Form 992 2016 992DoD DANTES Desktop 9-20-2016

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Overview

How to read this file
Survey Invitation
Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: How to read this file

Survey Invitation
This is the standard survey invitation. Default text is included. If you would like to modify this text please check with your analyst/client manager.
Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research
Making Changes
Simply make the change that you desire and highlight that change with a different color text. Red works well because it stands out. If the change is "complicated" a brief explanation about what you would like to accomplish will help us understand your request and figure out the best way to implement. -Or- Just give us a call; talking through changes over the phone makes it quick and easy.

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Sheet 2: Survey Invitation

	This is the standard survey invitation.
	Default text is included. If you would like to modify this text please check with your analyst/client manager.
	Survey Invitation Text
	Desktop
		We'd welcome your feedback!
		Thank you for visiting our website. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.
		The survey is designed to measure your entire experience, please look for it at the conclusion of your visit.
		This survey is conducted by an independent company ForeSee, on behalf of the site you are visiting.
		(Button text) No, thanks Yes, I'll give feedback
	Example Desktop

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Sheet 3: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text
		Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
		Thank You Text
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
		Example Desktop

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Sheet 4: Model Questions

Model Name		DoD DANTES Desktop					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		9/20/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to the DANTES site in the future?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend the DANTES site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Watch Video (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.					Watch Video	How likely are you to watch a video on this site in the next 30 days?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Follow on Social Media (1=Very Unlikely, 10=Very Likely)
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.					Follow on Social Media	How likely are you to follow DANTES on social media such as Facebook or Twitter?
		Navigation (1=Poor, 10=Excellent, Don't Know)						Call (1=Very Unlikely, 10=Very Likely)
7	Navigation - Organized	Please rate how well this site is organized.					Call	How likely are you to call DANTES regarding the information you looked for online today?
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 5: Custom Questions

DoD DANTES Desktop				Red & Strike-Through: Delete
(MID)				Underlined & Italicized: Re-order
Yes - 2MQ				Pink: Addition
9/20/2016				Blue: Reword
Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	What is your primary reason for visiting the site today?	To find information regarding this organization		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
		To find information regarding Examinations
		To find Educational Institutions				Randomize
		Information about Troops to Teachers
		To find student resources
		To do research
		To find contact information
		To download a document
		To watch a video
		For news and events
		To find specific policies and regulations
		DANTES Information Bulletin
		Contact DANTES support
		Contact a counselor
		Other (Please specify.)	A			Anchor Answer Choice
A	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
	Did you accomplish what you wanted to do today on this site?	Yes	B	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
		No	A
A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
B	Was the information easy to find?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
		No	B1
B1	Why was this information difficult to find?			N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
	How were you referred to the site today?	An email from DANTES		Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
		DANTES social network post, tweet, video, etc.
		Non - DANTES social network post, tweet, video, etc.
		Internet blogs or discussion forums				Randomize
		Search engine results
		Recommendation from someone I know
		TV or radio advertising
		Newspaper or magazine advertising
		Internet advertising
		Advertising on social networks (Facebook, Twitter)
		Other (Please specify.)	A			Anchor Answer Choice
		I was not referred to the site by anything specific				Anchor Answer Choice
A	Please specify how else you were referred to the site.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
	What is your primary role in visiting the site today?	Civilian		Y	Radio button, one-up vertical		Role
		Active duty
		Reserve
		Retired
		Guard
		Other
	How often do you visit this site?	This is my first visit		Y	Radio button, one-up vertical		Visit Frequency
		Once every 6 months or less often
		Once every few months
		Monthly
		Weekly
		Daily or more often
	How did you look for information or navigate the site today? (Please select all that apply.)	Top navigation bar		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Method
		Right navigation links
		Search feature
		Clicked on links on the page
		Page bookmark or favorite link
		Site map
		Google or other search engine
		Other (Please specify.)	A
A	Please tell us how else you looked for information.			N	Text field, <100 char	Skip Logic Group*	Navigation Method - Other
	How would you describe your browsing experience on the site today? (Please select all that apply.)	Links often did not take me where I expected	N	Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Experience
		I had difficulty finding relevant information
		Links and labels were difficult to understand	N
		There were too many links or navigation options to choose from				Randomize
		I had technical difficulties (error messages, broken links, etc.)	N
		I could not navigate back to previous information
		I had a different navigation difficulty:	N			Anchor Answer Choice
		I had no difficulty navigating the site				Mutually Exclusive
N	Describe the issue(s) you experienced while navigating this site. Please be as specific as possible.			N	Text area, no char limit	Skip Logic Group*	Navigation Issues OE
	Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.)	Information was not up to date		Y	Checkbox, one-up vertical	Skip Logic Group*	Information Issues
		Information did not answer my questions	B
		Information was not presented in a concise format
		Wording was not clear
		Text was difficult to read
		Other (Please specify.)	A
		No issues reviewing information occurred				Mutually Exclusive
A	Please specify the other issue you experienced reviewing information.			N	Text area, no char limit	Skip Logic Group*	Other Information Issues
B	What information were you looking for that you could not find?			N	Text area, no char limit	Skip Logic Group*	Information Looking For
	What else would you like to share with us to help improve your online experience with the DANTES website?			N	Text area, no char limit		Improve
	What is your gender?	Male		Y	Drop down, select one		Demographics: Gender
		Female
		Prefer not to respond
	Which category includes your household income?	Under $25,000		Y	Drop down, select one		Demographics: Income
		$25,000 - $49,999
		$50,000 - $74,999
		$75,000 - $99,999
		$100,000 - $124,999
		$125,000 - $149,999
		$150,000 or more
		Prefer not to respond
	Which category includes your age?	Under 18		Y	Drop down, select one		Demographics: Age
		18 - 24
		25 - 34
		35 - 44
		45 - 54
		55 - 64
		65 or older
		Prefer not to respond
	What is your highest level of education completed?	Some high school or less		Y	Drop down, select one		Education
		High school graduate or GED
		Some college credit, no degree
		Associate degree (e.g., AA, AS)
		Bachelor's degree (e.g., BA, AB, BS)
		Master's degree (e.g., MA, MS, MEng, MEd, MSW, MBA)
		Professional degree (e.g., MD, DDS, DVM, LLB, JD)
		Doctorate degree (e.g., PhD, EdD)
		Prefer not to answer
	What is your ethnicity?	Hispanic or Latino		Y	Drop down, select one		Ethnicity
		Not Hispanic or Latino
		Prefer not to answer
	What is your race?	American Indian or Alaska Native		N	Checkbox, one-up vertical		Race
		Asian
		Black or African American
		Native Hawaiian or Other Pacific Islander
		White
		Prefer not to answer
	What is your marital status?	Single, never married		Y	Drop down, select one		Marital Status
		Married or domestic partnership
		Widowed
		Divorced
		Separated
		Prefer not to answer