Form 9550 950 HRSA enewsletter

E-Government Website Customer Satisfaction Surveys

2015 950 HRSA Enewsletter survey.xlsx

2015 950 HRSA Enewsletter survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current Custom Qsts
BPHC Insider Custom Qsts
Primary HC Digest Custom Qsts


Sheet 1: Welcome and Thank You Text

Model Instance Name:










HRSA Email Survey 2015










MID:










Date: 3/12/2015








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.









Examples


Welcome Text Example



































Welcome Text











Please take a few minutes to share your opinions, which are essential in helping us provide the best email experience possible.












































































































Thank You Text Example


















Thank You Text












Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments.


























































































































































































































Sheet 2: Model Qsts

Model Instance Name:




HRSA e-newsletter Survey 2015




MID:




Partition: No




Date: 11/3/2015


HRSA e-newsletter Survey
Model questions utilize the ForeSee methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Look and Feel (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Visit Website (1=Very Unlikely, 10=Very Likely)

Please rate the visual appeal of the BPHC e-newsletter
What is your overall satisfaction with the BPHC e-newsletter?
(1=Very Dissatisfied, 10=Very Satisfied)

How likely are you to visit the BPHC website as a result of receiving the BPHC e-newsletter?

Please rate the balance of graphics and text in the BPHC e-newsletter.
How well does the BPHC e-newsletter meet your expectations?
(1=Falls Short, 10=Exceeds)

Primary Resource (1=Very Unlikely, 10=Very Likely)

Please rate the readability of the BPHC e-newsletter.
How does the BPHC e-newsletter compare to your ideal e-newsletter?
(1=Not Very Close, 10=Very Close)

How likely are you to use the BPHC website as a primary resource for information related to the BPHC e-newsletter?

E-Newsletter Content (1=Poor, 10=Excellent, Don't Know)


Social Share Content (1=Very Unlikely, 10=Very Likely)

Please rate the timeliness of the content in the BPHC e-newsletter.


How likely are you to share a BPHC e-newsletter on social media?

Please rate the relevancy of the BPHC e-newsletter to your information needs.


Future e-newsletter Behavior (1=Very Unlikely, 10=Very Likely)

Please rate the clarity of information in the BPHC e-newsletter.


How likely are you to open future e-newsletters from BPHC?
































































































































Sheet 3: Current Custom Qsts

Model Instance Name: HRSA e-newsletter Survey 2015


red & strike-through: DELETE Insider BPHC Insider







underlined & italicized: RE-ORDER Digest Primary Health Care Digest







pink: ADDITION





Partition: No









Date:
11/3/2015 blue + -->: REWORDING



























HRSA e-newsletter Survey
QID
(Group ID)

Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label

ALL
Is the frequency of the HRSA e-newsletters appropriate? Yes
Drop down, select one Single Y
Frequency




No, I would like to receive them more often









No, I would like to receive them less often






ALL
How often would you like to receive e-newsletters from HRSA? Weekly
Drop down, select one Single Y
Frequency Preference




Every 2 weeks









Monthly









Quarterly






ALL
When would you prefer to receive e-newsletters from HRSA? Mornings
Drop down, select one Single Y
Frequency_Preference of Time




Afternoons









Evenings









No preference






ALL
What day of the week do you prefer to receive e-newsletters from HRSA? Monday
Drop down, select one Single Y
Frequency_Preference of Day




Tuesday









Wednesday









Thursday









Friday









No preference






ALL
What is your preferred language to receive e-newsletters ? English
Drop down, select one Single Y Skip Logic Group Preferred Language




Spanish









Both English and Spanish









Other A





ALL A What is your preferred language to receive e-newsletters ?

