Form 970 2015 970 NGS NOAA V3 - 04-19-2016

E-Government Website Customer Satisfaction Surveys

2015 970 NGS NOAA V3 - 04-19-2016.xlsx

2015 970 NGS NOAA V3 - 04-19-2016

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Foreign Language Translation
Welcome and Thank You Text
Model Qsts (2)
Model Qsts
Current CQs
Types


Sheet 1: Foreign Language Translation

Measure Name NOAA NGS Customer Satisfaction Survey V2
(Remove this tab for non-international surveys)

Custom Qualifier Page Yes


Custom Invitation Text



Custom Tracker Text









MID Language Target Country Target Audience Website URL Notes

































































































































































Sheet 2: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting NOAA NGS. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting NOAA NGS. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the NOAA NGS. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
































































































Sheet 3: Model Qsts (2)

Model Name
NOAA NGS Customer Satisfaction Survey V3



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
3/29/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 19 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
22 Return How likely are you to return to NOAA NGS?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 20 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 21 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
23 Recommend How likely are you to recommend NOAA NGS to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)





4 Site Performance - Loading Please rate how quickly pages load on this site.





5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7
Please rate how well the site is organized.





8
Please rate the options available for navigating this site.





9
Please rate how well the site layout helps you find what you are looking for.





10
Please rate the number of clicks to get where you want on this site.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.







Online Transparency (1=Poor, 10=Excellent, Don't Know)





11
Please rate how thoroughly this site discloses information about what this agency is doing.





12
Please rate how quickly agency information is made available on this site.





13
Please rate how well information about this agency's actions can be accessed by the public on this site.







Search (1=Poor, 10=Excellent, Don't Know)





14
Please rate the relevance of search results on this site.





15
Please rate the organization of search results on this site.





16
Please rate how well the search results help you decide what to select.





17
Please rate how well the search feature helps you to narrow the results to find what you want.



















































Sheet 4: Model Qsts

Model Name
NOAA NGS Customer Satisfaction Survey V2



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
3/29/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 19 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
22 Return How likely are you to return to NOAA NGS?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 20 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 21 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
23 Recommend How likely are you to recommend NOAA NGS to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)





4 Site Performance - Loading Please rate how quickly pages load on this site.





5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well the site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 5: Current CQs

Model Name NOAA NGS Customer Satisfaction Survey V2



Red & Strike-Through: Delete

Model ID




Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 3/29/2016



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label



Which term best describes your role? Land Surveyor
Y Radio button, one-up vertical Skip Logic Role




Engineer








Researcher/Educator/Student








Educator








Student








Geodesist








Cartographer/GIS Mapping User








General Public








Geocacher








News Media








Other A





A Please specify your role in visiting this site.

N Text field, <100 char Skip Logic OE_Role



How frequently do you visit this site? This is my first time
Y Radio button, one-up vertical
Visit Frequency




Once a year or less often








Once every 3 to 12 months








Once every 1 to 3 months








Several times a month or more often







What were you primarily looking for on this visit to the NGS site? Toolkit software
Y Radio button, one-up vertical Skip Logic Primarily Looking For




Guidelines or specifications








Imagery/LIDAR








CORS/OPUS








Datasheets








News








Other B





B Please specify what you were primarily looking for today.

N Text area, No Limit Skip Logic OE_Primarily Looking For



Did you accomplish what you wanted to on the site today? Yes
Y Radio button, one-up vertical Skip Logic Accomplish Task




Partially A







No A







I wasn't planning to accomplish anything in particular






A Please explain why you were not able to fully accomplish your task today.

N Text area, No Limit Skip Logic OE_Accomplish Task



What is the primary reason passive survey control marks (e.g., bench marks) are important to your work? Using these marks is required by federal, state, or local requirements
Y Radio button, one-up vertical Skip Logic Survey Controls Impt




Using these marks is included in contract terms








I can't depend on satellite systems being available in the areas where I work








Not applicable – I am visiting this site for other reasons








Other A





A Please specify why passive survey control marks are important to your work.

N Text area, No Limit
OE_Survey Controls impt



Which geospatial data types do you use? (select all that apply) GPS or GNSS
Y Checkbox, one-up vertical Skip Logic Geospatial data types




Leveling








Optical total station








LIDAR








Laser scanners (terrestrial LIDAR)








Aerial/ orthophotography








Other A







Not applicable - I am visiting this site for other reasons

Mutually Exculsive



A Please specify the geospatial data types you use.

N Text area, No Limit Skip Logic OE_Geospatial data types



What do you primarily use NGS data for? Deeds, Plats, or Boundaries
Y Radio button, one-up vertical Skip Logic Primary Reason




Construction








Transportation (roads, waterways, bridges, or tunnels)








Urban Planning








Agriculture and/or Crop Management








Geodetic Quality Control








FEMA Flood Certification








Other A







Not applicable - I am visiting this site for other reasons






A Please specify what you use NGS data for.

N Text area, No Limit Skip Logic OE_PrimaryReason



Where are you most likely to look for remotely collected data, such as LIDAR or ortho-photography? National Geodetic Survey website
Y Radio button, one-up vertical Skip Logic LookforData




NOAA's Digital Coast








USGS National Map








USDA Data Gateway








Other A





A Please specify where you are most likely to look for remotely collected data.

N Text area, No Limit Skip Logic OE_LookforData



I use LIDAR data to support work in: Academic studies
Y Radio button, one-up vertical Skip Logic LidarUse




Engineering/Surveying








Transportation








I don't use LIDAR








Other A





A Please specify how you use LIDAR data.

