944 2015 944 NOAA NESDID Questionnaire

E-Government Website Customer Satisfaction Surveys

2015 944 NOAA NESDIS_Questionnaire.xlsx

2015 943 IRS v3 - 2015 947 NARA Archives

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting nesdis.noaa.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting nesdis.noaa.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
































































































Sheet 2: Model Qsts

Model Name
NOAA NESDIS Browse



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
9/2/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors











Recommend Site
(1=Very Unlikely, 10=Very Likely)


Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction 19 Recommend Company How likely are you to recommend this site to someone else?
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


Return
(1=Very Unlikely, 10=Very Likely)
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
20 Return How likely are you to return to this site in the future?
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


Social Recommend Site (1=Very Unlikely, 10=Very Likely)


Site Performance (1=Poor, 10=Excellent, Don't Know)


21 Social Recommend Site How likely are you to recommend this site to others via social media (Facebook, Twitter, etc.)?
4 Site Performance - Loading Please rate how quickly pages load on this site.




Social Share Content (1=Very Unlikely, 10=Very Likely)
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.


22 Social Share Content How likely are you to share content (like a video or article) from this site by posting it to a social media site (Facebook, Twitter, etc.)?
6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.



























































































































Sheet 3: Current CQs

Model Name NOAA NESDIS Browse



Red & Strike-Through: Delete

Model ID (MID)



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 9/24/2015



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label



How frequently do you visit this site? This is my first visit
Y Radio button, one-up vertical
Visit Frequency




Every few months or less








Monthly








Weekly








Several times a week








Daily/more than once a day







What is your primary reason for visiting this site today? Learn more about link found on social media/followed link on social media to read news story
Y Drop down, select one Skip Logic Group* Primary Reason




Find/view satellite images B

OPS Group*




Find educational resources








Find a launch schedule








Find SAR SAT Rescue information








Find weather information








Find a specific NOAA office








Find a specific satellite








Find information on a specific topic








Access real-time or archived data








Learn about NESDIS








Research








Other, please specify: A





A Please specify your primary reason for visiting the site today:

N Text area, no char limit Skip Logic Group* OE_Primary Reason


B What type of images were you looking for? Atmosphere (e.g. weather)
Y Radio button, two-up vertical Skip Logic Group* Image




Ocean


Randomize




Land


OPS Group*




Space








Hazards (e.g. tropical storms/hurricanes)









A

Anchor Answer Choice


A What other type of images were you looking for?

N Text field, <100 char Skip Logic Group* OE_Image



Which term best describes your role as it relates to your visit today? Satellite industry employee
Y Drop down, select one Skip Logic Group* Role




Academia








Student








Federal agency employee








NOAA employee








General public








Educator (K - 12)








Media








Other, please specify: A





A What other term best describes your role?

N Text field, <100 char Skip Logic Group* OE_Role



What brought you to this site today? Social media B Y Radio button, one-up vertical Skip Logic Group* Acquisition




Email


OPS Group*




Brochure/publication/newsletter D







Public event/conference








Another website C







Colleague








Other, please specify: A





A What other source brought you to this site today?

N Text field, <100 char Skip Logic Group* OE_Acquisition


B What social media source brought you to this site today? Facebook
Y Drop down, select one Skip Logic Group* Social Media




Twitter








Instagram








Flickr








YouTube








Other






C What other website brought you to this site today?

N Text field, <100 char Skip Logic Group* OE_Origin Other Site


D What specific brochure, publication or newsletter brought you to this site today?

N Text field, <100 char Skip Logic Group* OE_Publication



Did you find what you were looking for on the site today? Yes
Y Radio button, two-up vertical Skip Logic Group* Accomplish




No A,B





A Please tell us specifically what you were looking for on the site:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish


B What do you plan to do next? Visit another site to find what I need C Y Radio button, one-up vertical Skip Logic Group* Do Next




Come back to the site later








Email NOAA








Research another organization/NOAA department








Nothing








Other, please specify: D





C What other site are you planning to visit to find what you need?

N Text field, <100 char Skip Logic Group* OE_Other Site


D What specifically do you plan to do next?

N Text area, no char limit Skip Logic Group* OE_Do Next



How did you primarily navigate around the site today? Search feature B, C, D, E Y Radio button, one-up vertical Skip Logic Group* How Navigate




Top navigation bar


OPS Group*




Links in the center of the page








Links at the bottom of the page








Site map








Other, please specify: A





A How else did you navigate around the site today?

N Text area, no char limit Skip Logic Group* OE_How Navigate


B Did you use the navigation tools (e.g. navigation bar, quick links, etc.) before using the search feature? Yes, I navigated first
Y Radio button, one-up vertical Skip Logic Group* Use Nav Tool




No, I went straight to the search feature








Don’t recall






C Please tell us about your experience with the site's search feature today. (Please select all that apply) Search results were helpful Mutually Exclusive Y Checkbox, one-up vertical Mutually Exclusive Search Experience




Results were not relevant/not what I wanted








Too many results/I needed to refine my search








Not enough results D







Returned NO results D







Received error message(s)








Search speed was too slow








I experienced a different search issue (please explain): E

OPS Group*


E Other search issue:

N Text area, no char limit Skip Logic Group* OE_Search Issue


D What specific search terms did you use to try to find the information you were looking for?

N Text field, <100 char Skip Logic Group* OE_Search Terms



How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating on this site Mutually Exclusive Y Checkbox, one-up vertical Skip Logic Group* Nav Experience




Links often did not take me where I expected B







Had difficulty finding relevant information








Links/labels are difficult to understand C







Too many links/navigational options to choose from








Had technical difficulties (error messages, broken links, etc.)








Could not navigate back to previous information








Other, please specify: A





A Please tell us what other navigational experiences you had today:

N Text area, no char limit Skip Logic Group* OE_Nav Experience


B Please describe any specific navigation links or paths that did not take you where they should have:

N Text area, no char limit Skip Logic Group* OE_Links Unexpected


C What specific links/labels were difficult to understand?

N Text field, <100 char Skip Logic Group* OE_Links Understand



How useful was the information you found on this site? Very useful
Y Radio button, one-up vertical
Useful




Moderately useful








Slightly useful








Not at all useful








Don’t know







What additional information would you like to have available on this site?

N Text area, no char limit
OE_Information



Was any information on this site unclear to you? Yes A Y Radio button, one-up vertical Skip Logic Group* Info Clarity




No








Don't recall






A What information was unclear to you?

N Text area, no char limit Skip Logic Group* OE_Info Clarity



How would you rate the quality of the images on this site? 1=Poor
Y Radio button, scale, has don't know
Quality Image




2








3








4








5








6








7








8








9








10=Excellent








Don't know







How would you rate the variety / quantity of the images on this site? 1=Poor
Y Radio button, scale, has don't know
Quantity Image




2








3








4








5








6








7








8








9








10=Excellent








Don't know







Did you download any images during your visit to the site today? Yes
Y Radio button, one-up vertical
Download




No








Don't recall







Do you ever access the internet using a mobile phone or tablet? Yes A Y Radio button, two-up vertical Skip Logic Group* Mobile Internet




No






A Have you ever accessed this site using a mobile phone or tablet? Yes

Radio button, three-up vertical Skip Logic Group* Mobile Access




No







Please rate your perception of how thoroughly this agency's operations are documented on this site: 1=Poor
Y Radio button, scale, has don't know
Disclose Info




2








3








4








5








6








7








8








9








10=Excellent








Don’t know







Now, please rate your perception of how easily this documentation of operations at NOAA NEDSIS can be accessed on the site. 1=Poor
Y Radio button, scale, has don't know
Transparency




2








3








4








5








6








7








8








9








10=Excellent








Don’t know







Which of the following age categories contains your age? Less than 24 years
Y Drop down, select one
Age




25-34 years








35-44 years








45-54 years








55-64 years








65 and older








Prefer not to answer







Are you male or female? Male
Y Radio button, three-up vertical
Gender




Female








Prefer not to answer







Please specify your geographic location: North America
Y Drop down, select one
Region




Africa








Asia, Australia, and Pacific Islands








Europe








South America, Central America, and the Caribbean








Other








Prefer not to answer







What is one improvement you would recommend for the site?

N Text area, no char limit
OE_Improvement
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File Modified0000-00-00
File Created0000-00-00

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