Text area, no char limit
N Skip Logic Group Other Preferred Language

Digest
Which of these organization types best describe the organization to which you belong? Health Center Program award recipient or grantee
Drop down, select one Single Y OPS Group Organization Type




Health Center Program look-alike









State/Regional Primary Care Association









National Cooperative Agreement









Health Center Controlled Network









Free Clinic









Bureau of Primary Health Care









Other bureaus/offices in the Health Resources and Services Administration









Other A





Digest A Please describe your organization:

Text field, <100 char
N OPS Group Other Organization Type

Insider
Which of these BPHC offices best describe the one to which you belong? Office of the Associate Administrator
Radio button, one-up vertical Single Y OPS Group BPHC Office Type




Office of Strategic Business Operations









Office of Policy and Program Development









Office of Quality Improvement









Office of Northern Health Services









Office of Southern Health Services









Other A





Insider A Please describe your office:

Text field, <100 char
N OPS Group Other BPHC Office

Digest
Which of these roles best describe you? Chief Executive Officer or Executive Director B Radio button, one-up vertical Single Y Skip Logic Group Role




Chief Operating Officer B








Chief Financial Officer B








Chief Medical Officer or Medical Director B








Quality Improvement Officer or Coordinator B








Clinician B








Pharmacist B








Other health professional B








Researcher B








Consultant B








HRSA staff B








Prospective Health Center Program Participant









Other A,B





Digest A Please describe your role:

Text area, no char limit Single N Skip Logic Group Other Role

Digest B How long has your organization been a BPHC program participant? Less than 1 year
Radio button, one-up vertical Single Y Skip Logic Group BPHC Program Participant




1 year to less than 5 years









5 years to less than 10 years









10 years to less than 20 years









20 years or more









Don't know









Not applicable; I work for HRSA






Insider
How long have you worked for BPHC? Less than 1 year
Radio button, one-up vertical Single Y
BPHC Employee Length




1 year to less than 5 years









5 years to less than 10 years









10 years to less than 20 years









20 years or more









Don't know






All
Please select your level of agreement with these statements about the BPHC e-newsletters:









Subject lines are relevant and easy to understand Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Subject Lines




Somewhat Agree









Somewhat Disagree









Disagree








The length of the e-newsletter is appropriate Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Email Length




Somewhat Agree









Somewhat Disagree









Disagree








There is enough information provided for me to take action (if requested) Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Enough Info to Take Action




Somewhat Agree









Somewhat Disagree








Disagree






All
On what device do you typically read BPHC e-newsletters? Desktop/laptop computer
Radio button, one-up vertical Single Y
Device Used to Read Newsletter




Tablet (iPad, Xoom, Galaxy Tab, Playbook, etc.)









Smartphone (iPhone, Android, Blackberry, etc.)









Other






All
Where do you usually read BPHC e-newsletters ? At home
Radio button, one-up vertical Single Y Skip Logic Group Where Read Newsletter




At work









Both at home and work









On the go/during commute









Other A





All A Where are you when you read the BPHC e-newsletters?

Radio button, one-up vertical
N Skip Logic Group Other Where Read Newsletter

All
Which of these topics would you like to see in BPHC's e-newsletters? Health Center Program Policies
Checkbox, one-up vertical Multi
Skip Logic Group Topic Preference




Samples, Templates, or Tool Kits


Y





Operational Site Visit









Data and Research









Trainings and Webinars









Program Opportunities









Other A





All A What other topics would you like to see in BPHC e-newsletters?

Text area, no char limit
N Skip Logic Group Other Topic Preference



What else would you like to see in BPHC e-newsletters? Success Stories
Checkbox, one-up vertical Multi Y
Newsletter Features




Grantee Spotlights









Best Practices









Uniform Data System Data and Research









Special Populations









Other






All
What other improvements would you like BPHC to make to their e-newsletters?

