Form 967 2015 967 of NRC QST V3_To Go Live 7.1.16_To OMB
E-Government Website Customer Satisfaction Surveys
2015 967 of NRC QST V3_To Go Live 7.1.16_To OMB.xlsx
2015 967 of NRC QST V3_To Go Live 7.1.16_To OMB
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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CQ V3_Go Live 7.1.16
Overview
MQ V3_Go Live 7.1.16CQ V3_Go Live 7.1.16
Sheet 1: MQ V3_Go Live 7.1.16
| Model Name | U.S. NRC Satisfaction Survey V3 | 
|
||||||
| Model ID | (MID) | Underlined & Italicized: Re-order | ||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 7/1/2016 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Return (1=Very Unlikely, 10=Very Likely) | |||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 23 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) | 26 | Return | How likely are you to return to this site? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 24 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) | Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 25 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) | 27 | Recommend | How likely are you to recommend this site to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 28 | Trust | I trust the information on this web site. | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 16 | Online Transparency - Discloses | Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing. | ||||||
| 17 | Online Transparency - Quick | Please rate how quickly Nuclear Regulatory Commission information is made available on this website. | ||||||
| 18 | Online Transparency - Access | Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website. | ||||||
| Search (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 19 | Search - Relevance | Please rate the relevance of search results on this site. | ||||||
| 20 | Search - Organization | Please rate the organization of search results on this site. | ||||||
| 21 | Search - Selection Help | Please rate how well the search results help you decide what to select. | ||||||
| 22 | Search - Narrow | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||||
Sheet 2: CQ V3_Go Live 7.1.16
| Model Name | U.S. NRC Satisfaction Survey V3 |
|
|||||||
| Model ID | (MID) | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 7/1/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| How frequently do you visit this site? | First time | Y | Dropdown (Select-one) | Visit Frequency | |||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| Which role/affiliation best describes you? | NRC licensee | Y | Dropdown (Select-one) | Skip Logic Group | Role | ||||
| State or local government | Randomize | ||||||||
| International regulatory community | |||||||||
| Public interest group | |||||||||
| NRC employee/contractor | |||||||||
| Other federal employee | |||||||||
| Nuclear industry | |||||||||
| Member of the public | |||||||||
| News media | |||||||||
| Congress | |||||||||
| Researcher | |||||||||
| Consultant | |||||||||
| Student | |||||||||
| Teacher | |||||||||
| Other | A | Anchor Answer Choice | |||||||
| A | If you answered "Other" above, what other role best describes you? | N | Open-ended | Skip Logic Group | Other role | ||||
| For which of the following reasons did you visit the site today? | Learn about NRC | Y | Checkbox One Up Vertical | Skip Logic Group | Reason | ||||
| Read event reports | Randomize | ||||||||
| Research about nuclear reactors | |||||||||
| Find information on nuclear materials | |||||||||
| Research information on radioactive waste | |||||||||
| Find out about public involvement/meetings | |||||||||
| Learn about current rulemakings | |||||||||
| Report a safety concern | |||||||||
| Learn about emergency preparedness | |||||||||
| Know about radiation protection | |||||||||
| Find employment at NRC | |||||||||
| Contact NRC | |||||||||
| Get information on license fees | |||||||||
| Download NRC forms | |||||||||
| Electronically submit documents | |||||||||
| News and info | |||||||||
| Find out what's new on the website | |||||||||
| Find 10CFR information | |||||||||
| Research or review current regulatory requirements, regulations and rules | |||||||||
| Find or download NUREG reports | |||||||||
| Obtain inspection reports | |||||||||
| Find a specific document | |||||||||
| Other | A | Anchor Answer Choice | |||||||
| A | If you answered "Other" above, what is your other primary reason for visiting the site? | N | Open-ended | Skip Logic Group | Other Primary Reason | ||||
| Did you find what you were looking for? | Yes | Y | Radio Button One Up Vertical | Skip Logic Group | Did you find | ||||
| No | F, C | ||||||||
| Partially | F, C | ||||||||
| F | What were you looking for? Please be brief and specific. | N | Open-ended | Skip Logic Group | OE_Unable | ||||
| C | If you were unable to obtain a specific report/document, which of the following best describes why: | I was not looking for a specific report/document. | N | Radio Button One Up Vertical | Skip Logic Group | Unable Report | |||
| The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | |||||||||
| I was not sure where the report/document is located on the site | |||||||||
| I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | |||||||||
| Other, please specify: | G | ||||||||
| G | What other reason were you unable to obtain a specific report/document? | N | Open-ended | Skip Logic Group | Other_Unable Report | ||||
| What source brought you to our site? | Past experience/familiarity with the site | Y | Dropdown (Select-one) | Skip Logic Group | Source | ||||
| Search engine | |||||||||
| NRC Blog, NRC Tweet, NRC YouTube Channel, etc | L | ||||||||
| Other government site | |||||||||
| Site bookmarked | |||||||||
| Referral | |||||||||
| Printed materials | |||||||||
| Media/news story | |||||||||
| Other | J | ||||||||
| J | What other source brought you to our site? | N | Open-ended | Skip Logic Group | Other Source | ||||
| L | How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? | First time | Y | Dropdown (Select-one) | Skip Logic Group | NRC SM Frequency | |||
| Every 6 months or less | |||||||||
| About once a month | |||||||||
| About once a week | |||||||||
| Daily | |||||||||
| More than once a day | |||||||||
| The NRC website has two different search features. Which search feature(s) did you use during your visit today? | I used the general site search feature | K, K1 | Y | Dropdown (Select-one) | Skip Logic Group | Search Used | |||
| I used the ADAMS search feature | L, L1 | ||||||||
| I used both the general site and ADAMS search features | L, L1 | ||||||||
| I did not use either | |||||||||
| Don't recall | |||||||||
| K | Please tell us about your experience with the general site search feature today. (Please select all that apply.) | Search results were helpful | Y | Checkbox, one-up vertical | Skip Logic Group | General Search Experience | |||
| Results were not relevant/not what I wanted | |||||||||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | |||||||||
| Returned NO results | |||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue | KK | ||||||||
| KK | Please tell us about the search issue you experienced. | N | Text area, no char limit | Skip Logic Group | OE_General Search Exp | ||||
| K1 | If you could make one improvement to the search feature, which of the following would you make: | Narrow results by a specific date | Y | Radio Button, one-up vertical | Skip Logic Group | General_One improvement | |||
| Sort results by the most popular to least popular | |||||||||
| Narrow by searching within the first set of results I receive | |||||||||
| Search by document type, pdf, .wav., etc. | |||||||||
| Other improvement suggestion | |||||||||
| L | Please tell us about your experience with the ADAMS search feature today. (Please select all that apply.) | Search results were helpful | Y | Checkbox, one-up vertical | Skip Logic Group | ADAMS Search Experience | |||
| Results were not relevant/not what I wanted | |||||||||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | |||||||||
| Returned NO results | |||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue | LL | ||||||||
| LL | Please tell us about the ADAMS search issue you experienced. | N | Text area, no char limit | Skip Logic Group | OE_ADAMS search issue | ||||
| L1 | If you could make one improvement to the ADAMS search feature, which of the following would you make: | Narrow results by a specific date | Y | Radio Button, one-up vertical | Skip Logic Group | ADAMS_One Improvement | |||
| Sort results by the most popular to least popular | |||||||||
| Narrow by searching within the first set of results I receive | |||||||||
| Search by document type, pdf, .wav., etc. | |||||||||
| Other improvement suggestion | |||||||||
| What other information would you like to see on the NRC site? (Please specify) | N | Open-ended | Other info wanted | ||||||
| If you could make one improvement to the site, what would it be? | No improvements are necessary | Y | Dropdown (Select-one) | Skip Logic Group | One Improvement | ||||
| Improve the ADAMS search engine | |||||||||
| Improve the regular or advance search feature | |||||||||
| Have better search criteria | |||||||||
| Provide better search results | |||||||||
| Improve the direct links, make them more intuitive | |||||||||
| Enhance the navigation of the site, make it more user friendly | |||||||||
| Make available more detailed information | |||||||||
| Make the terminology more understandable | |||||||||
| Update information more frequently | |||||||||
| Provide better 10CFR information | |||||||||
| Provide more documents, specific documents | |||||||||
| Offer older NUREGs, regulatory reports, guidelines, rules and regulations | |||||||||
| Supply all documents electronically or in PDF format | |||||||||
| Have a better site organization, better site map | |||||||||
| Other | A | ||||||||
| A | What other improvements would you make to this site? | N | Open-ended | Skip Logic Group | Other Improvements | ||||
| Do you have any other comments about our site? (Please specify) | N | Open-ended | Other comments about site |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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