Form 965 2015 965 NIDDKv2_Browse Questionnaire_3.3.16

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
Types

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting www.niddk.nih.gov. You have been randomly selected to take this survey conducted by ForeSee for the National Institute of Diabetes & Digestive & Kidney Diseases (NIDDK). Please take a minute or two to give us your opinions. The feedback you provide will help NIDDK enhance its site and serve you better in the future. All results are strictly confidential.			Your survey has been submitted. Thank you for your input!
	Welcome Text - Alternate			Thank You Text - Alternate

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Sheet 2: Model Qsts

Model Name		NIDDK Browse v2					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		Yes					Pink: Addition
Date		3/2/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend Company (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Recommend Company	How likely are you to recommend NIDDK to someone else?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Return (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Return	How likely are you to return to www.niddk.nih.gov in the future?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use this site as your primary resource for obtaining information on topics related to the mission of NIDDK?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
11	Information Browsing - Sort	Please rate the ability to sort through information by criteria that are important to you on this site.
12	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	NIDDK Browse v2					Red & Strike-Through: Delete
Model ID	(MID)					Underlined & Italicized: Re-order
Partitioned	Yes					Pink: Addition
Date	3/2/2016					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Role		Which of the following best describes your role in coming to the website today?	Person with health concerns		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Family member or friend of a patient
				Health professional
				Scientific researcher
				NIDDK staff member
				Teacher
				Student
				News media
				Other, please specify:	A
		A	What is your role?			N	Text field, <100 char	Skip Logic Group*	OE_Role
			How often do you use the internet?	Multiple times a day		Y	Radio button, one-up vertical		Internet Use
				Once a day
				A couple of times a week
				About once a week
				Less frequently
	Visit Frequency		How frequently do you visit this site?	First time		Y	Radio button, one-up vertical		Visit Frequency
				More than once a day
				Daily
				About once a week Weekly
				About once a month Monthly
				Once every few months
				Every 6 months or less often Once every 6 months or less
			How did you hear about or find this website?	Search engine (e.g. Google, Yahoo!)		Y	Radio button, one-up vertical	Skip Logic Group*	Found Website
				Another website
				Doctor, nurse, or other healthcare professional
				Health fair or community event
				Family or friend
				Social media (e.g. Facebook, Twitter)
				News report
				Familiar with NIDDK
				Other, please specify:	A
		A	The other way I heard about or found this website was:			N	Text area, no char limit	Skip Logic Group*	OE_Found Website Other
			Please select your level of awareness of NIDDK prior to your visit to the site today.	I had never heard of NIDDK prior to visiting today		Y	Radio button, one-up vertical		NIDDK Awareness
				I was not very familiar with NIDDK
				I was somewhat familiar with NIDDK
				I was very familiar with NIDDK
			What type of information were you primarily looking for today? Information about…	NIDDK		Y	Radio button, one-up vertical	Skip Logic Group*	Type of Info
				Digestive Diseases
				Celiac Disease
				Diabetes
				Kidney Disease
				Urologic Disease
				Liver Disease
				Endocrine and Metabolic Disease
				Hematologic (Blood) Disease
				Nutrition
				Weight Control
				Research and Funding
				Research Resources
				News
				Other, please specify:	S
		S	The other type of information I was looking for was:			N	Text area, no char limit	Skip Logic Group*	OE_Type of Info
	Accomplish		Did you find the information you were looking for?	Yes	ZZ	Y	Radio button, one-up vertical	Skip Logic Group*	Find Information
				No	A
				Partially	A
				Still looking	A
		ZZ	How satisfied are you with the amount of time it took to find the information you were looking for?	Very dissatisfied		Y	Radio button, one-up vertical	Skip Logic Group*	Find Info Time
				Somewhat dissatisfied
				Neither satisfied nor dissatisfied
				Somewhat satisfied
				Very satisfied
		A	What specific information couldn't you find?			N	Text area, no char limit	Skip Logic Group*	OE_Information Seeking
			How did you look for information on the site today? (Please select all that apply.)	NIDDK search	E	Y	Checkbox, one-up vertical	Skip Logic Group*	Look for Info
				Via another website or search engine
				Top navigation bar
				Left navigation bar
				Links in the body text or center of the page
				Links at the bottom of the page (in the footer)
				Site map
				Other	F
		F	The other way I looked for information on the site was:			N	Text area, no char limit	Skip Logic Group*	OE_Look for Info
			Did you use the search feature during your visit today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Use Search
				No
				Don't recall
		E A	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	Search results were helpful		Y	Checkbox, one-up vertical	Mutually Exclusive	Search Experience
				Results were not relevant/not what I wanted	B
				Too many results/I needed to refine my search	B			Skip Logic Group*
				Not enough results	B
				Returned no results	B
				Received error message(s)
				Search speed was too slow
				I experienced a different search issue (please explain):	G
		G	The other search issue I experienced was:			N	Text area, no char limit	Skip Logic Group*	OE_Search
		B	What specific search term(s) did you search?			N	Text area, no char limit	Skip Logic Group*	OE_Search Term
			How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating on this site		Y	Checkbox, one-up vertical	Mutually Exclusive	Navigation Experience
				Links often did not take me where I expected	H
				Too many links/navigational options to choose from				Skip Logic Group*
				Had technical difficulties (error messages, broken links, etc.)	H
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	J
		H	What specific links did you encounter difficulties with?			N	Text area, no char limit	Skip Logic Group*	OE_Navigation Links
		J	The navigation difficulty I experienced was:			N	Text area, no char limit	Skip Logic Group*	OE_Navigation Experience
			How will you use the information you find on this site?	To share and discuss with my health care provider		Y	Radio button, one-up vertical	Skip Logic Group*	How Use Info
				To address personal health issues
				To aid others who have health concerns
				To pursue a career as a medical researcher
				To support new or current research projects
				To explore or support business opportunities
				Other, please specify:	A
		A	How else will you use the information?				Text area, no char limit	Skip Logic Group*	OE_Use Info
	Demographics: Gender		What is your gender?	Male		Y	Radio button, one-up vertical		Gender
				Female
				Prefer not to answer
	Demographics: Age		How old are you? Which category includes your age?	Younger than 18		Y	Radio button, one-up vertical		Age
				18 to 29
				30 to 49
				50 to 64
				65 or older
				Prefer not to answer
	Demographics: Income		What is your household income? Which category includes your household income?	Less than $30K		Y	Radio button, one-up vertical		Income
				$30K to $60K
				$60K to $100K
				$100K to $150K
				Greater than $150K
				Prefer not to answer
			What is your highest level of education completed?	Some high school or less		Y	Radio button, one-up vertical		Education
				High school graduate or GED
				Some college credit, no degree
				Associates degree / technical degree
				Undergraduate degree
				Graduate degree
				Doctorate degree
				Prefer not to answer
			What is your ethnicity/race?	White		Y	Checkbox, one-up vertical		Ethnicity
				Hispanic or Latino
				Black or African American
				Native American or American Indian
				Asian/Pacific Islander
				Other
				Prefer not to answer				Mutually Exclusive
			What is your first language?	English		Y	Radio button, one-up vertical		Language
				Spanish/Español
				Other
				Prefer not to answer
			If you could make one improvement to the site, what would it be?			N	Text area, no char limit		OE_Improvements

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Sheet 4: Types

Types	Instructions	Custom Text	Benchmark Meta Tags
Checkbox, one-up vertical	Anchor Answer Choice	Yes	Accomplish
Checkbox, two-up vertical	EPP	No	Acquisition Source
Checkbox, three-up vertical	Multiple Lists Group*	Unsure	Approached
Drop down, select one	Mutually Exclusive		Associate: Available
Radio button, one-up vertical	OPS Group*		Associate: Courteous
Radio button, two-up vertical	Randomize		Associate: Help
Radio button, three-up vertical	Rank Group*		Associate: Inform Promos
Radio button, scale, has don't know	Skip Logic Group*		Associate: Invite Back
Radio button, scale, no don't know	True Conversion		Associate: Recommend
Text area, no char limit			Banking Activities
Text field, <100 char			Call Resolution
			Checkout
			Checkout: Found all Items
			Checkout: Problems
			Checkout: Thank You
			Contact Center Purchase Frequency
			Contact Center: First Call
			Current Customer - Product
			Current Customer - Service
			Customer Service
			Demographics: Age
			Demographics: Gender
			Demographics: Income
			Do Next
			Do Next: Healthcare
			Do Next: Insurance
			Donate Today
			Done Any Following
			Greeted
			Inquiry: First Call
			Inquiry: Times Called
			Items Meet Expectations
			Location
			Log In Success
			Mobile Deposit
			OE_Accomplish
			OE_Improve Experience
			Order Arrived on Time
			Order Process
			Previous Channel Visited
			Primary Financial Provider
			Primary Reason
			Primary Reason: Associations
			Primary Reason: Associations Non-profit
			Primary Reason: B2B
			Primary Reason: Federal Government or Informational Non-Profit
			Primary Reason: Product Manufacturers (Non ecommerce)
			Primary Reason: Retail
			Primary Reason: Telecom
			Primary Reason: Travel
			Primary Reason: Banking
			Primary Reason: Healthcare
			Primary Reason: Insurance
			Products Purchased
			Products Sought
			Purchase
			Purchase Channel Preference
			Purchase Everything
			Purchase Frequency
			Purchased
			Receive All Items
			Research Process for Purchase
			Return
			Role
			Role: Healthcare
			Role: Insurance
			Times Visited Prior Purchase
			Track Delivery
			Visit Frequency
			Website Contribution
			Where Purchased
			Why No Purchase
			Why Not Purch Everything