Form 955 2015 955 NSA Desktop Browse MQ CQ FSR 1217

E-Government Website Customer Satisfaction Surveys

2015 955 NSA Desktop Browse MQ CQ FSR 1217.xlsx

2015 955 NSA Desktop Browse MQ CQ FSR 1217

OMB: 1090-0008

Document [xlsx]
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Overview

Welcome and Thank You Text
Model Questions
Current Custom Questions


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting the Intelligence Careers website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































































































Sheet 2: Model Questions

Model Name
IC Careers Desktop Browse



Red & Strike-Through: Delete

Model ID
TBD



Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date
10/28/2015



Blue: Reword











Label Element Questions
Label Satisfaction Questions
Label Future Behaviors






Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)


Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to www.intelligencecareers.gov in the future?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend Company
(1=Very Unlikely, 10=Very Likely)


Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)
Recommend How likely are you to recommend www.intelligencecareers.gov to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)



Apply Apply (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.




How likely are you to submit an application to one or more of the agencies in the Intelligence Community (IC)? New FB - removing Apply Online

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.







Site Performance - Completeness Please rate how completely the page content loads on this site.








Navigation (1=Poor, 10=Excellent, Don't Know)







Navigation - Organized Please rate how well this site is organized.







Navigation - Options Please rate the options available for navigating this site.







Navigation - Layout Please rate how well the site layout helps you find what you need.








Information Browsing (1=Poor, 10=Excellent, Don't Know)







Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.







Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.







Information Browsing - Features Please rate how well the features on the site help you find the information you need.








Site Information (1=Poor, 10=Excellent, Don't Know)







Site Information - Thoroughness Please rate the thoroughness of information provided on this site.







Site Information - Understandable Please rate how understandable this site’s information is.







Site Information - Answers Please rate how well the site’s information provides answers to your questions.







Sheet 3: Current Custom Questions

Model Name IC Careers Desktop Browse


Red & Strike-Through: Delete

17 Top Level CQs
Model ID (MID)


Underlined & Italicized: Re-order

Partitioned Yes - 2MQ


Pink: Addition

Date 11/4/2015


Blue: Reword











QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How often do you visit this site? First time
Y Drop down, select one
Visit Frequency



More than once a day








Daily








Weekly








Monthly








Once every few months








Once every 6 months or less







Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Y Drop down, select one Rank Group* SV - Rank 1

Video I saw on YouTube





Internet blogs or discussion forums


Adjust Template/Style Sheet

Advertising on social networks (Facebook, Twitter)


Randomize

Message directly from an agency in the Intelligence Community on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with the Intelligence Community








Promotional email(s) from an agency in the Intelligence Community








Search engine results








Word of mouth recommendation from someone I know








Newspaper or magazine advertising








Internet advertising








Don't know


Anchor Answer Choice




Other


Anchor Answer Choice



Rank 2 (Optional) Message or recommendation from a friend on a social network
N Drop down, select one Rank Group* SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums


Adjust Template/Style Sheet




Advertising on social networks (Facebook, Twitter)


Randomize




Message directly from an agency in the Intelligence Community on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with the Intelligence Community








Promotional email(s) from an agency in the Intelligence Community








Search engine results








Word of mouth recommendation from someone I know








Newspaper or magazine advertising








Internet advertising








Don't know


Anchor Answer Choice




Other


Anchor Answer Choice



Rank 3 (Optional) Message or recommendation from a friend on a social network
N Drop down, select one Rank Group* SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums


Adjust Template/Style Sheet




Advertising on social networks (Facebook, Twitter)


Randomize




Message directly from an agency in the Intelligence Community on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with the Intelligence Community








Promotional email(s) from an agency in the Intelligence Community








Search engine results








Word of mouth recommendation from someone I know








Newspaper or magazine advertising








Internet advertising








Don't know


Anchor Answer Choice




Other


Anchor Answer Choice



If you heard about this website from a social network, please select which social network it was. Facebook
N Drop down, select one Skip Logic Group* Social Site



Flickr








GitHub








Google+








Instagram








LinkedIn








Scribd








Tumblr








Twitter








YouTube








Other P

Anchor Answer Choice


P Please tell us the other social network that led you here:

N Text field, <100 char Skip Logic Group* Social Site Other


What is your primary reason for visiting the site today? To find information regarding a career in the United States Intelligence Community
Y Radio button, one-up vertical OPS Group* Primary Reason



Submit resume for employment








Research employment opportunities








Research internship opportunities








Research the United States Intelligence Community in general








Just browsing








Other, please specify: A





A Please tell us the other reason for your visit.

N Text field, <100 char OPS Group* Primary Reason Other


How did you look for information or navigate the site today? (Please select all that apply) Top navigation bar A Y Checkbox, one-up vertical Skip Logic Group* Navigation removed 1 answer choice



Clicked on links on the page A







Page bookmark or favorite link








Google or other search engine








Other A, C





C How else did you look for information or navigate the site?

