Form 973 2015 973 US Treasury v3 Questionnaire 5-12-16

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting the U.S. Department of the Treasury site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name: US Dept of Treasury v3					Red & Strike-Through: Delete
Model ID					Underlined & Italicized: Re-order
Partitioned: Yes (2MQ)					Pink: Addition
Date: 5/12/16					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to the Department of Treasury site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend the Department of Treasury site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)
4	Site Performance - Loading	Please rate how quickly pages load on this site.
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name: US Dept of Treasury v3				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: Yes (2MQ)				Pink: Addition
Date: 5/12/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Visit Frequency		How frequently do you visit this site?	First time		Y	Drop down, select one		Frequency
				Daily
				About once a week
				About once a month
				Every 6 months or less
	Role		What is your role in visiting this site?	General Public		Y	Drop down, select one	Skip Logic Group*	Role
				Investor
				Compliance Officer
				Banker or financial institution
				Small Business
				Large Business
				Teacher / Educator / Student
				Press / Media
				Other	A
		A	Please specify your role/capacity in which you are visiting Treasury.gov today.			N	Text field, <100 char	Skip Logic Group*	Other role
	Primary Reason: Federal Government or Informational Non-Profit		Which of the following best categorizes what you are primarily looking for:	Sanctions/Specially Designated Nationals/Office of Foreign Assets Control (OFAC)	C	Y	Radio button, one-up vertical	Skip Logic Group*	Reason
				Auctions of seized property for sale	C
				Report suspicious call, email, mailing, or other scam	C
				Daily or historical rates/yield curves	C
				Currency or coins (US bills, exchange rates)	C
				Savings bonds/Treasury Securities	C
				Report or Document	A
				Forms	B
				Small business initiatives
				Treasury News	C
				Treasury contact information	C
				General information about Dept. of Treasury	C
				Building Tours, History, and Curatorial Exhibitions	C
				Other
		A	What type of report or document were you looking for?			N	Text area, no char limit	Skip Logic Group*	Report
		B	What form were you looking for?			N	Text area, no char limit	Skip Logic Group*	Forms
		C	What specifically were you looking for? Please be as specific as possible.			N	Text area, no char limit		Specific info
			How did you primarily look for the information you wanted?	I received an email notice through GovDelivery		Y	Radio button, one-up vertical		Method
				Browsed (that is, followed links)
				Used the Treasury search engine
				Used a third-party search engine (i.e. Google, Yahoo, etc.)
				SDN Search
				Used the site index
				Don't recall
	Accomplish		Did you find what you were looking for?	Yes		Y	Drop down, select one		Find
				No
				Not yet
	OE_Improve Experience		If you could improve one thing on this website, what would that be?			N	Text area, no char limit		Improvement