Form 974 2015 974 DOJ - BJS Questionnaire_5 4 2016_Clean

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Overview

Model Questions_New
custom questions_review

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Sheet 1: Model Questions_New

Model Name		(BJS)					Red & Strike-Through: Delete
Model ID		(dN1h5EEogct1wh4BU0lFcQ==)					Underlined & Italicized: Re-order
Partitioned		(Yes - 2MQ)					Pink: Addition
Date		3/7/2016)					Blue: Reword
Model Questions
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to this site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primay Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.				22	Follow on Social Media	How likely are you to follow BJS on social media such as Twitter?
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 2: custom questions_review

Model Instance Name:

red & strike-through: DELETE

BJS

underlined & italicized: RE-ORDER

MID: dN1h5EEogct1wh4BU0lFcQ==

pink: ADDITION

Date: 03/07/2016

blue + -->: REWORDING

BJS CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

How frequently do you visit this site?

First time

Radio button, one-up vertical

Single

Y

Visit Frequency

More than once a day

Daily

About once a week

About once a month

Every 6 months or less

Which best describes you?

Academia

Drop down, select one

Single

Y

Skip Logic Group

Role

Education/training

Elected/Appointed Office

General Public

Government

Law enforcement, corrections, parole, or probation

Research

Student

Other

A

A

Please tell us your role.

Text area, no char limit

N

Skip Logic Group

OE_Role

What is your primary reason for visiting the site today?

Research a specific topic or issue

Drop down, select one

Single

Y

Skip Logic Group

Reason

Access or download a publication

Obtain funding information

Look up a key statistic or definition

Materials for a course I'm teaching

Materials for a course I'm taking

Background information on a topic

Just browsing

Other

A

A

Please tell us why you were visiting today.

Text area, no char limit

Single

N

Skip Logic Group

OE_Reason

How did you find the BJS website?

Search Engine (Google, Yahoo, Bing, etc.)

Drop down, select one

Single

Y

Skip Logic Group

Acquisition Source

Email

Social Media (Twitter, Facebook)

Other

A

A

Please tell us how you found the BJS website.

N

Skip Logic Group

OE_Acq Source

Did you accomplish what you wanted to do today on this site?

Yes

B

Drop down, select one

Single

Y

Skip Logic Group*

Accomplish

No

A,B,C

Partially

A,B,C

A

Please tell us why you were unable or partially unable to accomplish your task today:

Text area, no char limit

Single

N

Skip Logic Group*

OE_Not Accomplish

B

How would you best describe the information on this site?

Very difficult to understand

Drop down, select one

Single

Y

Skip Logic Group

Ease of Use

Somewhat difficult to understand

Somewhat easy to understand

Very easy to understand

C

What do you plan to do next?

Continue looking on this site

Radio button, one-up vertical

Single

Y

Skip Logic Group

Do Next

Try another website

Call for assistance

Email for assistance

Subscribe to RSS/JUSTSTATS/GovDelivery for notification of updates

Other

D

D

What will you do next?

Text area, no char limit

Single

N

Skip Logic Group

OE_Do Next

Please tell us about your navigation experience.

I had no difficulty navigating this site

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Navigation

I was able to navigate to the general area, but could not find the specific content I needed

Site has too many links

Site has too few links

Links/labels are difficult to understand

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

B

Other

A

A

Please describe your experience navigating the site.

Text area, no char limit

Single

N

Skip Logic Group

OE_Navigation

B

Please tell us what links were broken or the errors received.

Text area, no char limit

Single

N

Skip Logic Group

OE_Nav Errors

What tools did you use today? Please select all that apply.

Data Analysis Tools

A

Checkbox, one-up vertical

Single

Y

Skip Logic Group

Tools

Key Statistics

A

Data Collections

A

Did not use any tools

Mutually Exclusive

A

Were these tools helpful?

Yes

B

Radio button, one-up vertical

Single

Y

Skip Logic Group

Tools_Useful

No

B

Partially

B

B

Please tell us your experience with the tools on the BJS website.

Text area, no char limit

Single

N

Skip Logic Group

Tools_OE

What form of data is the most useful to you?

PDF

Checkbox, two-up vertical

Multi

N

Skip Logic Group

Data Pref

.xlsx (Excel)

Csv

API

None of these

Mutually Exclusive

Other

A

A

Please tell us what form of data is useful to you.

Text area, no char limit

Single

N

Skip Logic Group

OE_Data Pref

Did you use the search feature today?

Yes

A,B,C

Radio button, one-up vertical

Single

Y

Skip Logic Group

Search

No

A

What specific search terms did you use to try to find the information/product?

Text area, no char limit

Single

N

Skip Logic Group

OE_Search Terms

B

Were the search results helpful?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Search results

No

C

Did you encounter any difficulty with the search feature?

Yes

D

Radio button, one-up vertical

Single

Y

Skip Logic Group

Difficulty with Search

No

D

What type of difficulty did you primarily encounter?

It returned no results.

Drop down, select one

Single

Y

Skip Logic Group

What Difficulties

It returned too many results.

It returned too few results.

Results links were broken.

Results were not relevant to my search terms or needs.

Results were too similar/redundant.

Search required too many attempts.

I was not sure what words to use in my search.

Search speed was too slow.

Search results were not organized well.

Other

E

E

Please describe the search difficulties you experienced.

Text area, no char limit

N

Skip Logic Group

OE_ Difficulties

Please select your age

13-15

Drop down, select one

Single

Y

Age

16-17

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 or older

Prefer not to answer

Please select your gender

Male

Radio button, one-up vertical

Single

Y

Gender

Female

Prefer not to answer

If you could improve one thing about this website, what would it be?

Text area, no char limit

Single

N

Improvements

Would you be interested in being contacted for our focus group? This would be for additional research only.

Yes

A

Radio button, one-up vertical

Single

Y

Skip Logic Group

Focus Group

No

A

Please provide your email address so we can contact you about the focus group

Text area, no char limit

Single

N

Skip Logic Group

OE_Focus Group Email