		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Request a waiver
				Research specific product/service information	B
				Purchase products	D
				Find information about UNICOR	C
				Vendor Business Opportunity
				Contact Customer Service	E
				Other	A
		A	Please describe your primary reason for visiting.			N	Text field, <100 char	Skip Logic Group*	OE_Reason
		B	What specific product/service information were you looking for? (Please select all that apply)	Price		Y	Radio button, one-up vertical	Skip Logic Group*	Product/Service Info
				Materials
				Types of services
				Quantity
				Shipping options
				Specifications/Measurements
				Delivery Timeframe
				Other	F
		F	What other information were you seeking			N	Text field, <100 char	Skip Logic Group*	OE_Information
		C	What specific information were you looking for?	Inmate Entry & Education Programs		Y		Skip Logic Group*	Information
				Partnering relationship with UNICOR				Randomize
				Other	I			Anchor Answer Choice
		I	What other product information were you looking for?			N	Text field, <100 char	Skip Logic Group*	OE_Information
		D	What products or services did you purchase or plan to purchase? (Please select all that apply)	Apparel & Accessories		Y	Radio button, one-up vertical	Skip Logic Group*	Purchase Department
				Awards & Plaques				Randomize
				Contact Center Solutions
				Data Services
				Distribution and Warehousing Logistics
				Electronics and Components
				Electronics Recycling
				Energy Efficient and Green Products
				Facilities and Warehouse Storage Facilities
				Food Service Products
				Interior and Exterior Signage
				Mattresses, Linens and Draperies
				Office Furniture and Accessories
				Prescription and Safety Eyewear
				Printing and Bindery Solutions
				Training Range Solutions
				License Plates
				Vehicle Upfit, Remanufacturing and Fleet Services
				Other				Anchor Answer Choice
		E	Why did you need to contact customer service today?	Billing & Invoices		Y	Drop down, select one	Skip Logic Group*	Contact Customer Service
				Order Status				Randomize
				Problem with received orders
				Ordering Procedures & Payment Options
				Other	F			Anchor Answer Choice
		F	What other reason did you need to contact customer service?			N	Text area, no char limit	Skip Logic Group*	OE_Customer Service
			Did you make a purchase on UNICOR.gov today?	Yes		Y	Drop down, select one	Skip Logic Group*	Purchase
				No	A
		A	Why didn't you make a purchase during your visit today? (Please select all that apply)	Couldn't find the item I was looking for		Y	Radio button, one-up vertical	Skip Logic Group*	Not Purchase
				Didn't have exact style or size I needed				Randomize
				Didn't like the colors or available specifications
				Item was too expensive
				Chose to purchase the item offline
				Chose to purchase from another site
				I didn't plan on making a purchase
				Other	B			Anchor Answer Choice
		B	Please explain briefly why you didn't make a purchase during your visit today.			Y	Text area, no char limit	Skip Logic Group*	OE_ No purchase
			How often do you buy from UNICOR?	This is my first time		Y	Radio button, one-up vertical	Skip Logic Group*	Purchase Frequency
				Weekly or more often	G, H
				Every 1-3 months	G, H
				Every 3-6 months	G, H
				Every 6-12 months	G, H
				Less often than every 12 months	G, H
				I have never purchased from UNICOR				Anchor Answer Choice
		G	How much do you typically spend on UNICOR products and services per year?	$1 - $5,000		Y	Radio button, one-up vertical	Skip Logic Group*	Purchase Amount
				$5-001 - $10-000
				$10,001- $25,000
				$25,001 - $100,000
				$100,001 - $250,000
				$250,000 or more
				None
		H	What is your preferred method when purchasing from UNICOR?	Online at UNICOR.gov		Y	Radio button, one-up vertical	Skip Logic Group*	Method to Purchase
				By phone
				By mail/fax
				I have not purchased
	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Checkbox, one-up vertical	Skip Logic Group*	Accomplish
				No	A,B
	OE_Accomplish	A	Please tell us why were you unable to accomplish your task.
		B	What will you do next?	Try back later		Y	Checkbox, one-up vertical	Skip Logic Group*	Do Next
				E-mail Customer Service
				Call Customer Service
				Try a different website
				Nothing, although I did not find what was I looking for
				Other
			Please describe your navigation experience today.	I did not have any navigation issues		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Experience
				Unable to navigate back to previous page
				Links did not take me where I expected	B
				Links were difficult to understand
				Links were broken
				Other	A			Anchor Answer Choice
		A	Please tell us about your navigation experience			N	Text area, no char limit	Skip Logic Group*	OE_ Navigation Experience
		B	Please provide specific paths/links that did not take you to the required information.			N	Text area, no char limit	Skip Logic Group*	OE_ Paths/Links
			How did you look for information or navigate the site today? (Please select all that apply)	Top navigation bar		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Method
				Search feature	B
				Links within the page
				Other (Please specify):	A			Anchor Answer Choice
		A	Please describe how else you navigated through the site.			N	Text area, no char limit	Skip Logic Group*	OE_Navigation Method
		B	How was your search experience?	Search engine returned too many results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Experience
				I had issues with the visual display of the search results (text size, images).				Randomize
				Search engine returned too few results
				Search did not return relevant results
				I had technical issues with the search feature.
				The search feature met my needs today.
				Other	C			Anchor Answer Choice
		C	What was your other search issue?			N	Text field, <100 char		OE_ Search Experience
			Compared to other online experiences, how would you rate UNICOR on each of the following:	Much Better		Y	Drop down, select one	Multiple Lists Group*	Product Ordering Process
			Product ordering process	Better
				About the same
				Worse
				Much Worse
			Product pricing	Much Better			Drop down, select one	Multiple Lists Group*	Product Pricing
				Better
				About the same
				Worse
				Much Worse
			Shipping options	Much Better			Drop down, select one	Multiple Lists Group*	Shipping Options
				Better
				About the same
				Worse
				Much Worse
	Demographics: Gender		What is your gender?	Male		Y	Drop down, select one		Age
				Female
				Prefer not to respond
	Demographics: Age		Which category includes your age?	Under 18		Y	Drop down, select one		Gender
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to respond
	OE_Improve Experience		What else would you like to share with us to help improve your online experience with UNICOR.gov?			N	Text area, no char limit		Improvement