Form 970 2015 970 NGS NOAA V3 - 04-19-2016
E-Government Website Customer Satisfaction Surveys
2015 970 NGS NOAA V3 - 04-19-2016.xlsx
2015 970 NGS NOAA V3 - 04-19-2016
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Welcome and Thank You Text
Model Qsts (2)
Model Qsts
Current CQs
Types
Overview
Foreign Language TranslationWelcome and Thank You Text
Model Qsts (2)
Model Qsts
Current CQs
Types
Sheet 1: Foreign Language Translation
| Measure Name | NOAA NGS Customer Satisfaction Survey V2 | (Remove this tab for non-international surveys) | 
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| Custom Qualifier Page | Yes | ||||
| Custom Invitation Text | |||||
| Custom Tracker Text | |||||
| MID | Language | Target Country | Target Audience | Website URL | Notes |
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Sheet 2: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting NOAA NGS. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Welcome Text - Alternate | Thank You Text - Alternate | |||||
| Thank you for visiting NOAA NGS. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the NOAA NGS. Please take a few minutes to give us your feedback. All results are strictly confidential. | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 3: Model Qsts (2)
| Model Name | NOAA NGS Customer Satisfaction Survey V3 |
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| Model ID | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 3/29/2016 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 19 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
22 | Return | How likely are you to return to NOAA NGS? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 20 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 21 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
23 | Recommend | How likely are you to recommend NOAA NGS to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | ||||||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Please rate how well the site is organized. | |||||||
| 8 | Please rate the options available for navigating this site. | |||||||
| 9 | Please rate how well the site layout helps you find what you are looking for. | |||||||
| 10 | ||||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 4: Model Qsts
| Model Name | NOAA NGS Customer Satisfaction Survey V2 |
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| Model ID | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 3/29/2016 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 19 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
22 | Return | How likely are you to return to NOAA NGS? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 20 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 21 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
23 | Recommend | How likely are you to recommend NOAA NGS to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | ||||||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well the site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 5: Current CQs
| Model Name | NOAA NGS Customer Satisfaction Survey V2 |
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| Model ID | Underlined & Italicized: Re-order | ||||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 3/29/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| Which term best describes your role? | Land Surveyor | Y | Radio button, one-up vertical | Skip Logic | Role | ||||
| Engineer | |||||||||
| Researcher/Educator/Student | |||||||||
| Educator | |||||||||
| Student | |||||||||
| Geodesist | |||||||||
| Cartographer/GIS Mapping User | |||||||||
| General Public | |||||||||
| Geocacher | |||||||||
| News Media | |||||||||
| Other | A | ||||||||
| A | Please specify your role in visiting this site. | N | Text field, <100 char | Skip Logic | OE_Role | ||||
| How frequently do you visit this site? | This is my first time | Y | Radio button, one-up vertical | Visit Frequency | |||||
| Once a year or less often | |||||||||
| Once every 3 to 12 months | |||||||||
| Once every 1 to 3 months | |||||||||
| Several times a month or more often | |||||||||
| What were you primarily looking for on this visit to the NGS site? | Toolkit software | Y | Radio button, one-up vertical | Skip Logic | Primarily Looking For | ||||
| Guidelines or specifications | |||||||||
| Imagery/LIDAR | |||||||||
| CORS/OPUS | |||||||||
| Datasheets | |||||||||
| News | |||||||||
| Other | B | ||||||||
| B | Please specify what you were primarily looking for today. | N | Text area, No Limit | Skip Logic | OE_Primarily Looking For | ||||