Text area, no char limit
N
Improvements

Sheet 4: BPHC Insider Custom Qsts

Model Instance Name: HRSA e-newsletter Survey 2015


red & strike-through: DELETE Insider BPHC Insider







underlined & italicized: RE-ORDER Digest Primary Health Care Digest







pink: ADDITION





Partition: No









Date:
11/3/2015 blue + -->: REWORDING



























HRSA e-newsletter Survey
QID
(Group ID)

Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label

ALL
Is the frequency of the HRSA e-newsletters appropriate? Yes
Drop down, select one Single Y
Frequency




No, I would like to receive them more often









No, I would like to receive them less often






ALL
How often would you like to receive e-newsletters from HRSA? Weekly
Drop down, select one Single Y
Frequency Preference




Every 2 weeks









Monthly









Quarterly






ALL
When would you prefer to receive e-newsletters from HRSA? Mornings
Drop down, select one Single Y
Frequency_Preference of Time




Afternoons









Evenings









No preference






ALL
What day of the week do you prefer to receive e-newsletters from HRSA? Monday
Drop down, select one Single Y
Frequency_Preference of Day




Tuesday









Wednesday









Thursday









Friday









No preference






ALL
What is your preferred language to receive e-newsletters ? English
Drop down, select one Single Y Skip Logic Group Preferred Language




Spanish









Both English and Spanish









Other A





ALL A What is your preferred language to receive e-newsletters ?

Text area, no char limit
N Skip Logic Group Other Preferred Language

Insider
Which of these BPHC offices best describe the one to which you belong? Office of the Associate Administrator
Radio button, one-up vertical Single Y OPS Group BPHC Office Type




Office of Strategic Business Operations









Office of Policy and Program Development









Office of Quality Improvement









Office of Northern Health Services









Office of Southern Health Services









Other A





Insider A Please describe your office:

Text field, <100 char
N OPS Group Other BPHC Office

Insider
How long have you worked for BPHC? Less than 1 year
Radio button, one-up vertical Single Y
BPHC Employee Length




1 year to less than 5 years









5 years to less than 10 years









10 years to less than 20 years









20 years or more









Don't know






All
Please select your level of agreement with these statements about the BPHC e-newsletters:









Subject lines are relevant and easy to understand Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Subject Lines




Somewhat Agree









Somewhat Disagree









Disagree








The length of the e-newsletter is appropriate Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Email Length




Somewhat Agree









Somewhat Disagree









Disagree








There is enough information provided for me to take action (if requested) Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Enough Info to Take Action




Somewhat Agree









Somewhat Disagree









Disagree






All
On what device do you typically read BPHC e-newsletters? Desktop/laptop computer
Radio button, one-up vertical Single Y
Device Used to Read Newsletter




Tablet (iPad, Xoom, Galaxy Tab, Playbook, etc.)









Smartphone (iPhone, Android, Blackberry, etc.)








Other






All
Where do you usually read BPHC e-newsletters ? At home
Radio button, one-up vertical Single Y Skip Logic Group Where Read Newsletter




At work









Both at home and work









On the go/during commute









Other A





All A Where are you when you read the BPHC e-newsletters?

Radio button, one-up vertical
N Skip Logic Group Other Where Read Newsletter

All
Which of these topics would you like to see in BPHC's e-newsletters? Health Center Program Policies
Checkbox, one-up vertical Multi
Skip Logic Group Topic Preference




Samples, Templates, or Tool Kits


Y





Operational Site Visit









Data and Research









Trainings and Webinars









Program Opportunities









Other A





All A What other topics would you like to see in BPHC e-newsletters?

Text area, no char limit
N Skip Logic Group Other Topic Preference



What else would you like to see in BPHC e-newsletters? Success Stories
Checkbox, one-up vertical Multi Y
Newsletter Features




Grantee Spotlights









Best Practices









Uniform Data System Data and Research









Special Populations









Other






All
What other improvements would you like BPHC to make to their e-newsletters?

Text area, no char limit
N
Improvements

Sheet 5: Primary HC Digest Custom Qsts

Model Instance Name: HRSA e-newsletter Survey 2015


red & strike-through: DELETE Insider BPHC Insider







underlined & italicized: RE-ORDER Digest Primary Health Care Digest







pink: ADDITION





Partition: No









Date:
11/3/2015 blue + -->: REWORDING



























HRSA e-newsletter Survey
QID
(Group ID)

Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label

ALL
Is the frequency of the HRSA e-newsletters appropriate? Yes
Drop down, select one Single Y
Frequency




