947 2015 947 NARA Archives
E-Government Website Customer Satisfaction Surveys
2015 947 NARA Archives.xlsx
2015 943 IRS v3 - 2015 947 NARA Archives
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Custom Questions Mark up
Custom Questions Clean
Overview
New ModelCustom Questions Mark up
Custom Questions Clean
Sheet 1: New Model
| Model Name | NARA Archives | 
|
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| Model ID | UV0JVB8lJchMRxtN14gpVw== | Underlined & Italicized: Re-order | ||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 9/14/2015 | Blue: Reword | ||||||
| Standard Web Model - Content Site providing Information | ||||||||
| ``` | Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | ||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Recommend Company (1=Very Unlikely, 10=Very Likely) |
||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 19 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
22 | Recommend | How likely are you to recommend this site to someone else? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 20 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Return (1=Very Unlikely, 10=Very Likely) |
||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 21 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
23 | Return | How likely are you to return to this site in the future? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Trusted Resource (1=Not Very Likely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 24 | Trusted Resource | How likely are you to use this site as a trusted resource? |
|||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Social Share Content (1=Very Unlikely, 10=Very Likely) | |||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 25 | Social Share Content | How likely are you to share content (like a video or article) from this site by posting it to a social media site (Facebook, Twitter, etc.)? | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 2: Custom Questions Mark up
| Model Name | NARA - Archives Site | ||||||||
| Underlined & Italicized: Re-order | |||||||||
| MID | UV0JVB8lJchMRxtN14gpVw== | Pink: Addition | |||||||
| Date | 9.14.15 | Blue: Reword | |||||||
| QID (Group ID) |
META TAG | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Required Y/N |
Type | Special Instructions | Question Label |
| Frequency | How frequently do you visit Archives.gov? | First time | Y | Radio button, one-up vertical | Frequency | ||||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Every 6 months or less | |||||||||
| Which of the following best describes your role in visiting the site today? | Genealogist or family historian | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||||
| Veteran or Veteran's family | |||||||||
| Researcher | |||||||||
| Museum visitor | |||||||||
| Government employee (local, state, federal) | |||||||||
| History enthusiast | |||||||||
| Educator or student | |||||||||
| Other, please specify: | A | ||||||||
| A | Other role for using site: | N | Text area, no char limit | Skip Logic Group* | Other Role | ||||
| What were you primarily trying to accomplish on Archives.gov | Research or request veterans' service records | D, F | Y | Radio button, one-up vertical | Skip Logic Group* | Looking For | |||
| Research records (other than military) | E | ||||||||
| Find teacher resources | C | Randomize | |||||||
| Find census information | |||||||||
| Shop online | |||||||||
| Plan a visit | |||||||||
| Other, please specify: | A | ||||||||
| A | Other, primarily looking for | N | Text area, no char limit | Skip Logic Group* | Other Looking For | ||||
| E | What records/documents/photos were you researching today? Select all that apply. | Historical Documents (Constitution, Bill of Rights, etc.) | N | Checkbox, one-up vertical | Skip Logic Group* | Records looking | |||
| Genealogy/family history | |||||||||
| Specific event or era | |||||||||
| Famous persons | |||||||||
| Histroical maps | |||||||||
| Specific places or locations | |||||||||
| Wars | |||||||||
| Historical photographs | |||||||||
| Other, please specify: | E1 | ||||||||
| E1 | What other records/documents or photos were you researching? | N | Text area, no char limit | Skip Logic Group* | OE_Records looking | ||||
| C | What teacher resources were you looking for? | Docs Teach | N | Checkbox, one-up vertical | Skip Logic Group* | Teacher resources looking | |||
| Professional development | |||||||||