N Text field, <100 char Skip Logic Group* Navigation Other

A How would you describe your navigation experience on the site today? (Please select all that apply) I had no difficulty navigating the site
Y Checkbox, one-up vertical Mutually Exclusive Navigation Experience



Links often did not take me where I expected


Skip Logic Group*




I had difficulty finding relevant information








Link labels were difficult to understand


Randomize




There were too many links or navigational options to choose from








The double layer of top navigation options was confusing








I had technical difficulties (error messages, broken links, etc.) T







I could not navigate back to previous information








I had a navigation difficulty not listed AA

Anchor Answer Choice


AA My other navigation difficulty was:

N Text field, <100 char Skip Logic Group* Navigation Experience OE

T Please describe the technical issue you encountered. Include as much detail as possible. `
N Text field, <100 char Skip Logic Group* Nav Tech Issue OE


Did you find the information you were looking for on the site today? Yes B Y Radio button, one-up vertical Skip Logic Group* Info Found



No A





A Please tell us what you were unable to find:

N Text area, no char limit Skip Logic Group* Info Found Why Not

B Was the information easy to find? Yes
Y Radio button, one-up vertical Skip Logic Group* Info Easily Found



No B1





B1 Why was this information not easy to find?

N Text area, no char limit Skip Logic Group* Info Easily Found Why Not


Which of the following participating agencies were you most interested in career information today? (Please select all that apply.) Defense Intelligence Agency (DIA)
Y Checkbox, one-up vertical Skip Logic Group* Agency Career Info



National Geospatial-Intelligence Agency (NGA)








National Security Agency (NSA)








Office of the Director of National Intelligence (ODNI)








An Agency not listed here G





G Which specific agency were you hoping to find career information for?

N Text area, no char limit Skip Logic Group* Agency Other Career Info OE


Was it clear to you that, although the Intelligence Community is made up of 17 separate agencies, not all of them have begun their participation with this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Agency Participation



No N





N What can we do to make this clearer for you?

N Text area, no char limit Skip Logic Group* Agency Clarity OE


Which sections of the site did you visit today? (select all that apply) Job Search / Apply C Y Checkbox, one-up vertical Skip Logic Group Sections Visited



Careers C







Students C







Transitioning Military C







Agencies D







Mission








News








Other






D Which Agencies did you visit online today?

N Text area, no char limit Skip Logic Group* Agencies Visited (Can provide a multi select close ended list if you prefer.)

C Of the following, which type of work or career development are you seeking? Full-time
Y Drop down, select one Skip Logic Group Career Type



Part-time








Internship








Co-op program








Graduate fellowship








Scholarship








Work-study








Other






C For what type(s) of career opportunity are you interested in applying? (Select all that apply.) Intelligence Analysis
Y Checkbox, one-up vertical Skip Logic Group Career Opportunity



Intelligence Collection








Foreign Language








Computer Science








Cyber








Engineering and Physical Sciences








Mathematical Sciences








Business, Accounting and Budget








Inspection, Investigation and Compliance








Law and Legal Services








Medical and Occupational Health








Security and Law Enforcement








Human Resources








Education and Training








General Administrative Support








Communication and Public Affairs








Infrastructure and Logistics








Other







Are you actively searching for a job or student program opportunity, such as an internship? Yes A Y Radio button, one-up vertical Skip Logic Group Career Active Search



No





A How long have you been searching? 1 month or less
Y Drop down, select one Skip Logic Group Career Search Duration



2 - 3 months







4 - 6 months








7 - 12 months








For a year or more







Did you use the Job Exploration Tool today? Yes J Y Radio button, one-up vertical Skip Logic Group* Job Exploration Tool Use



No






J Did you find the Job Exploration tool useful? Yes
Y Radio button, one-up vertical Skip Logic Group* Job Exploration Useful



No K





K Please tell us what would make this tool more useful for you:

N Radio button, one-up vertical Skip Logic Group* Job Exploration Improvement


Did you find the detail you needed regarding intelligence careers? Yes
Y Radio button, one-up vertical Skip Logic Group* Career Detail



No F




F What additional information do you need regarding career opportunities within the United States Intelligence Community?

N Text area, no char limit Skip Logic Group* Career Additional Detail


What would you like to share with us that would help improve your online experience with www.intelligencecareers.gov?

N Text area, no char limit
Improvement


Which of the following best describes you? Professional
Y Drop down, select one
Role



Transitioning Military








High school student








College student








Recent college graduate








Other







Are you a U.S. Citizen? Yes
Y Drop down, select one
Demographics: Citizenship



No








Prefer not to respond







What is your gender? Male
Y Drop down, select one
Demographics: Gender



Female








Prefer not to respond







What is your age? Under 18
Y Drop down, select one
Demographics: Age



18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond







Which of the following best describes the highest level of education you have attained? Have not graduated high school
Y Drop down, select one
Demographics: Education



High school graduate








Some college, trade, technical or vocational training








College graduate








Post graduate degree








Prefer not to answer





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