Form 968 2015 968 of Onboarding CAU MQ CQ 040516

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
Legacy CPPs

---

Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for using USA Staffing onboarding. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better.

---

Sheet 2: Model Qsts

Model Name		Onboarding CAU					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		10/9/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Site Performance (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
1	Site Performance - Loading	Please rate how quickly pages load on this site.	10	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	13	Use Web Channel Over Others	After today's website visit, how likely are you to use this site rather than seeking other ways in which to submit your information?
2	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.	11	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Call (1=Very Unlikely, 10=Very Likely)
3	Site Performance - Completeness	Please rate how completely the page content loads on this site.	12	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	14	Call	After today's website visit, how likely are you to call the HR contact regarding the forms you completed or documents you submitted?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Recommend (1=Very Unlikely, 10=Very Likely)
4	Navigation - Organized	Please rate how well this site is organized.				15	Recommend	After today's website visit, how likely are you to recommend this site to someone else who needs to submit information before starting a federal job?
5	Navigation - Options	Please rate the options available for navigating this site.
6	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Task Process (1=Poor, 10=Excellent, Don't Know)
7	Task Process - Time	Please rate the time it takes to complete task(s) on this site.
8	Task Process - Procedures	Please rate the procedures to accomplish tasks on this site.
9	Task Process - Efficiency	Please rate the number of steps needed to complete task(s) on this site.

---

Sheet 3: Current CQs

Model Name	Onboarding CAU				Red & Strike-Through: Delete				9 top level CQs
Model ID	(MID)				Underlined & Italicized: Re-order				9 Min Path CQs
Partitioned	No				Pink: Addition				30 Max Path CQs
Date	4/4/2016				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		Did you require assistance during your visit today?	Yes	Y	Yes	Radio button, one-up vertical	Skip Logic Group*	Support Assistance
			No
	Y	Please rate the thoroughness of support information on this site.	1 - Not at all thorough		Yes	Radio button, scale, no don't know	Skip Logic Group*	Support Info Thorough	Added anchors to first three ranking questions.
			2
			3
			4
			5
			6
			7
			8
			9
			Very thorough - 10
	Y	Please rate how understandable the support information is on this site.	1 - Not understandable		Yes	Radio button, scale, no don't know	Skip Logic Group*	Support Info Understandable
			2
			3
			4
			5
			6
			7
			8
			9
			Very understandable - 10
	Y	Please rate how well the support information provides answers to your questions.	1 - Not at all well		Yes	Radio button, scale, no don't know	Skip Logic Group*	Support Info Answers Qs
			2
			3
			4
			5
			6
			7
			8
			9
			Very well - 10
		Is today your first visit to the USA Staffing onboarding website?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	First Visit
			No
		How was your experience completing the new hire questionnaire?	No problems at all		Yes	Radio button, one-up vertical	Skip Logic Group*	Submission Experience
			I ran into a little trouble	T
	T	Please explain the trouble you experienced while completing the new hire questionnaire.			No	Text area, no char limit	Skip Logic Group*	Submission Trouble OE
		Did you complete a form on today's visit?	Yes	B	Yes	Radio button, one-up vertical	Skip Logic Group*	Complete Form
			No
	B	How was your experience with completing a form today?	No problems at all		Yes	Radio button, one-up vertical	Skip Logic Group*	Complete Form Experience
			I ran into a little trouble	C, D
	C	Do you recall which form you needed to complete?	Yes	E	Yes	Radio button, one-up vertical	Skip Logic Group*	Complete Form Which One
			I'm not sure
	E	Please tell us which form it was, so we can make improvements.			No	Text area, no char limit	Skip Logic Group*	Complete Form Name
	D	Please explain the trouble you experienced completing a form.			No	Text area, no char limit	Skip Logic Group*	Complete Form Issues OE
		Did you submit any forms today?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	Submission - Form
			No
		Did you upload any documents on today's visit?	Yes	J	Yes	Radio button, one-up vertical	Skip Logic Group*	Upload Document
			No
	J	How was your experience uploading a document today?	No problems at all		Yes	Radio button, one-up vertical	Skip Logic Group*	Upload Experience
			I ran into a little trouble	K, L
	K	Do you recall which document you had trouble uploading?	Yes	M	Yes	Radio button, one-up vertical	Skip Logic Group*	Document
			I'm not sure
	M	Please tell us which document it was, so we can make improvements.			No	Text area, no char limit	Skip Logic Group*	Document Name
	L	Please explain the trouble you experienced uploading a document.			No	Text area, no char limit	Skip Logic Group*	Document Upload Trouble OE
		Please tell us if you had difficulty with any areas of the system that did not include the questionnaire, forms, or documents. Please be specific.			No	Text area, no char limit	Skip Logic Group*	Difficulties Other
		Were you able to contact the agency HR representative if you had questions or needed assistance?	Yes	A	Yes	Radio button, one-up vertical	Skip Logic Group*	Contact HR Rep
			No	B
			I did not need to contact an agency HR representative						Added answer option - need an "out"
	A	Were they able to resolve your issue?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	Contact Issue Resolved
			No	C
	C	Why were they not able to resolve your issue?			No	Text area, no char limit	Skip Logic Group*	Contact Issue NOT Resolved OE
	B	What prevented you from contacting an agency HR representative?			No	Text area, no char limit	Skip Logic Group*	Contact HR Rep Difficulty OE	Added follow-up question for those who weren't able to contact.
		Have you ever worked for the Federal Government?	Yes, I currently work for the Federal government		Yes	Radio button, one-up vertical		Work For Gov
			Yes, I have worked for the Federal government but currently do not
			No, I have never worked for the Federal government
		Do you use a computer daily in your current job?	Yes		Yes	Radio button, one-up vertical		Use Computer
			No
			I'm not currently working
		What one change would most improve your experience using the USA Staffing onboarding website?			No	Text area, no char limit		One Change

---

Sheet 4: Legacy CPPs

Legacy CPP List
	CPP	Data Example
OM	sel_customer	National Institutes of Health	Added - DJ
OM	sel_grade	12
OM	sel_office	National Institutes of Health
OM	sel_org	HHS - National Institutes of Health
OM	sel_payplan	GS
OM	sel_series	0301
default	browser	Explorer 11
default	browser_name	Explorer
default	browser_version	11
default	flash	19.0
default	locale	en
default	os	Windows
default	pv	47
default	ref_url	https://onboarding.usastaffing.gov/Default.aspx
default	referrer	onboarding.usastaffing.gov
default	sessionid	d337403-108897331-a4e7-84d5-ab615
default	sid	browse-en
default	site	usastaffing.gov
default	survey_presentation	desktop
default	trigger_version	16.1.2
default	url	https://onboarding.usastaffing.gov/Selectee/ExternalDocuments.aspx
default	wurfl_id	msie_11