| Schedule a student visit | |||||||||
| Distance learning | |||||||||
| National History Day | |||||||||
| Other, please specify: | C1 | ||||||||
| C1 | What other teacher resources were you looking for today? | N | Text area, no char limit | Skip Logic Group* | OE_teacher records looking | ||||
| D | Were you researching or requesting records? | Researching | D1, D3 | Research or Request | |||||
| Requesting | D2 | ||||||||
| Both | D1,D2,D3 | ||||||||
| D2 | What type of Veterans' service records were you wanting to request? | Enlistment/draft records | N | Checkbox, one-up vertical | Skip Logic Group* | Vet Records requesting | |||
| Records of medals/awards | |||||||||
| Records of military operations | |||||||||
| Casualty records | |||||||||
| DD214/Proof of service | |||||||||
| Other, please specify: | D2A | ||||||||
| D2A | What type of Veterans' service records were you wanting to request? | N | Text area, no char limit | Skip Logic Group* | OE_Vet Records requesting | ||||
| D3 | What type of Veterans' service records were you researching? | Enlistment/draft records | N | Checkbox, one-up vertical | Skip Logic Group* | Vet Records researching | |||
| Records of medals/awards | |||||||||
| Records of military operations | |||||||||
| Casualty records | |||||||||
| DD214/Proof of service | |||||||||
| Photos | |||||||||
| Other, please specify: | D3A | ||||||||
| D3A | What type of Veterans' service records were you researching? | N | Text area, no char limit | Skip Logic Group* | OE_Vet Records researching | ||||
| D1 | What era of Veterans' records were you researching today? Select all that apply. | Vietnam War | Checkbox, one-up vertical | Skip Logic Group* | Era | ||||
| Korean War | |||||||||
| World War II | |||||||||
| World War I | |||||||||
| Spanish American War | |||||||||
| Civil War | |||||||||
| American Revolutionary War | |||||||||
| None of the above | |||||||||
| Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |||
| No | A | ||||||||
| Partially | A | ||||||||
| OE_Accomplish | A | Please explain what you were unable to accomplish. | Y | Text area, no char limit | Skip Logic Group* | OE_Accomplish | |||
| Is there anything additional you would like to share with us about your experience with the site? | Y | Text area, no char limit | Change One Thing | ||||||
| The best thing on Archives.gov site is: | Y | Text area, no char limit | Best Thing |
Sheet 3: Custom Questions Clean
| Model Name | NARA - Archives Site | ||||||||
| Underlined & Italicized: Re-order | |||||||||
| MID | UV0JVB8lJchMRxtN14gpVw== | Pink: Addition | |||||||
| Date | 9.15.15 | Blue: Reword | |||||||
| QID (Group ID) |
META TAG | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Required Y/N |
Type | Special Instructions | Question Label |
| AED08704 | Frequency | How frequently do you visit Archives.gov? | First time | Y | Radio button, one-up vertical | Frequency | |||
| Once every few months | |||||||||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Every 6 months or less | |||||||||
| AED08705 | Which of the following best describes your role in visiting the site today? | Genealogist or family historian | Y | Radio button, one-up vertical | Skip Logic Group* | Role | |||
| Veteran or Veteran's family | |||||||||
| Researcher | |||||||||
| Museum visitor | |||||||||
| Government employee (local, state, federal) | |||||||||
| Educator or student | |||||||||
| Other, please specify: | A | ||||||||
| AED08706 | A | Other role for using site: | N | Text area, no char limit | Skip Logic Group* | Other Role | |||
| AED08707 | How did you first learn about Archives.gov? | Word of mouth | Y | Radio button, one-up vertical | Skip Logic Group* | Learn About | |||
| Searched online | |||||||||
| Professional Organization/Conference | |||||||||
| In the Classroom | |||||||||
| At the Library | |||||||||
| Link from another website | |||||||||
| Other, please specify: | A | ||||||||
| AED08708 | A | Other, first learned about archives.gov via: | N | Text area, no char limit | Skip Logic Group* | Other Learn About | |||
| AED08709 | What were you primarily trying to accomplish on Archives.gov? | Order copies of records | B | Y | Radio button, one-up vertical | Skip Logic Group* | Looking For | ||
| Research non-military records/documents/photos | E | ||||||||
| Find teacher resources | C | Randomize | |||||||
| Find census information | |||||||||
| Shop online | |||||||||
| Plan a research visit/visit museum | |||||||||
