Form 965 2015 965 NIDDKv2_Browse Questionnaire_3.3.16

E-Government Website Customer Satisfaction Surveys

2015 965 NIDDKv2_Browse Questionnaire_3.3.16.xlsx

2015 965 NIDDKv2_Browse Questionnaire_3.3.16

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
Types


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting www.niddk.nih.gov. You have been randomly selected to take this survey conducted by ForeSee for the National Institute of Diabetes & Digestive & Kidney Diseases (NIDDK). Please take a minute or two to give us your opinions. The feedback you provide will help NIDDK enhance its site and serve you better in the future. All results are strictly confidential.
Your survey has been submitted. Thank you for your input!





























Welcome Text - Alternate
Thank You Text - Alternate







































































































Sheet 2: Model Qsts

Model Name
NIDDK Browse v2



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
Yes



Pink: Addition
Date
3/2/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend Company
(1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Recommend Company How likely are you to recommend NIDDK to someone else?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Return
(1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Return How likely are you to return to www.niddk.nih.gov in the future?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource
(1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use this site as your primary resource for obtaining information on topics related to the mission of NIDDK?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Features Please rate how well the features on the site help you find the information you need.





11 Information Browsing - Sort Please rate the ability to sort through information by criteria that are important to you on this site.





12 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.






Sheet 3: Current CQs

Model Name NIDDK Browse v2



Red & Strike-Through: Delete

Model ID (MID)



Underlined & Italicized: Re-order
Partitioned Yes



Pink: Addition
Date 3/2/2016



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

Role
Which of the following best describes your role in coming to the website today? Person with health concerns
Y Radio button, one-up vertical Skip Logic Group* Role




Family member or friend of a patient








Health professional








Scientific researcher








NIDDK staff member








Teacher








Student








News media








Other, please specify: A





A What is your role?

N Text field, <100 char Skip Logic Group* OE_Role



How often do you use the internet? Multiple times a day
Y Radio button, one-up vertical
Internet Use




Once a day








A couple of times a week








About once a week








Less frequently





Visit Frequency
How frequently do you visit this site? First time
Y Radio button, one-up vertical
Visit Frequency




More than once a day








Daily








About once a week Weekly








About once a month Monthly








Once every few months








Every 6 months or less often Once every 6 months or less







How did you hear about or find this website? Search engine (e.g. Google, Yahoo!)
Y Radio button, one-up vertical Skip Logic Group* Found Website




Another website








Doctor, nurse, or other healthcare professional








Health fair or community event








Family or friend








Social media (e.g. Facebook, Twitter)








News report








Familiar with NIDDK








Other, please specify: A





A The other way I heard about or found this website was:

N Text area, no char limit Skip Logic Group* OE_Found Website Other



Please select your level of awareness of NIDDK prior to your visit to the site today. I had never heard of NIDDK prior to visiting today
Y Radio button, one-up vertical
NIDDK Awareness




I was not very familiar with NIDDK








I was somewhat familiar with NIDDK








I was very familiar with NIDDK







What type of information were you primarily looking for today? Information about… NIDDK
Y Radio button, one-up vertical Skip Logic Group* Type of Info




Digestive Diseases








Celiac Disease








Diabetes








Kidney Disease








Urologic Disease








Liver Disease








Endocrine and Metabolic Disease








Hematologic (Blood) Disease








Nutrition








Weight Control








Research and Funding








Research Resources








News








Other, please specify: S





S The other type of information I was looking for was:

N Text area, no char limit Skip Logic Group* OE_Type of Info

Accomplish
Did you find the information you were looking for? Yes ZZ Y Radio button, one-up vertical Skip Logic Group* Find Information




No A







Partially A







Still looking A





ZZ How satisfied are you with the amount of time it took to find the information you were looking for? Very dissatisfied
Y Radio button, one-up vertical Skip Logic Group* Find Info Time




Somewhat dissatisfied








Neither satisfied nor dissatisfied








Somewhat satisfied








Very satisfied






A What specific information couldn't you find?

N Text area, no char limit Skip Logic Group* OE_Information Seeking



How did you look for information on the site today? (Please select all that apply.) NIDDK search E Y Checkbox, one-up vertical Skip Logic Group* Look for Info




Via another website or search engine








Top navigation bar








Left navigation bar








Links in the body text or center of the page








Links at the bottom of the page (in the footer)








Site map








Other F





F The other way I looked for information on the site was:

N Text area, no char limit Skip Logic Group* OE_Look for Info



Did you use the search feature during your visit today? Yes A Y Radio button, one-up vertical Skip Logic Group* Use Search




No








Don't recall






E A Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Y Checkbox, one-up vertical Mutually Exclusive Search Experience




Results were not relevant/not what I wanted B







Too many results/I needed to refine my search B

Skip Logic Group*




Not enough results B







Returned no results B







Received error message(s)








Search speed was too slow








I experienced a different search issue (please explain): G





G The other search issue I experienced was:

N Text area, no char limit Skip Logic Group* OE_Search


B What specific search term(s) did you search?

