945 2015 945 USITC v3

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
USITC v3
MID:	0
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Model Qsts

Model Instance Name:
USITC v3
MID:
Partitioned (Y/N)?		YES - 2MQ
FPI Included(Y/N)?		NO
Date:		9/25/2015
USITC v3
Model questions utilize the ACSI methodology to determine scores and impacts
```	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction	19	Return	Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to this site in the next 60 days?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	20	Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)				21	Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.						How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Instance Name:
USITC v3
MID:
Date:	9.25.15
USITC v3 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
LNH4003		How frequently do you visit this site?	First time		Drop down, select one	Single	Y		Visit Frequency
			Every 6 months or less
			About once a month
			About once a week
			Daily
			More than once a day
LNH4004		Which of the following best describes your role?	U.S. Government		Radio button, two-up vertical	Single	Y	Skip Logic Group*	Role
			Foreign Government
			Law Firm
			Academic Researcher
			Importer
			Exporter
			Customs Broker
			Manufacturer
			USITC Employee
			Other (Please Specify)	A
LNH4005	A	Other role					N	Skip Logic Group*	OE_Role
STE0063242		Which of the following best describes the reason for your current visit to the USITC website?	Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
			Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)
			Economic/industry trade research and analysis
			Trade statistics
			Tariff information (HTS)	B
			Other (Please Specify)	A
LNH4010	A	Please describe the reason for your current visit to the USITC website.			Text area, no char limit		N	Skip Logic Group*	OE_Reason
LNH4011	B	How did you look for the Tariff information?	I used the HTS Search tool	D, F	Checkbox, one-up vertical		Y	Skip Logic Group*	Looked for Tariff Info
			I downloaded the entire HTS
			I downloaded a specific HTS chapter
			I don't recall
			Other (Please Specify)	C
LNH4012	C	Please describe how you looked for Tariff information on the website today:					N	Skip Logic Group*	OE_how looked for Tariff Info
	D	How would you rate the HTS search tool?	Very easy to use		Checkbox, one-up vertical		Y	Skip Logic Group*	Ease of HTS Search
			Somewhat easy to use
			Not easy to use	EE
	EE	Please explain why you felt it was not easy to use.			Text area, no char limit		N	Skip Logic Group*	OE_HTS Not Easy
	F	Did you have any difficulty searching on a particular term(s)?	Yes		Checkbox, one-up vertical		Y	Skip Logic Group*	HTS Search Difficulty
			No	FF
	FF	Please list the term(s).			Text area, no char limit		N	Skip Logic Group*	OE_Search Term
LNH4013		Did you accomplish what you wanted to on the USITC website today?	Yes		Drop down, select one	Single	Y	Skip Logic Group*	Task Accomplishment
			No	A
LNH4014	A	What do you feel impeded you from accomplishing your task?			Text area, no char limit		N	Skip Logic Group*	OE_Unable to Accomplish
LNH4015		Which of the following sections of the website did you visit today? (Please select all that apply.)	Antidumping and Countervailing Duty Investigations		Checkbox, one-up vertical	Mul	Y	Skip Logic Group*	Sections visited
			Industry and Economic Analysis
			Tariff Information Center
			Tariff Search Tool
			News Releases
			Federal Registry Notices
			Opinions/Reports
			Intellectual property infringement and other unfair acts
			None of the above	A				Mutually Exclusive
STE0063243	A	What other section did you visit?			Text area, no char limit		N	Skip Logic Group*	OE_Sections visited
LNH4016		How would you describe your experience navigating the USITC website?	I found the website well-organized and easy to navigate		Drop down, select one	Single	Y	Skip Logic Group*	Nav Experience
			I found the website unnecessarily complex	A
			I did not know how to find what I was looking for	A
LNH4017	A	Why did you feel this way about your navigation experience?	Links/labels are difficult to understand		Checkbox, one-up vertical		Y	Skip Logic Group*	Nav Difficulty
			Too many links or navigational choices
			Links did not take me where I expected
			I experienced broken links, error messages, or other technical difficulties
			I was able to navigate to the general area, but could not find the specific content that I needed
			Other navigational issue (please specify):	AA
LNH4018	AA	Please describe your navigation issue.			Text area, no char limit		N	Skip Logic Group*	OE_Navigation
STE0063244		Did you use the website's search features today?	Yes, I used the basic search feature (located in the upper right hand corner of the page)	A,B	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Use Search
			Yes, I used the HTS Tariff search	A
			No					Mutually Exclusive
			Not sure					Mutually Exclusive
LNH4020	A	Did you find what you were looking for using our search features?	Yes		Radio button, one-up vertical		N	Skip Logic Group*	Search Find
			No
			Partially
LNH4021	B	Please describe your experience with the basic search feature:	I had no difficulty searching on this site		Checkbox, one-up vertical	Multi	N	Mutually Exclusive	Basic Search Exp
			Too many results					Skip Logic Group*
			Too few results
			Returned no results/received error message
			Results were not pertinent to my search terms
			Other search issue (please specify):	BB
LNH4022	BB	Please describe your other issue with the basic search:			Text area, no char limit		N	Skip Logic Group*	OE_Basic Search
		What content areas of the site would you like to be able to search within? (checkboxes)	News Releases					Skip Logic Group*	Content Area
			Federal Register Notices
			Publications					Randomize
			Investigations
			Other content area (please specify):					Anchor Answer Choice
		Please specify which area(s) of the site you would like to be able to search within.			Text area, no char limit		N	Skip Logic Group*	OE_Content Area
LNH4025		Please rate the clarity of the wording on this site.	1=Poor		Radio button, scale, has don't know	Single	Y		PL_Clear
			2
			3
			4
			5
			6
			7
			8
			9
			Excellent=10
			Don't know
LNH4028		Which of the following features would you most likely use if available on the site? (select all that apply)	Dashboard		Checkbox, one-up vertical	Multi	N	Skip Logic Group*	Features
			Training videos on using commission services
			Streaming video of commission activities					Randomize
			Social media (Facebook, Twitter, etc.)
			Forums and/or Blogs
			Multi-lingual support
			Other (please specify)	A
			Would not use any of these features if available on the site.					Mutually Exclusive
LNH4029	A	What other features would you like to have available on the site?					N	Skip Logic Group*	OE_Features
		If you are a mobile user (tablet or phone), which areas of the site are you most likely to visit on your mobile device?	I do not access USITC on my mobile device.		Radio button, one-up vertical	Single	Y	Mutually Exclusive	Mobile Site Area
			Antidumping and Countervailing Duty Investigations	B
			Industry and Economic Analysis	B				Skip Logic Group*
			Tariff Information Center	B
			Tariff Search Tool	B
			News Releases	B
			Federal Registry Notices	B
			Opinions/Reports	B
			Intellectual property infringement and other unfair acts	B
			None of the above	A,B				Mutually Exclusive
	A	What section are you most likely to visit on your mobile device?			Text area, no char limit		N	Skip Logic Group*	OE_Mobile Site Area
	B	Have you experienced any issues using a mobile device on our site?	Yes	C	Radio button, one-up vertical		Y	Skip Logic Group*	Mobile Issue
			No
			Don't know
	C	Please describe the issue you experienced.			Text area, no char limit		N	Skip Logic Group*	OE_Mobile Issue
LNH4038		How could we improve our information to best meet your needs?			Text area, no char limit		N		OE_Content Improvement
		Do you know how to provide feedback if you'd like to report a broken link or navigation issue?	Yes		Radio button, one-up vertical		Y		Provide Feedback
			No
LNH4039		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		OE_Site Improvement
LNH4040		From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.			Text area, no char limit		N		OE_Contact Info