Form 958 Copy of RxNav NLM Questionnaire - 12.17.15_DOT

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Overview

Welcome and Thank You Text
Model Questions
Current Custom Questions

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting RxNav NLM. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 2: Model Questions

Model Name		NLM RxNav 2015					Red & Strike-Through: Delete
Model ID		NtRcEkUAhQcdlRQlF0EpNQ4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		12/11/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to Rxnav.nlm.nih.gov in the future?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend Company (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend Company	How likely are you to recommend RxNav NLM to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use this site as your primary resource for drug information?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current Custom Questions

Model Name		NLM RxNav 2015				Red & Strike-Through: Delete
Model ID		NtRcEkUAhQcdlRQlF0EpNQ4C				Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		12/11/2015				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
AML6396Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one		Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
AML6396Q002	Acquisition Source		Which of the following sources primarily drove you to visit the site today?	Email from RxNav		Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
				Internet blogs or discussion forums
				Search engine results
				Word of mouth recommendation from someone I know
				Familiarity with RxNav
				Presentation at a conference
				Links from other NIH or NLM sites
				Don't know
				Other, please specify:	A
AML6396Q003		A	Please indicate what source drove you to the site today.			N	Text field, <100 char	Skip Logic Group*	OE_Acquisition Source
AML6396Q004	Role		What is your primary role in visiting the site today?	Member of an educational institution		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Role
				Developer of electronic records systems
				Developer of applications for drug information
				National Library of Medicine Staff
				Member of medical staff
				Member of pharmaceutical staff
				Other, please specify:	A
AML6396Q005		A	What is your primary role?			N	Text field, <100 char	Skip Logic Group*	OE_Primary Role
AML6396Q006	Primary Reason - Associations		What is your primary reason for visiting the site today?	Review documentation on APIs	A,B, C	Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Run API examples	D
				Find information about RxNav applications
				Run RxMix/RxNav/RxClass application
				Review use cases for the drug APIs
				Access tutorials
				Find contact information
				Other, please specify:	X
AML6396Q007		X	Please describe your primary reason for visiting the site today.			N	Text field, <100 char	Skip Logic Group*	OE_Primary Reason
AML6396Q008		A	What documentation did you access today? (Please select all that apply)	RxNav		Y	Checkbox, one-up vertical	skip Logic Group*	Documentation Accessed
				RxMix Tutorial
				RxClass Overview
				API Documentation
				Publications
				Statistics
				FAQs
				Other
AML6396Q009		B	Did you have any issues with the content of the drug API documentation?	Yes	B1	Y	Drop down, select one	skip Logic Group*	Documentation Issues
				No
AML6396Q010		B1	What issues did you have with the content of the drug API documentation? (Please select all that apply)	Too technical/difficult to understand		Y	Checkbox, one-up vertical	Skip Logic Group*	Documentation Issue Types
				Too simple/insufficient information for a technical person
				Missing examples
				Incomplete examples
				Other, please specify:	B2
AML6396Q011		B2	Please describe what issues you had with the content.			N	Text area, no char limit	Skip Logic Group*	OE_Documentation Issues
AML6396Q012		C	Did the API documentation provide you the technical help you were looking for?	Yes		Y	Drop down, select one	skip Logic Group*	API Technical Help
				No	C1
AML6396Q013		C1	What technical help were you looking for that you were unable to find? (Please select all that apply)	How to communicate with the drug APIs in an application		Y	Checkbox, one-up vertical	Skip Logic Group*	API Technical Help Issues
				Getting a high-level understanding of the APIs
				Finding information about a specific use case
				Finding information about a specific function/resource
				Other, please specify:	C2
AML6396Q014		C2	What other technical help were you looking for that you were unable to find?			N	Text area, no char limit	Skip Logic Group*	OE_API Technical Help Issues
AML6396Q015		D	What API(s) documentation did you access today? (Please select all that apply)	RxNorm		Y	Checkbox, one-up vertical	skip Logic Group*	API Accessed
				RxTerms
				NDF-RT
				Prescribable
				RxClass
				Drug Interaction
AML6396Q016	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes	B	Y	Drop down, select one	Skip Logic Group*	Accomplish
				No	A,C
AML6396Q017	OE_Accomplish	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	OE_Accomplish
AML6396Q018		B	Was the information easy to find?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish Experience
				No	B1
AML6396Q019		B1	Why was this information not easy to find?			N	Text area, no char limit	Skip Logic Group*	OE_Accomplish Not Easy
AML6396Q020		C	Since you were unable to accomplish your task today, what do you plan to do next?	Return to Rxnav.nlm.nih.gov at a later time		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
				Contact RxNav customer support
				Go to another source for information
				Try to figure it out by myself
				Stop using the drug APIs
				Not sure yet
				Other, please specify:	X
AML6396Q021		X	Please specify what you plan to do next.			N	Text area, no char limit	Skip Logic Group*	OE_Do Next