N Text area, no char limit Skip Logic Group* OE_Search Term



How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating on this site
Y Checkbox, one-up vertical Mutually Exclusive Navigation Experience




Links often did not take me where I expected H







Too many links/navigational options to choose from


Skip Logic Group*




Had technical difficulties (error messages, broken links, etc.) H







Could not navigate back to previous information








I had a navigation difficulty not listed above: J





H What specific links did you encounter difficulties with?

N Text area, no char limit Skip Logic Group* OE_Navigation Links


J The navigation difficulty I experienced was:

N Text area, no char limit Skip Logic Group* OE_Navigation Experience



How will you use the information you find on this site? To share and discuss with my health care provider
Y Radio button, one-up vertical Skip Logic Group* How Use Info




To address personal health issues








To aid others who have health concerns








To pursue a career as a medical researcher








To support new or current research projects








To explore or support business opportunities








Other, please specify: A





A How else will you use the information?


Text area, no char limit Skip Logic Group* OE_Use Info

Demographics: Gender
What is your gender? Male
Y Radio button, one-up vertical
Gender




Female








Prefer not to answer





Demographics: Age
How old are you? Which category includes your age? Younger than 18
Y Radio button, one-up vertical
Age




18 to 29








30 to 49








50 to 64








65 or older








Prefer not to answer





Demographics: Income
What is your household income? Which category includes your household income? Less than $30K
Y Radio button, one-up vertical
Income




$30K to $60K








$60K to $100K








$100K to $150K








Greater than $150K








Prefer not to answer







What is your highest level of education completed? Some high school or less
Y Radio button, one-up vertical
Education




High school graduate or GED








Some college credit, no degree








Associates degree / technical degree








Undergraduate degree








Graduate degree








Doctorate degree








Prefer not to answer







What is your ethnicity/race? White
Y Checkbox, one-up vertical
Ethnicity




Hispanic or Latino








Black or African American








Native American or American Indian








Asian/Pacific Islander








Other








Prefer not to answer


Mutually Exclusive



What is your first language? English
Y Radio button, one-up vertical
Language




Spanish/Español








Other








Prefer not to answer







If you could make one improvement to the site, what would it be?

N Text area, no char limit
OE_Improvements

Sheet 4: Types

Types Instructions Custom Text Benchmark Meta Tags
Checkbox, one-up vertical Anchor Answer Choice Yes Accomplish
Checkbox, two-up vertical EPP No Acquisition Source
Checkbox, three-up vertical Multiple Lists Group* Unsure Approached
Drop down, select one Mutually Exclusive
Associate: Available
Radio button, one-up vertical OPS Group*
Associate: Courteous
Radio button, two-up vertical Randomize
Associate: Help
Radio button, three-up vertical Rank Group*
Associate: Inform Promos
Radio button, scale, has don't know Skip Logic Group*
Associate: Invite Back
Radio button, scale, no don't know True Conversion
Associate: Recommend
Text area, no char limit

Banking Activities
Text field, <100 char

Call Resolution



Checkout



Checkout: Found all Items



Checkout: Problems



Checkout: Thank You



Contact Center Purchase Frequency



Contact Center: First Call



Current Customer - Product



Current Customer - Service



Customer Service



Demographics: Age



Demographics: Gender



Demographics: Income



Do Next



Do Next: Healthcare



Do Next: Insurance



Donate Today



Done Any Following



Greeted



Inquiry: First Call



Inquiry: Times Called



Items Meet Expectations



Location



Log In Success



Mobile Deposit



OE_Accomplish



OE_Improve Experience



Order Arrived on Time



Order Process



Previous Channel Visited



Primary Financial Provider



Primary Reason



Primary Reason: Associations



Primary Reason: Associations Non-profit



Primary Reason: B2B



Primary Reason: Federal Government or Informational Non-Profit



Primary Reason: Product Manufacturers (Non ecommerce)



Primary Reason: Retail



Primary Reason: Telecom



Primary Reason: Travel



Primary Reason: Banking



Primary Reason: Healthcare



Primary Reason: Insurance



Products Purchased



Products Sought



Purchase



Purchase Channel Preference



Purchase Everything



Purchase Frequency



Purchased



Receive All Items



Research Process for Purchase



Return



Role



Role: Healthcare



Role: Insurance



Times Visited Prior Purchase



Track Delivery



Visit Frequency



Website Contribution



Where Purchased



Why No Purchase



Why Not Purch Everything
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy