Form 993 2016 993IRS Mobile 10-4-16

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Overview

Welcome and Thank You Text
Model Qsts
CUSTOM Qsts

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting IRS.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name: IRS Mobile					Red & Strike-Through: Delete
Model ID:					Underlined & Italicized: Re-order
Partitioned: Yes 2MQ					Pink: Addition
Date: 10/04/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of IRS.gov.	16	Satisfaction - Overall	What is your overall satisfaction with IRS.gov? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to IRS.gov?
2	Look and Feel - Balance	Please rate the balance of graphics and text on IRS.gov.	17	Satisfaction - Expectations	How well does IRS.gov meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on IRS.gov.	18	Satisfaction - Ideal	How does IRS.gov compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend IRS.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)
4	Site Performance - Loading	Please rate how quickly pages load on IRS.gov.
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on IRS.gov.
6	Site Performance - Completeness	Please rate how completely the page content loads on IRS.gov.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well IRS.gov is organized.
8	Navigation - Options	Please rate the options available for navigating IRS.gov.
9	Navigation - Layout	Please rate how well IRS.gov layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on IRS.gov.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on IRS.gov.
12	Information Browsing - Features	Please rate how well the features on IRS.gov help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on IRS.gov.
14	Site Information - Understandable	Please rate how understandable IRS.gov’s information is.
15	Site Information - Answers	Please rate how well IRS.gov’s information provides answers to your questions.

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Sheet 3: CUSTOM Qsts

CUSTOM QUESTIONS			red & strike-through: DELETE
IRS Mobile			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date: 10/04/2016			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
IRS Mobile CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Required Y/N	Special instructions	CQ Label
		How frequently do you visit IRS.gov?	This is my first time		Radio button, one-up vertical	Y		Frequency
			Daily
			About once a week
			About once a month
			About every 6 months
			About once a year or less often
		Which best describes you for your visit to IRS.gov today?	An individual taxpayer		Radio button, one-up vertical	Y	Skip logic	Role
			A business (corporation, partnership, small business, etc.)
			A charity or non-profit organization (tax exempt entity, government entity, etc.)
			A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.)
			Other	A
	A	Please specify what best describes you:			Text field, <100 char	N	Skip logic	Other role
		Why did you visit IRS.gov today?	Amended tax return status or amend my previously filed return	B	Radio button, one-up vertical	Y	Skip logic	Reason
			EIN (Employer Identification Number)	D
			Tools for tax professionals (e.g., e-services)	D
			Filing a return	D			Randomize
			Free File information	B
			Credits and deductions information	B
			General tax information	B
			Penalties	B
			Received a notice/letter from IRS	B
			News and events	B
			Affordable Care Act information	B
			Payments	D
			PTIN (Preparer Tax Identification Number)	D
			Refund status	B
			Tax forms, publications, or instructions	B
			Tax transcript	D
			Other	A			Anchor answer choice
	A	Please specify other reason for visiting:			Text area, no char limit	N	Skip logic	Other reason
	B	Did you find the information you were looking for today?	Yes		Radio button, one-up vertical	Y	Skip logic	Tax Info Found info
			No	C
	C	Please describe any difficulties that prevented you from finding what you needed.			Text area, no char limit	N	Skip logic	Tax Info Difficulties
	D	To what extent were you able to complete the task(s)?	I was able to complete all my task(s)		Radio button, one-up vertical	Y	Skip logic	Task accomplishment
			I was able to complete most of my task(s)
			I was able to complete some of my task(s)	E
			I was unable to complete any of my task(s)	E
	E	What prevented you from accomplishing your task?			Text area, no char limit	N	Skip logic	Prevented task
		What could we do to make our website better?			Text area, no char limit	N		Improvement
		Which of the following devices would you consider using to visit IRS.gov? (Select all that apply)	Desktop or Laptop Computer		Checkbox, one-up vertical	Y		Access preference
			Mobile phone
			Tablet
			No preference