| Did you accomplish what you wanted to on the site today? | Yes | Y | Radio button, one-up vertical | Skip Logic | Accomplish Task | ||||
| Partially | A | ||||||||
| No | A | ||||||||
| I wasn't planning to accomplish anything in particular | |||||||||
| A | Please explain why you were not able to fully accomplish your task today. | N | Text area, No Limit | Skip Logic | OE_Accomplish Task | ||||
| What is the primary reason passive survey control marks (e.g., bench marks) are important to your work? | Using these marks is required by federal, state, or local requirements | Y | Radio button, one-up vertical | Skip Logic | Survey Controls Impt | ||||
| Using these marks is included in contract terms | |||||||||
| I can't depend on satellite systems being available in the areas where I work | |||||||||
| Not applicable – I am visiting this site for other reasons | |||||||||
| Other | A | ||||||||
| A | Please specify why passive survey control marks are important to your work. | N | Text area, No Limit | OE_Survey Controls impt | |||||
| Which geospatial data types do you use? (select all that apply) | GPS or GNSS | Y | Checkbox, one-up vertical | Skip Logic | Geospatial data types | ||||
| Leveling | |||||||||
| Optical total station | |||||||||
| LIDAR | |||||||||
| Laser scanners (terrestrial LIDAR) | |||||||||
| Aerial/ orthophotography | |||||||||
| Other | A | ||||||||
| Not applicable - I am visiting this site for other reasons | Mutually Exculsive | ||||||||
| A | Please specify the geospatial data types you use. | N | Text area, No Limit | Skip Logic | OE_Geospatial data types | ||||
| What do you primarily use NGS data for? | Deeds, Plats, or Boundaries | Y | Radio button, one-up vertical | Skip Logic | Primary Reason | ||||
| Construction | |||||||||
| Transportation (roads, waterways, bridges, or tunnels) | |||||||||
| Urban Planning | |||||||||
| Agriculture and/or Crop Management | |||||||||
| Geodetic Quality Control | |||||||||
| FEMA Flood Certification | |||||||||
| Other | A | ||||||||
| Not applicable - I am visiting this site for other reasons | |||||||||
| A | Please specify what you use NGS data for. | N | Text area, No Limit | Skip Logic | OE_PrimaryReason | ||||
| Where are you most likely to look for remotely collected data, such as LIDAR or ortho-photography? | National Geodetic Survey website | Y | Radio button, one-up vertical | Skip Logic | LookforData | ||||
| NOAA's Digital Coast | |||||||||
| USGS National Map | |||||||||
| USDA Data Gateway | |||||||||
| Other | A | ||||||||
| A | Please specify where you are most likely to look for remotely collected data. | N | Text area, No Limit | Skip Logic | OE_LookforData | ||||
| I use LIDAR data to support work in: | Academic studies | Y | Radio button, one-up vertical | Skip Logic | LidarUse | ||||
| Engineering/Surveying | |||||||||
| Transportation | |||||||||
| I don't use LIDAR | |||||||||
| Other | A | ||||||||
| A | Please specify how you use LIDAR data. | N | Text area, No Limit | Skip Logic | OE_LidarUse | ||||
| Which of the following types of NGS products and services content would you like to see highlighted on the NGS homepage? (Select your top 3) | Airport Surveys | Y | Checkbox, one-up vertical | Skip Logic | HomepageHighlight | ||||
| ECO/COASTAL | Top 3 Selection | ||||||||
| Emergency Response Imagery | |||||||||
| GPS Satellite Orbits | |||||||||
| GRAV-D | |||||||||
| Height Modernization | |||||||||
| Shoreline Mapping | |||||||||
| VDatum | |||||||||
| Other | A | ||||||||
| A | Please specify what you would like to see highlighted on the NOAA NGS home page. | Text area, No Limit | OE_HomepageHighlight | ||||||
| What is your preferred way to search for survey mark information? | Map service, e.g., DSWorld or NGS Data Explorer | Y | Radio button, one-up vertical | Skip Logic | SearchSurveyMark | ||||
| Query based on location (address, radial search, state or county) | |||||||||
| Query based on mark information (station name, designation, or PID) | |||||||||
| Other | A | ||||||||
| Not applicable - I am visiting this site for other reasons | |||||||||
| A | Please specify the way you access survey mark information. | N | Text area, No Limit | Skip Logic | OE_SearchSurvey | ||||
| What do you most often use datasheet information for? | Current positional information | Y | Radio button, one-up vertical | Skip Logic | DatasheetUse | ||||
| Superseded or historical positional information | |||||||||
| Mark recovery or description information | |||||||||
| Mark condition | |||||||||
| Other | A | ||||||||
| Not applicable - I am visiting this site for other reasons | |||||||||