N Text area, No Limit Skip Logic OE_LidarUse



Which of the following types of NGS products and services content would you like to see highlighted on the NGS homepage? (Select your top 3)  Airport Surveys
Y Checkbox, one-up vertical Skip Logic HomepageHighlight




ECO/COASTAL


Top 3 Selection




Emergency Response Imagery








GPS Satellite Orbits








GRAV-D








Height Modernization








Shoreline Mapping








VDatum








Other A





A Please specify what you would like to see highlighted on the NOAA NGS home page.


Text area, No Limit
OE_HomepageHighlight



What is your preferred way to access survey mark information or datasheets? ASCII Text
Y Radio button, one-up vertical Skip Logic AccessSurveyMark




GIS shapefiles








Other A







Not applicable - I am visiting this site for other reasons






A Please specify the way you access survey mark information.

N Text area, No Limit Skip Logic OE_AccessSurvey



What is your preferred way to search for survey mark information? Map service, e.g., DSWorld or NGS Data Explorer
Y Radio button, one-up vertical Skip Logic SearchSurveyMark




Query based on location (address, radial search, state or county)








Query based on mark information (station name, designation, or PID)








Other A







Not applicable - I am visiting this site for other reasons






A Please specify the way you access survey mark information.

N Text area, No Limit Skip Logic OE_SearchSurvey



What do you most often use datasheet information for? Current positional information
Y Radio button, one-up vertical Skip Logic DatasheetUse




Superseded or historical positional information








Mark recovery or description information








Mark condition








Other A







Not applicable - I am visiting this site for other reasons






A Please specify what you most often use datasheet information for.

N Text area, No Limit Skip Logic OE_Datasheet



What is one improvement you would make to the NGS datasheets?

N Text area, No Limit
OE_DS Improvement



Are you aware that NGS will replace NAD 83 and NAVD 88 with new geometric and vertical datums?

I am...
Very aware A Y Dropdown select one
Replacing NAD83 NAVD87




Somewhat aware A







Not at all aware








Not applicable - I am visiting this site for other reasons






A How did you learn about the eventual NAD 83 and NAVD 88 replacements? NGS website
Y Radio button, one-up vertical
Replace Aware




Trade/professional publications








NGS list-serve, e-mail announcement or webinars








Trade/professional meeting








Other B





B Please specify the other way you learned about the NAD 83 and NAVD 88 replacements.

N Text area, No Limit
OE_Awareness



What kind of training formats do you prefer? Web accessible videos, slide shows (no interaction with instructor)
Y Radio Button, one-up vertical Skip Logic Training Format




Live Web conference (interactive with instructor)








Workshops and conferences








NGS’s training center in Corbin, VA








Guidelines, user manuals, and published articles








Other A





A Please specify the other training formats you prefer.

N Text area, No Limit Skip Logic OE_Training Format



What is one improvement you would make to the site?

N Text area, No Limit
OE_Improvement



On which social media would you like to see information about NGS programs, products, and services? Facebook
Y Checkbox, one-up vertical Skip Logic Social Media




Twitter








Pinterest








YouTube








Instagram








Flickr








None of these

Mutually exclusive


Sheet 6: Types

Types Instructions Custom Text Benchmark Meta Tags
Checkbox, one-up vertical Anchor Answer Choice Yes Accomplish
Checkbox, two-up vertical EPP No Acquisition Source
Checkbox, three-up vertical Multiple Lists Group* Unsure Approached
Drop down, select one Mutually Exclusive
Associate: Available
Radio button, one-up vertical OPS Group*
Associate: Courteous
Radio button, two-up vertical Randomize
Associate: Help
Radio button, three-up vertical Rank Group*
Associate: Inform Promos
Radio button, scale, has don't know Skip Logic Group*
Associate: Invite Back
Radio button, scale, no don't know True Conversion
Associate: Recommend
Text area, no char limit

Banking Activities
Text field, <100 char

Call Resolution



Checkout



Checkout: Found all Items



Checkout: Problems



Checkout: Thank You



Contact Center Purchase Frequency



Contact Center: First Call



Current Customer - Product



Current Customer - Service



Customer Service



Demographics: Age



Demographics: Gender



Demographics: Income



Do Next



Do Next: Healthcare



Do Next: Insurance



Donate Today



Done Any Following



Greeted



Inquiry: First Call



Inquiry: Times Called



Items Meet Expectations



Location



Log In Success



Mobile Deposit



OE_Accomplish



OE_Improve Experience



Order Arrived on Time



Order Process



Previous Channel Visited



Primary Financial Provider



Primary Reason



Primary Reason: Associations



Primary Reason: Associations Non-profit



Primary Reason: B2B



Primary Reason: Federal Government or Informational Non-Profit



Primary Reason: Product Manufacturers (Non ecommerce)



Primary Reason: Retail



Primary Reason: Telecom



Primary Reason: Travel



Primary Reason: Banking



Primary Reason: Healthcare



Primary Reason: Insurance



Products Purchased



Products Sought



Purchase



Purchase Channel Preference



Purchase Everything



Purchase Frequency



Purchased



Receive All Items



Research Process for Purchase



Return



Role



Role: Healthcare



Role: Insurance



Times Visited Prior Purchase



Track Delivery



Visit Frequency



Website Contribution



Where Purchased



Why No Purchase



Why Not Purch Everything
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