941 2015 941 DHS CRS v2

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thanks for visiting the Citizenship Resource Center site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		CRC v2					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes 2MQ					Pink: Addition
Date		9/1/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of the Citizenship Resource Center.		Satisfaction - Overall	What is your overall satisfaction with the Citizenship Resource Center? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to the Citizenship Resource Center?
	Look and Feel - Balance	Please rate the balance of graphics and text on the Citizenship Resource Center.		Satisfaction - Expectations	How well does the Citizenship Resource Center meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on the Citizenship Resource Center.		Satisfaction - Ideal	How does the Citizenship Resource Center compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend Site	How likely are you to recommend the Citizenship Resource Center to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on the Citizenship Resource Center.					Primary Resource	How likely are you to use the Citizenship Resource Center as your primary resource for obtaining information about citizenship?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on the Citizenship Resource Center.
	Site Performance - Completeness	Please rate how completely the page content loads on the Citizenship Resource Center.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the Citizenship Resource Center is organized.
	Navigation - Options	Please rate the options available for navigating the Citizenship Resource Center.
	Navigation - Layout	Please rate how well the Citizenship Resource Center layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on the Citizenship Resource Center.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on the Citizenship Resource Center.
	Information Browsing - Features	Please rate how well the features on the Citizenship Resource Center help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on the Citizenship Resource Center.
	Site Information - Understandable	Please rate how understandable the Citizenship Resource Center’s information is.
	Site Information - Answers	Please rate how well the Citizenship Resource Center’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	CRC v2			Red & Strike-Through: Delete
Model ID	0			Underlined & Italicized: Re-order
Partitioned	Yes 2MQ			Pink: Addition
Date	9/1/2015			Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Visit Frequency		How often do you visit the Citizenship Resource Center website?	First time		Y	Drop down, select one		Frequency
				More than once a day
				Daily
				About once a week
				About once a month
				Every 6 months or less
				USCIS website
	Acquisition Source		How did you hear about us? (Select all that apply)	Online ad/media		Y	Checkbox, one-up vertical	Skip Logic Group*	Source
				Offline ad (print, radio, television)
				Social media
				Email
				Brochure/publication
				Public event
				USCIS official
				Word-of-mouth
				Family/Friends
				Community organization
				Citizenship class
				Other, please specify:	A
		A	Other source			N	Text field, <100 char	Skip Logic Group*	Other source
	Role		What best describes your role when coming to the Citizenship Resource Center website?	Naturalization applicant/permanent resident		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Family or friend of a naturalization applicant/permanent resident
				Adult educator/teacher
				Volunteer
				Immigrant-serving organization staff
				State or local government employee
				Attorney
				USCIS employee
				Other, please specify:	A
		A	Other role			N	Text field, <100 char	Skip Logic Group*	Other role
	Primary Reason: Federal Government or Informational Non-Profit		What is the reason for your visit today to the Citizenship Resource Center website?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Reason
				Learn about the Citizenship Resource Center
				Learn about naturalization
				Apply for citizenship
				Study for the test
				Find free information events
				Learn about citizenship rights and responsibilities
				Find classroom tools (for professionals)
				Learn about current USCIS grant opportunities
				Find links to program administration, professional development, and training resources
				Find a citizenship class
				Other, please specify:	A
		A	If you were looking for specific information, please tell us what you were trying to find.			N	Text area, no char limit	Skip Logic Group*	Other reason
	Accomplish		Were you able to find what you were looking for today?	Yes		Y	Drop down, select one	Skip Logic Group*	Find info
				Partially
				No	A,B
	OE_Accomplish	A	What prevented you from finding the information?			N	Text area, no char limit	Skip Logic Group*	Info not found
	Do Next	B	What do you plan to do next?	Come back to the site later		Y	Checkbox, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 numbers/contact customer service
				Find legal assistance
				Find a citizenship preparation class
				Download Form N-400
				Download test study materials
				Other
			What is your preferred language?			N	Text field, <100 char		Language
	OE_Improve Experience		If you could make one improvement to the Citizenship Resource Center website, what would it be?			N	Text area, no char limit		Improvement
			Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters?	Yes	A	Y	Drop down, select one	Skip Logic Group*	Use social media
				No
		A	If so, which platforms do you use?	Facebook		Y	Drop down, select one	Skip Logic Group*	Platforms
				Twitter
				Google Plus
				Instagram
				Pinterest
				YouTube
				Flickr
				Tumblr
				Blog
				Other, please specify	B
		B	Other platform used			N	Text field, <100 char	Skip Logic Group*	Other platform
			If you plan to return to the Citizenship Resource Center website, what resource would you return to find?			N	Text area, no char limit		Resource