| Research veterans' service records | D, F | ||||||||
| Other, please specify: | A | ||||||||
| AED08710 | A | Other, primarily looking for | N | Text area, no char limit | Skip Logic Group* | Other Looking For | |||
| B | What record(s) were you planning to order copies of? Select all that apply. | Military service | N | Checkbox, one-up vertical | Skip Logic Group* | Records order | |||
| Genealogical/family history | |||||||||
| Court records | |||||||||
| Microfilm rolls | |||||||||
| Other, please specify: | B1 | ||||||||
| B1 | What other record(s) were you planning to order copies of? | N | Text area, no char limit | Skip Logic Group* | OE_Records order | ||||
| E | What records/documents/photos were you researching today? Select all that apply. | Historical Documents (Constitution, Bill of Rights, etc.) | N | Checkbox, one-up vertical | Skip Logic Group* | Records looking | |||
| Genealogy/personal history | |||||||||
| Places | |||||||||
| Wars | |||||||||
| Federal Government records | |||||||||
| Historical photographs | |||||||||
| Other, please specify: | E1 | ||||||||
| E1 | What other record(s) were you planning to order copies of? | N | Text area, no char limit | Skip Logic Group* | OE_Records looking | ||||
| C | What teacher resources were you looking for? Select all that apply. | Docs Teach | N | Checkbox, one-up vertical | Skip Logic Group* | Teacher resources looking | |||
| Professional development | |||||||||
| Schedule a student visit | |||||||||
| Special topics/tools | |||||||||
| Other, please specify: | C1 | ||||||||
| C1 | What other teacher resources were you looking for today? | N | Text area, no char limit | Skip Logic Group* | OE_teacher records looking | ||||
| D | What type of Veterans' service records were you looking for? Select all that apply. | Casualty records | N | Checkbox, one-up vertical | Skip Logic Group* | Vet Records looking | |||
| Records of medals/awards | |||||||||
| Records of combat operations | |||||||||
| Enlistment/draft records | |||||||||
| Photos | |||||||||
| Other, please specify: | D1 | ||||||||
| D1 | What other types of Veterans' service records were you looking for? | N | Text area, no char limit | Skip Logic Group* | OE_Vet records looking | ||||
| F | What era of Veterans' records were you looking for today? Select all that apply. | Vietnam War | Checkbox, one-up vertical | Era | |||||
| Korean War | |||||||||
| World War II | |||||||||
| World War I | |||||||||
| Spanish American War | |||||||||
| Civil War | |||||||||
| American Revolutionary War | |||||||||
| None of the above | |||||||||
| Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |||
| No | A | ||||||||
| Partially | A | ||||||||
| OE_Accomplish | A | Why were you unable to accomplish your task today. | Y | Text area, no char limit | Skip Logic Group* | OE_Accomplish | |||
| AED08725 | If you could change one thing on Archives.gov, what would it be? | Y | Text area, no char limit | Change One Thing | |||||
| AED08726 | The best thing on Archives.gov site is: | Y | Text area, no char limit | Best Thing | |||||
| How would you describe the wording on this website? | Clear; I understood the wording on the site. | Y | Drop down, select one | Wording on site | |||||
| The wording was slightly unclear. | |||||||||
| The wording was often unclear. | |||||||||
| Have you ever used our mobile website? | Yes | A | Y | Drop down, select one | Skip Logic Group* | Mobile use | |||
| No | |||||||||
| A | How was your experience using our mobile website? | N | Text area, no char limit | Skip Logic Group* | Mobile experience | ||||
| Gender | What is your gender? | Male | N | Drop down, select one | Gender | ||||
| Female | |||||||||
| Prefer not to respond | |||||||||
| Income | Which category includes your household income? | Under $25,000 | N | Drop down, select one | Income | ||||
| $25,000 - $49,999 | |||||||||
| $50,000 - $74,999 | |||||||||
| $75,000 - $99,999 | |||||||||
| $100,000 - $124,999 | |||||||||
| $125,000 - $149,999 | |||||||||
| $150,000 or more | |||||||||
| Prefer not to respond | |||||||||
| Age | Which category includes your age? | Under 18 | N | Drop down, select one | Age | ||||
| 18 - 24 | |||||||||
| 25 - 34 | |||||||||
| 35 - 44 | |||||||||
| 45 - 54 | |||||||||
| 55 - 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to respond |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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