935 2015 935 ABMC v2

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting ABMC.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and how we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. Please visit the Contact Us section of our website if you have further questions or feedback.

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Sheet 2: Model Qsts

Model Name		ABMC v2					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes 2MQ					Pink: Addition
Date		8/21/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction
	Look and Feel - Appeal	Please rate the visual appeal of this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			Return (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Return	How likely are you to return to this site?
	Look and Feel - Readability	Please rate the readability of the pages on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			Recommend (1=Very Unlikely, 10=Very Likely)
		Site Performance (1=Poor, 10=Excellent, Don't Know)					Recommend Site	How likely are you to recommend this site to someone else?
	Site Performance - Loading	Please rate how quickly pages load on this site.						Historical Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.					Historical Resource	How likely are you to use this site as a historical resource for information about the world wars, and the Americans buried and memorialized in ABMC's cemeteries and memorials?
	Site Performance - Completeness	Please rate how completely the page content loads on this site.						Visit Cemetery (1=Very Unlikely, 10=Very Likely)
		Navigation (1=Poor, 10=Excellent, Don't Know)					Visit Cemetery	How likely are you to visit one of ABMC's cemeteries or memorials?
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
	Site Information - Understandable	Please rate how understandable this site’s information is.
	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	ABMC v2					Red & Strike-Through: Delete
Model ID	0					Underlined & Italicized: Re-order
Partitioned	Yes 2MQ					Pink: Addition
Date	8/21/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Visit Frequency		How frequently do you visit this site?	Daily		Y	Radio button, one-up vertical		Visit frequency
				Two to three times per week
				About once a month
				Every few months
				Every 6 months or less often
				This is my first time visiting this site
	Role		Do any of the following describe you? (Select all that apply)	Veteran		Y	Checkbox, one-up vertical		Role
				Active Duty Military
				Educator
				Student
				Family member or friend of someone buried or memorialized in an ABMC cemetery
				Tourist who is planning to visit an ABMC cemetery or memorial
				None of the above
			What area of the site did you primarily visit today?	About Us		Y	Radio button, one-up vertical		Area
				Cemeteries & Memorials
				Search ABMC Burials
				News & Events
				Learning & Resources
				Multimedia
	Primary Reason: Federal Government or Informational Non-Profit		What was your main reason for visiting the site today?	Search for a specific individual buried or memorialized in an ABMC cemetery	B	Y	Radio button, one-up vertical	Skip Logic Group*	Main reason
				Find information on an ABMC cemetery or memorial
				Plan a visit to an ABMC cemetery or memorial
				View photos and videos of cemeteries or memorials
				Read about the latest news and/or events
				Find lesson plans or lesson ideas	G,H,J
				Explore the multimedia resources
				Contact ABMC
				Connect with ABMC social media networks
				Order a service such as photos, lithograph, or Korean War Honor Roll Certificate
				Research general historical information
				Other, please specify	A
		A	What was your reason for visiting the site?			N	Text area, no char limit	Skip Logic Group*	Other reason
		B	Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery?	Yes	C,E,F	Y	Radio button, one-up vertical	Skip Logic Group*	Use database
				No
				Not sure
		C	Please describe your experience using the database. (Select all that apply)	I received all the results I was looking for		Y	Checkbox, one-up vertical	Skip Logic Group*	Database experience
				Database was easy to use
				Database was difficult to use
				I would like to be able to sort or narrow the search results further
				Other experience, please specify	D
		D	What was your experience with the database?			N	Text area, no char limit	Skip Logic Group*	Other database
		E	Did you complete any of the following actions while using the database today? (Select all that apply)	I downloaded search results to an excel file.		Y	Checkbox, one-up vertical	Skip Logic Group*	Database action
				I printed a certificate.
				I shared information via social media or email about a person in the database
		F	Please suggest one improvement ABMC could make to its database to improve your experience.			N	Text area, no char limit	Skip Logic Group*	Database improvement
		G	Did you find a lesson plan or lesson idea that met your teaching need?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Lesson plan
				No
				Not sure
		H	Please describe your experience using the Learning Resources section. (Select all that apply)	Learning & Resources was easy to use		Y	Checkbox, one-up vertical	Skip Logic Group*	Learning resource exp
				Learning & Resources was difficult to use
				I would like to be able to sort or narrow the search results further
				Other experience, please specify	I
		I	What was your experience with the Learning Resources section?			N	Text area, no char limit	Skip Logic Group*	Other resource
		J	Please suggest one improvement ABMC could make to its Learning Resources section to improve your experience.			N	Text area, no char limit	Skip Logic Group*	Resource improvement
			How would you describe your navigation experience on this site today? (Select all that apply)	I had no difficulty navigating/browsing on this site		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)
				Could not navigate back to previous information
				I had a navigation difficulty not listed above	A
		A	Please specify the other navigation difficulty encountered.			N	Text area, no char limit	Skip Logic Group*	Other nav diff
	Accomplish		Were you able to find the information you wanted today?	Yes completely		Y	Radio button, one-up vertical	Skip Logic Group*	Able to find
				Only partially
				No	A
	OE_Accomplish	A	What were you unable to find?			N	Text area, no char limit	Skip Logic Group*	Unable to find
			What other useful features or content would you like to see added to the ABMC site?			N	Text area, no char limit		Other features
	OE_Improve Experience		Please suggest one improvement ABMC could make to its website to improve your experience			N	Text area, no char limit		Improvement
			What type of new communication channel offered by ABMC interests you? (Select all that apply)	Email Newsletter		Y	Checkbox, one-up vertical	Skip Logic Group*	New channels
				Twitter
				Blog
				Other, please specify	A
		A				N	Text area, no char limit	Skip Logic Group*	Other channel