933 2015 933 FDA Email Enterprise Survey

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
Non-Model FDA Email Enterprise

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for participating in this brief survey. Your feedback is essential in helping us provide the best email experience possible.			Thank you for taking the survey and for helping us to serve you better. Please note you will not receive a response from us based on your survey comments.

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Sheet 2: Model Qsts

Model Name		FDA Email Enterprise					Red & Strike-Through: Delete
Model ID		TBD					Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		8/1/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Visit Website (1=Very Unlikely, 10=Very Likely)
		Please rate the visual appeal of this email.			What is your overall satisfaction with this email? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to visit the FDA website as a result of receiving this email?
		Please rate the balance of graphics and text in this email.			How well does this email meet your expectations? (1=Falls Short, 10=Exceeds)			Primary Resource (1=Very Unlikely, 10=Very Likely)
		Please rate the readability of this email.			How does this email compare to your idea of an ideal email? (1=Not Very Close, 10=Very Close)			How likely are you to use the FDA website as a primary resource for information related to this email?
		Email Content (1=Poor, 10=Excellent, Don't Know)						Forward Email (1=Very Unlikely, 10=Very Likely)
		Please rate the credibility of information in this email.						How likely are you to forward this email to someone else?
		Please rate the timeliness of the information in this email.						Future Email Behavior (1=Very Unlikely, 10=Very Likely)
		Please rate the degree to which the information provided in this email addresses your interests.						How likely are you to open future emails from FDA?

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Sheet 3: Current CQs

Model Name	FDA Email Enterprise					Red & Strike-Through: Delete
Model ID	TBD					Underlined & Italicized: Re-order
Partitioned	No					Pink: Addition
Date	8/1/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			Is the frequency at which you receive this email notification appropriate?	Yes, the frequency is fine		Y	Radio button, one-up vertical		Frequency
				No, I would like to receive it more often.
				No, I would like to receive it less often.
			When would you prefer to receive emails from FDA?	During business hours only		Y	Radio button, one-up vertical		Time Preference
				As soon as information is made available
				No preference
			Which of the following roles best describes you?	Regulated industry		Y	Radio button, one-up vertical	Skip Logic Group*	Role
			If you are a consultant or attorney, please select the role of the individual or organization that you represent.	Consumer
				Patient or a patient’s caregiver, family member or friend
				Healthcare provider (includes physician, nurse, physician’s assistant, nurse practitioner, or pharmacist)
				Public health professional
				Scientist, researcher
				Educator, professor, teacher, or student
				Other	A
		A	Please describe your role in visiting the site today:			N	Text area, no char limit	Skip Logic Group*	OE_Role
			Please select your level of agreement with the following statements about FDA email notifications.			Y	Drop down, select one	Multiple Lists Group*
			Subject lines are relevant and easy to understand	Agree					A/D:SubjectLines
				Somewhat Agree
				Somewhat Disagree
				Disagree
			The length of the email is appropriate	Agree					A/D:Length
				Somewhat Agree
				Somewhat Disagree
				Disagree
			There is enough information provided for me to take action (if necessary)	Agree					A/D:Action
				Somewhat Agree
				Somewhat Disagree
				Disagree
			The supplemental link(s) provided in the email are useful	Agree					A/D:UsefulLinks
				Somewhat Agree
				Somewhat Disagree
				Disagree
			In general, how do you use the information found in this email notification?	For my own health, my family's health or for a friend		Y	Radio button, one-up vertical	Skip Logic Group*	Info Usage
				For a physician's office/hospital
				For a patient or client
				For a public health agency
				For a research institution
				For a business / workplace
				For an educational institution or teaching purposes
				For a news report or article
				Other	B
		B	Please describe how you use the email information you receive.			N	Radio button, one-up vertical	Skip Logic Group*	OE_InfoUsage
			On average, how many individuals do you share the information with?	Zero		Y	Radio button, one-up vertical		Share Info
				1-10 people
				11-20 people
				21-50 people
				51-100 people
				101-500 people
				More than 500 people
			On what device do you typically read FDA email notifications?	Desktop/laptop computer		Y	Radio button, one-up vertical		Device
				Tablet (iPad, etc.)
				Smartphone (iPhone, Android, Blackberry, etc.)
				Other
			Where are you when you typically read FDA email notifications?	Home		Y	Radio button, one-up vertical		Location
				Work
				On the go
			When you receive an FDA email, do you most often:	Read the email the same day you receive it		Y	Radio button, one-up vertical		Timing
				Flag the email to read at a later date
				File the email with the possibility of needing to reference it in the future
				Other
			Do you receive other email notifications from the FDA?	Yes	A, B	Y	Radio button, one-up vertical	Skip Logic Group*	Other:Emails
				No
		A	How many email notifications have you subscribed to receive from the FDA (including this one)?	1-5		Y	Radio button, one-up vertical	Skip Logic Group*	Other:Number
				6-10
				More than 10
		B	Is the presentation of information consistent across the emails you receive from FDA?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Other:Consistency
				No
			If you could suggest one improvement for FDA email notifications, what would it be?			N	Text area, no char limit		OE_OneImprovement

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Sheet 4: Non-Model FDA Email Enterprise

Model Name	FDA Email Enterprise					Red & Strike-Through: Delete
Model ID	TBD					Underlined & Italicized: Re-order
Partitioned	No					Pink: Addition
Date	8/1/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			Why have you subscribed to receive FDA email notifications?			N	Text area, no char limit		OE_Why Subscribed
			Do the emails you receive generally meet your needs?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Meet Needs
				No	A
		A	How can FDA emails be improved to meet your needs?			N	Text area, no char limit	Skip Logic Group*	OE_Needs
			How are you using the information provided within the FDA emails?			N	Text area, no char limit		OE_Why Subscribed
			Which of the following roles best describes you?	Regulated industry		Y	Radio button, one-up vertical	Skip Logic Group*	Role
			If you are a consultant or attorney, please select the role of the individual or organization that you represent.	Consumer
				Patient or a patient’s caregiver, family member or friend
				Healthcare provider (includes physician, nurse, physician’s assistant, nurse practitioner, or pharmacist)
				Public health professional
				Scientist, researcher
				Educator, professor, teacher, or student
				Other	A
		A	Please describe your role in visiting the site today:			N	Text area, no char limit	Skip Logic Group*	OE_Role
			On what device do you typically read FDA email notifications?	Desktop/laptop computer		Y	Radio button, one-up vertical		Device
				Tablet (iPad, etc.)
				Smartphone (iPhone, Android, Blackberry, etc.)
				Other
			Where are you when you typically read FDA email notifications?	Home		Y	Radio button, one-up vertical		Location
				Work
				On the go
			When you receive an FDA email, do you most often:	Read the email the same day you receive it		Y	Radio button, one-up vertical		Timing
				Flag the email to read at a later date
				File the email with the possibility of needing to reference it in the future
				Other
			If you could suggest one improvement for FDA email notifications, what would it be?			N	Text area, no char limit		OE_OneImprovement