| A | Please specify what you most often use datasheet information for. | N | Text area, No Limit | Skip Logic | OE_Datasheet | ||||
| What is one improvement you would make to the NGS datasheets? | N | Text area, No Limit | OE_DS Improvement | ||||||
| Are you aware that NGS will replace NAD 83 and NAVD 88 with new geometric and vertical datums? I am... |
Very aware | A | Y | Dropdown select one | Replacing NAD83 NAVD87 | ||||
| Somewhat aware | A | ||||||||
| Not at all aware | |||||||||
| Not applicable - I am visiting this site for other reasons | |||||||||
| A | How did you learn about the eventual NAD 83 and NAVD 88 replacements? | NGS website | Y | Radio button, one-up vertical | Replace Aware | ||||
| Trade/professional publications | |||||||||
| NGS list-serve, e-mail announcement or webinars | |||||||||
| Trade/professional meeting | |||||||||
| Other | B | ||||||||
| B | Please specify the other way you learned about the NAD 83 and NAVD 88 replacements. | N | Text area, No Limit | OE_Awareness | |||||
| What kind of training formats do you prefer? | Web accessible videos, slide shows (no interaction with instructor) | Y | Radio Button, one-up vertical | Skip Logic | Training Format | ||||
| Live Web conference (interactive with instructor) | |||||||||
| Workshops and conferences | |||||||||
| NGS’s training center in Corbin, VA | |||||||||
| Guidelines, user manuals, and published articles | |||||||||
| Other | A | ||||||||
| A | Please specify the other training formats you prefer. | N | Text area, No Limit | Skip Logic | OE_Training Format | ||||
| What is one improvement you would make to the site? | N | Text area, No Limit | OE_Improvement | ||||||
| On which social media would you like to see information about NGS programs, products, and services? | Y | Checkbox, one-up vertical | Skip Logic | Social Media | |||||
| YouTube | |||||||||
| Flickr | |||||||||
| None of these | Mutually exclusive | ||||||||
Sheet 6: Types
| Types | Instructions | Custom Text | Benchmark Meta Tags |
| Checkbox, one-up vertical | Anchor Answer Choice | Yes | Accomplish |
| Checkbox, two-up vertical | EPP | No | Acquisition Source |
| Checkbox, three-up vertical | Multiple Lists Group* | Unsure | Approached |
| Drop down, select one | Mutually Exclusive | Associate: Available | |
| Radio button, one-up vertical | OPS Group* | Associate: Courteous | |
| Radio button, two-up vertical | Randomize | Associate: Help | |
| Radio button, three-up vertical | Rank Group* | Associate: Inform Promos | |
| Radio button, scale, has don't know | Skip Logic Group* | Associate: Invite Back | |
| Radio button, scale, no don't know | True Conversion | Associate: Recommend | |
| Text area, no char limit | Banking Activities | ||
| Text field, <100 char | Call Resolution | ||
| Checkout | |||
| Checkout: Found all Items | |||
| Checkout: Problems | |||
| Checkout: Thank You | |||
| Contact Center Purchase Frequency | |||
| Contact Center: First Call | |||
| Current Customer - Product | |||
| Current Customer - Service | |||
| Customer Service | |||
| Demographics: Age | |||
| Demographics: Gender | |||
| Demographics: Income | |||
| Do Next | |||
| Do Next: Healthcare | |||
| Do Next: Insurance | |||
| Donate Today | |||
| Done Any Following | |||
| Greeted | |||
| Inquiry: First Call | |||
| Inquiry: Times Called | |||
| Items Meet Expectations | |||
| Location | |||
| Log In Success | |||
| Mobile Deposit | |||
| OE_Accomplish | |||
| OE_Improve Experience | |||
| Order Arrived on Time | |||
| Order Process | |||
| Previous Channel Visited | |||
| Primary Financial Provider | |||
| Primary Reason | |||
| Primary Reason: Associations | |||
| Primary Reason: Associations Non-profit | |||
| Primary Reason: B2B | |||
| Primary Reason: Federal Government or Informational Non-Profit | |||
| Primary Reason: Product Manufacturers (Non ecommerce) | |||
| Primary Reason: Retail | |||
| Primary Reason: Telecom | |||
| Primary Reason: Travel | |||
| Primary Reason: Banking | |||
| Primary Reason: Healthcare | |||
| Primary Reason: Insurance | |||
| Products Purchased | |||
| Products Sought | |||
| Purchase | |||
| Purchase Channel Preference | |||
| Purchase Everything | |||
| Purchase Frequency | |||
| Purchased | |||
| Receive All Items | |||
| Research Process for Purchase | |||
| Return | |||
| Role | |||
| Role: Healthcare | |||
| Role: Insurance | |||
| Times Visited Prior Purchase | |||
| Track Delivery | |||
| Visit Frequency | |||
| Website Contribution | |||
| Where Purchased | |||
| Why No Purchase | |||
| Why Not Purch Everything |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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