AML6396Q022			How did you look for information or navigate the site today? (Please select all that apply)	Top navigation bar	A	Y	Checkbox, one-up vertical	Skip Logic Group*	How Navigated
				Main banner feature	A
				Search feature	B
				Clicked on links on the page	A
				Other, please specify:	A, C
AML6396Q023		C	How else did you look for information or navigate the site?			N	Text area, no char limit	Skip Logic Group*	OE_How Navigated
AML6396Q024		A	How would you describe your navigation experience on the site today? (Please select all that apply)	Links often did not take me where I expected	D	Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Experience
				I had difficulty finding relevant information	E			Randomize
				Link labels were difficult to understand	F
				There were too many links or navigational options to choose from
				I had technical difficulties (error messages, broken links, etc.)
				I could not navigate back to previous information
				I had no difficulty navigating the site				Mutually Exclusive
				I had a navigation difficulty not listed	AA			Anchor Answer Choice
AML6396Q025		AA	What other navigation difficulty did you have:			N	Text area, no char limit	Skip Logic Group*	OE_Navigation Experience
AML6396Q026		D	Please describe any specific navigation links or paths that did not take you where they should have.			N	Text area, no char limit	Skip Logic Group*	Nav Links or Paths Not Working
AML6396Q027		E	Please describe the problem you had with finding relevant information.			N	Text area, no char limit	Skip Logic Group*	Difficulty Finding Relevant Info
AML6396Q028		F	What specific link labels were difficult to understand?			N	Text area, no char limit	Skip Logic Group*	Link Labels
AML6396Q029		B	Please tell us about your experience with the site's search feature today. (Please select all that apply)	I had issues with the basic search process (how to use it, terms to enter)	G	Y	Checkbox, one-up vertical	Skip Logic Group*	Search Experience
				I had issues with the visual display of the search results (text size, images)	H			Randomize
				I had issues with search results I received	I
				I had issues with lack of being able to sort or filter results	J
				I had technical issues with the search feature	K
				The search feature met my needs today				Mutually Exclusive
				I had an issue with the search feature not listed	BB			Anchor Answer Choice
AML6396Q030		BB	What other issue did you have with the search feature:			N	Text area, no char limit	Skip Logic Group*	OE_Search Experience
AML6396Q031		G	What were your issues with the basic search process? (Please select all that apply)	It was not clear to me how to use the search feature		Y	Checkbox, one-up vertical	Skip Logic Group*	Basic Search Issues
				I did not know what terms to use to get the results I wanted
				I had a different issue with the basic search process:	GG
AML6396Q032		GG	My basic search process issue was:			N	Text area, no char limit	Skip Logic Group*	OE_Basic Search Issues
AML6396Q033		H	What were your issues with the visual display of the search results? (Please select all that apply)	I could not see enough of the description to decide which link to choose		Y	Checkbox, one-up vertical	Skip Logic Group*	Visual Display Issues
				The text was too small
				The page was too crowded
				I could not see much difference between the listings/items
				The images were too small/not clear
				I had a different issue with the visual display of results:	HH
AML6396Q034		HH	My visual display search issue was:			N	Text area, no char limit	Skip Logic Group*	OE_Visual Display Issues
AML6396Q035		I	What were your issues with the search results? (Please select all that apply)	Results were not relevant/not what I wanted		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Results Issues
				There were not enough results
				There were NO results
				There was too little information in the results to decide what to choose
				Many of the search results looked the same
				Couldn't find item from the catalog/store
				I had a different issue with the search results:	II
AML6396Q036		II	My search result issue was:			N	Text area, no char limit	Skip Logic Group*	OE_Search Results Issues
AML6396Q037		J	What were your issues with sorting, filtering, or advanced search? Please select all that apply)	The results were not sorted in a helpful way		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Sort Issues
				I want advanced search options
				I want the following sorting/filtering/advanced option:	JJ1
				I had a different sorting/filtering issue:	JJ2
AML6396Q038		JJ1	Sorting/filtering/advanced option wanted:			N	Text area, no char limit	Skip Logic Group*	OE_Search Sort Wanted
AML6396Q039		JJ2	My sorting/filtering/advanced search issue was:			N	Text area, no char limit	Skip Logic Group*	OE_Search Sort Issues
AML6396Q040		K	What were your technical issues with the search feature? (Please select all that apply)	Error message(s)		Y	Checkbox, one-up vertical	Skip Logic Group*	Search Tech Issues
				Search speed was too slow
				I had the following technical issue:	KK
AML6396Q041		KK	My technical search issue was:			N	Text area, no char limit	Skip Logic Group*	OE_Search Tech Issues
AML6396Q042	OE_Improve Experience		What else would you like to share with us to help improve your online experience with Rxnav.nlm.nih.gov?			N	Text area, no char limit		OE_Improve Experience
AML6396Q043	Demographics: Gender		What is your gender?	Male		Y	Drop down, select one		Demographics: Gender
				Female
				Prefer not to respond
AML6396Q044	Demographics: Age		Which category includes your age?	Under 18		Y	Drop down, select one		Demographics: Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to respond