No, I would like to receive them more often









No, I would like to receive them less often






ALL
How often would you like to receive e-newsletters from HRSA? Weekly
Drop down, select one Single Y
Frequency Preference




Every 2 weeks









Monthly









Quarterly






ALL
When would you prefer to receive e-newsletters from HRSA? Mornings
Drop down, select one Single Y
Frequency_Preference of Time




Afternoons









Evenings









No preference






ALL
What day of the week do you prefer to receive e-newsletters from HRSA? Monday
Drop down, select one Single Y
Frequency_Preference of Day




Tuesday









Wednesday









Thursday









Friday









No preference






ALL
What is your preferred language to receive e-newsletters ? English
Drop down, select one Single Y Skip Logic Group Preferred Language




Spanish









Both English and Spanish









Other A





ALL A What is your preferred language to receive e-newsletters ?

Text area, no char limit
N Skip Logic Group Other Preferred Language

Digest
Which of these organization types best describe the organization to which you belong? Health Center Program award recipient or grantee
Drop down, select one Single Y OPS Group Organization Type




Health Center Program look-alike









State/Regional Primary Care Association









National Cooperative Agreement









Health Center Controlled Network









Free Clinic









Bureau of Primary Health Care









Other bureaus/offices in the Health Resources and Services Administration









Other A





Digest A Please describe your organization:

Text field, <100 char
N OPS Group Other Organization Type

Digest
Which of these roles best describe you? Chief Executive Officer or Executive Director B Radio button, one-up vertical Single Y Skip Logic Group Role




Chief Operating Officer B








Chief Financial Officer B








Chief Medical Officer or Medical Director B








Quality Improvement Officer or Coordinator B








Clinician B








Pharmacist B








Other health professional B








Researcher B








Consultant B








HRSA staff B








Prospective Health Center Program Participant









Other A,B





Digest A Please describe your role:

Text area, no char limit Single N Skip Logic Group Other Role

Digest B How long has your organization been a BPHC program participant? Less than 1 year
Radio button, one-up vertical Single Y Skip Logic Group BPHC Program Participant




1 year to less than 5 years









5 years to less than 10 years









10 years to less than 20 years









20 years or more









Don't know









Not applicable; I work for HRSA






All
Please select your level of agreement with these statements about the BPHC e-newsletters:









Subject lines are relevant and easy to understand Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Subject Lines




Somewhat Agree









Somewhat Disagree









Disagree








The length of the e-newsletter is appropriate Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Email Length




Somewhat Agree









Somewhat Disagree









Disagree








There is enough information provided for me to take action (if requested) Agree
Radio button, one-up vertical Single Y Matrix Group Rate_Enough Info to Take Action




Somewhat Agree









Somewhat Disagree









Disagree






All
On what device do you typically read BPHC e-newsletters? Desktop/laptop computer
Radio button, one-up vertical Single Y
Device Used to Read Newsletter




Tablet (iPad, Xoom, Galaxy Tab, Playbook, etc.)









Smartphone (iPhone, Android, Blackberry, etc.)








Other






All
At home
Radio button, one-up vertical Single Y Skip Logic Group Where Read Newsletter




At work









Both at home and work









On the go/during commute









Other A





All A Where are you when you read the BPHC e-newsletters?

Radio button, one-up vertical
N Skip Logic Group Other Where Read Newsletter

All
Which of these topics would you like to see in BPHC's e-newsletters? Health Center Program Policies
Checkbox, one-up vertical Multi
Skip Logic Group Topic Preference




Samples, Templates, or Tool Kits


Y





Operational Site Visit









Data and Research









Trainings and Webinars









Program Opportunities









Other A





All A What other topics would you like to see in BPHC e-newsletters?

Text area, no char limit
N Skip Logic Group Other Topic Preference



What else would you like to see in BPHC e-newsletters? Success Stories
Checkbox, one-up vertical Multi Y
Newsletter Features




Grantee Spotlights









Best Practices









Uniform Data System Data and Research









Special Populations









Other






All
What other improvements would you like BPHC to make to their e-newsletters?

Text area, no char limit
N
Improvements
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File Modified0000-00-00
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