Form 980 2016 980 USPTO FPNG Questionnaire_6.21.16

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting USPTO's Fees Self-Service Portal. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 2: Model Qsts

Model Name		USPTO FPNG Feedback					Red & Strike-Through: Delete
Model ID		TBD					Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		6.21.16					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
					Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
				Satisfaction - Overall	What is your overall satisfaction with the USPTO Fees Self-Service Portal? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to the Fees Self-Service Portal?
				Satisfaction - Expectations	How well does the USPTO Fees Self-Service Portal meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
				Satisfaction - Ideal	How does the USPTO Fees Self-Service Portal compare to an ideal self-service portal? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend the Fees Self-Service Portal to someone else?

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Sheet 3: Current CQs

Model Name	USPTO FPNG Feedback					Red & Strike-Through: Delete
Model ID	TBD					Underlined & Italicized: Re-order
Partitioned	No					Pink: Addition
Date	6.21.16					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			Which of the following did you use?	Financial Manager	A	Y	Radio button, one-up vertical	Skip Logic Group*	Task
				Patent Maintenance Fees Storefront	E
				I used both	A,E
				None of the above
		A	Are you an Administrator for a stored payment method in Financial Manager?	Yes	B	Y	Radio button, one-up vertical	Skip Logic Group*	Admin in FM
				No
		B	Do you use Financial Manager to assign user permissions for your stored payment method(s)?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Assigned Permission
				No	C
		C	What is your primary reason for not assigning user permissions for your stored payment methods?	It takes too long to set up		Y	Radio button, one-up vertical	Skip Logic Group*	Reason No Permission
				I'm the only person that uses my payment method(s)
				I'm not comfortable giving others access to my stored payment method(s)
				I don't understand the user permission settings
				I have another reason	D
		D	Please tell us why you haven't assigned permissions for your stored payment methods:			N	Text field, <100 char	Skip Logic Group*	Other No Permission
		E	Do you use the shopping cart to pay for multiple items at once or save items for later payment?	Yes			Radio button, one-up vertical	Skip Logic Group*	Use Shopping Cart
				No	F
		F	What is your primary reason for not using the shopping cart to pay for multiple items at once or saving items for later payment?	I don't have the business need to pay for multiple items at once			Radio button, one-up vertical	Skip Logic Group*	Reason No Cart
				I don't have the business need to save anything for later payment
				I need itemized transactions to show up on my credit card statement
				I don't know how to use the shopping cart
				I have another reason	G
		G	Please tell us why haven't you used the shopping cart to pay for multiple items at once or save items for later payment:				Text field, <100 char	Skip Logic Group*	Other No Cart
	Accomplish		Were you able to accomplish what you came to do today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Task Accomplishment
				No	B
		A	Was this task easy to complete?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Easy to Complete
				No
	OE_Accomplish	B	What task were you unable to complete?			N	Text area, no char limit	Skip Logic Group*	Unsuccessful
			What resources did you attempt to use to answer your question(s)? (Select all that apply)	Fees Self-Service Portal Help		Y	Checkbox, one-up vertical	Skip Logic Group*	Resources
				USPTO Fee Payment Transition Resources (User Guide, Quick Start Guide, FAQs)
				Called or Emailed the Help Desk
				I used a different resource	A
				I did not use any resource(s)				Mutually Exclusive
		A	What other resource(s) did you use?			N	Text field, <100 char	Skip Logic Group*	Other Resources
	OE_Improve Experience		Please share with us any suggestions you have to improve Financial Manager or the Patent Maintenance Fees Storefront:			N	Text area, no char limit		Improvement