Form 984 2016 984CIA Careers Desktop_v4_7.11.16_resubmit

E-Government Website Customer Satisfaction Surveys

2016 984CIA Careers Desktop_v4_7.11.16_resubmit.xlsx

2016 984CIA Careers Desktop_v4_7.11.16_resubmit

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting CIA Careers. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!















































































































































































Sheet 2: Model Qsts

Model Name
CIA Careers Site V4



Red & Strike-Through: Delete
Model ID
TBD



Underlined & Italicized: Re-order
Partitioned
Yes - 2 MQ



Pink: Addition
Date
6.21.16



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to cia.gov/careers?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend cia.gov/careers to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Apply for Job
(1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Apply for Job How likely are you to use cia.gov/careers to apply for a specific job or student program?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Job Browsing (1=Poor, 10=Excellent, Don't Know)






Job Browsing - Sort Please rate the ability to sort job(s) by criteria that are important to you on this site.






Job Browsing - Narrow Please rate the ability to narrow choices to find the job(s) you are looking for on this site.






Job Browsing - Features Please rate how well the features on the site help you find the job(s) you need.







Job Descriptions (1=Poor, 10=Excellent, Don't Know)






Job Descriptions - Understandable Please rate how understandable job descriptions are on this site.






Job Descriptions - Detail Please rate the level of detail of job descriptions on this site.






Job Descriptions - Answers Please rate how well the job descriptions provide answers to your questions.




































































































































Sheet 3: Current CQs

Model Name CIA Careers Site V4



Red & Strike-Through: Delete
Model ID TBD



Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ



Pink: Addition
Date 6.21.16



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

Primary Reason - Federal Government or Informational Non-Profit
What is your primary reason for visiting cia.gov/careers today? Student programs B,C Y Radio button, one-up vertical Skip Logic Group* Primary Reason




Full-time job opportunities








I have another reason for visiting A

Anchor Answer Choice


A Please specify the other reason for your visit.

N Text field, <100 char Skip Logic Group* Primary Reason - Other


B What is your current education level? Less than a High School Senior
Y Radio button, one-up vertical Skip Logic Group* Current Grade




High School Senior








Undergraduate Freshman or Sophomore








Undergraduate Junior or Senior








Graduate School








None of the above


Anchor Answer Choice


C What student program(s) did you review today? (Select all that apply) Undergraduate co-op program
Y Checkbox, one-up vertical Skip Logic Group* Student Program




Undergraduate internship program








Undergraduate scholarship program








Graduate scholarship program








Graduate studies program








None of the above


Anchor Answer Choice



What type of job or student program information did you need today? (Select all that apply) Benefits
Y Checkbox, one-up vertical Skip Logic Group* Type of Information




Eligibility requirements








Description of jobs or student programs


Randomize




Application process








Deadline for applying








Location of jobs or student programs








Military transition








Life at CIA








I needed something else A

Anchor Answer Choice


A Please tell us what type of information you needed.

N Text field, <100 char Skip Logic Group* Type of Info-Other

Accomplish
Did you accomplish what you wanted to do today on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A




OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish



Did you use the Job Fit Tool - a tool designed to help you find potential careers with the CIA - during your visit today? Yes A Y Radio button, one-up vertical Skip Logic Group* JFT



No B






Don't remember/ don't know what it is






A Were you satisfied with the Job Fit Tool? Yes
Y Radio button, one-up vertical Skip Logic Group* JFT Satisfaction




No C





C Please tell us how we can improve the Job Fit Tool.

N Text field, <100 char Skip Logic Group* JFT-Improve


B What is your primary reason for not using the Job Fit Tool? I couldn't find it
Y Radio button, one-up vertical Skip Logic Group* JFT-DidNotUse




I did not need to use it during this visit








I had technical difficulties when I tried to use it








I have another reason B.1





B.1 Please specify why you did not use the Job Fit Tool.

N Text field, <100 char Skip Logic Group* JFT-DidNotUse



Did you watch the Application Process video today? Yes A Y Radio button, one-up vertical Skip Logic Group* Watch App Video




No






A Did this video help you understand the process of applying for a job with the CIA? Yes
Y Radio button, one-up vertical Skip Logic Group* Understand App Video




No B





B Please tell us how we can improve the Application Process video.

N Text field, <100 char Skip Logic Group* App Video Improvement



Did you apply for a job or student program today? Yes
Y Radio button, one-up vertical Skip Logic Group* Apply




No A





A What was your primary reason for not applying today? I am not eligible to work for the CIA
Y Radio button, one-up vertical Skip Logic Group* No Apply




I do not understand the application process


Randomize




I missed the deadline for a student program








I could not login or create an account to apply








I did not intend to apply today


Anchor Answer Choice




I am not able to relocate to Washington D.C.








I have another reason for not applying B

Anchor Answer Choice


B Please tell us why you did not apply today.

N Text field, <100 char Skip Logic Group* No Apply-Other



How did you hear about the job opportunities or student programs with the CIA? (Select all that apply) CIA.gov website

Radio button, one-up vertical Skip Logic Group* Hear About




Search engine results








CIA social network post, tweet, video, etc.








Recruiter from CIA








Online advertisement not on social media








Newspaper or magazine advertisement








Other career website (e.g., Indeed, USAJobs)








I heard about it from somewhere else A





A Please tell us how you heard about the opportunities with the CIA.

N Text field, <100 char Skip Logic Group* Hear About - Other

Visit Frequency
How often do you visit this site? This is my first visit
Y Drop down, select one
Visit Frequency




Once every 6 months or less often








Once every few months








Monthly








Weekly








Daily or more often





Demographics: Gender
What is your gender? Male
Y Drop down, select one
Demographics: Gender




Female








Prefer not to respond





Demographics: Age
Which category includes your age? Under 18
Y Drop down, select one
Demographics: Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond







What is your ethnicity? Hispanic or Latino
Y Radio button, one-up vertical
Ethnicity




Not Hispanic or Latino








Prefer not to answer







What is your race?
American Indian or Alaska Native
Y Checkbox, one-up vertical
Race




Asian








Black or African American








Native Hawaiian or Other Pacific Islander








White








Prefer not to answer





OE_Improve Experience
What else would you like to share with us to help improve your online experience with cia.gov/careers?

N Text area, no char limit
Improve
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File Modified0000-00-00
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