Form 964 2015 964 NIDDK_Mobile Questionnaire_3.3.16

E-Government Website Customer Satisfaction Surveys

2015 964 NIDDK_Mobile Questionnaire_3.3.16.xlsx

2015 964 NIDDK_Mobile Questionnaire_3.3.16

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting www.niddk.nih.gov. You have been randomly selected to take this survey conducted by ForeSee for the National Institute of Diabetes & Digestive & Kidney Diseases (NIDDK). Please take a minute or two to give us your opinions. The feedback you provide will help NIDDK enhance its site and serve you better in the future. All results are strictly confidential.
Your survey has been submitted. Thank you for your input!





























Welcome Text - Alternate
Thank You Text - Alternate







































































































Sheet 2: Model Qsts

Model Name
NIDDK Mobile



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
3/3/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend Company
(1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this mobile site. 16 Satisfaction - Overall What is your overall satisfaction with this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Recommend Company How likely are you to recommend NIDDK to someone else?
2 Look and Feel - Balance Please rate the balance of graphics and text on this mobile site. 17 Satisfaction - Expectations How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)


Return
(1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this mobile site. 18 Satisfaction - Ideal How does this mobile site compare to your idea of an ideal mobile site?
(1=Not Very Close, 10=Very Close)
20 Return How likely are you to return to www.niddk.nih.gov in the future?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource
(1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this mobile site.


21 Primary Resource How likely are you to use this site as your primary resource for obtaining information on topics related to the mission of NIDDK?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this mobile site.





6 Site Performance - Completeness Please rate how completely the page content loads on this mobile site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this mobile site is organized.





8 Navigation - Options Please rate the options available for navigating this mobile site.





9 Navigation - Layout Please rate how well the mobile site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Features Please rate how well the features on the mobile site help you find the information you need.





11 Information Browsing - Sort Please rate the ability to sort through information by criteria that are important to you on this mobile site.





12 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this mobile site.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information on this mobile site.





14 Site Information - Understandable Please rate how understandable information is on this mobile site.





15 Site Information - Answers Please rate how well the information provides answers to your questions.






Sheet 3: Current CQs

Model Name NIDDK Mobile



Red & Strike-Through: Delete

Model ID (MID)



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 3/3/2016



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

Role
Which of the following best describes your role in coming to the site today? Person with health concerns
Y Radio button, one-up vertical
Role




Family member or friend of a patient








Health professional








Scientific researcher








NIDDK staff member








Teacher








Student








News media








Other





Visit Frequency
How frequently do you visit this site? First time
Y Radio button, one-up vertical
Visit Frequency




Daily








Weekly








Monthly








Once every few months








Once every 6 months or less







How did you hear about or find this website? Search engine (e.g. Google, Yahoo!)
Y Radio button, one-up vertical
Found Website




Another website








Doctor, nurse, or other healthcare professional








Health fair or community event








Family or friend








Social media (e.g. Facebook, Twitter)








News report








Familiar with NIDDK








Other







Please select your level of awareness of NIDDK prior to your visit to the site today. I had never heard of NIDDK prior to visiting today
Y Radio button, one-up vertical
NIDDK Awareness




I was not very familiar with NIDDK








I was somewhat familiar with NIDDK








I was very familiar with NIDDK







What type of information were you primarily looking for today? Information about… NIDDK
Y Radio button, one-up vertical
Type of Info




Digestive Diseases








Celiac Disease








Diabetes








Kidney Disease








Urologic Disease








Liver Disease








Endocrine and Metabolic Disease








Hematologic (Blood) Disease








Nutrition








Weight Control








Research and Funding








Research Resources








News








Other





Accomplish
Did you find the information you were looking for? Yes A Y Radio button, one-up vertical Skip Logic Group* Find Information




No B





A How satisfied are you with the amount of time it took to find the information you were looking for? Very dissatisfied
Y Radio button, one-up vertical Skip Logic Group* Find Info Time




Somewhat dissatisfied








Neither satisfied nor dissatisfied








Somewhat satisfied








Very satisfied






B What specific information couldn't you find?

N Text area, no char limit Skip Logic Group* OE_Information Seeking



Did you use the search feature during your visit today? Yes A Y Radio button, one-up vertical Skip Logic Group* Use Search




No








Don't recall






A Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Y Checkbox, one-up vertical Multually Exclusive Search Experience




Results were not relevant/not what I wanted








Too many results/I needed to refine my search


Skip Logic Group*




Not enough results








Returned no results








Received error message(s)








Search speed was too slow








I experienced a different search issue







How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating on this site
Y Checkbox, one-up vertical Multually Exclusive Navigation Experience




Links often did not take me where I expected








Too many links/navigational options to choose from








Had technical difficulties (error messages, broken links, etc.)








Could not navigate back to previous information








Too much scrolling was required








Site did not display well on my phone








I had a navigation difficulty not listed above







How will you use the information you find on this site? To share and discuss with my health care provider
Y Radio button, one-up vertical
How Use Info




To address personal health issues








To aid others who have health concerns








To pursue a career as a medical researcher








To support new or current research projects








To explore or support business opportunities








Other





Demographics: Gender
What is your gender? Male
Y Radio button, one-up vertical
Gender




Female








Prefer not to answer





Demographics: Age
Which category includes your age? Younger than 18
Y Radio button, one-up vertical
Age




18 to 29








30 to 49








50 to 64








65 or older








Prefer not to answer





Demographics: Income
Which category includes your household income? Less than $30K
Y Radio button, one-up vertical
Income




$30K to $60K








$60K to $100K








$100K to $150K








Greater than $150K








Prefer not to answer







What is your highest level of education completed? Some high school or less
Y Radio button, one-up vertical
Education




High school graduate or GED








Some college credit, no degree








Associates degree / technical degree








Undergraduate degree








Graduate degree








Doctorate degree








Prefer not to answer







What is your ethnicity/race? White
Y Checkbox, one-up vertical
Ethnicity




Hispanic or Latino








Black or African American








Native American or American Indian








Asian/Pacific Islander








Other








Prefer not to answer


Mutually Exclusive



What is your first language? English
Y Radio button, one-up vertical
Language




Spanish/Español








Other








Prefer not to answer







If you could make one improvement to the site, what would it be?

N Text area, no char limit
OE_Improvements
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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