Form 995 2016 995 DOJ OVC Email Newsletter DRAFT_mca comments FS

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Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: How to read this file

Survey Invitation
This is the standard survey invitation. Default text is included. If you would like to modify this text please check with your analyst/client manager.
Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research
Making Changes
Simply make the change that you desire and highlight that change with a different color text. Red works well because it stands out. If the change is "complicated" a brief explanation about what you would like to accomplish will help us understand your request and figure out the best way to implement. -Or- Just give us a call; talking through changes over the phone makes it quick and easy.

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Sheet 2: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text
		Thank you for signing up for reading our email. Please take a few minutes to share your opinions about our informational email. Your opinions are essential in helping us provide the best experience and information possible.
		Thank You Text
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
		Example Email Survey

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Sheet 3: Model Questions

Model Name		DOJ OVC Email Newsletter					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		10/12/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Share Information (1=Very Unlikely, 10=Very Likely)	Changed from Recommend
1	Look and Feel - Appeal	Please rate the visual appeal of this newsletter.	7	Satisfaction - Overall	What is your overall satisfaction with this newsletter? (1=Very Dissatisfied, 10=Very Satisfied)	10	Share Information	How likely are you to share the Office for Victims of Crime (OVC) informational email or NewsFromOVC with someone else??
2	Look and Feel - Balance	Please rate the balance of graphics and text in this newsletter.	8	Satisfaction - Expectations	How well does this newsletter meet your expectations? (1=Falls Short, 10=Exceeds)			Forward Content (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the page in this newsletter.	9	Satisfaction - Ideal	How does this newsletter compare to an ideal newsletter? (1=Not Very Close, 10=Very Close)	12	Forward Content	How likely are you to forward this content?
		Email Content (1=Poor, 10=Excellent, Don't Know)						Primary Online Resource (1=Very Unlikely, 10=Very Likely)
4	Email Content - Relevance	Please rate the relevance to your interests of the content in this newsletter.				13	Primary Online Resource	How likely are you to use ovc.gov as your primary online resource regarding information for crime victims?
5	Email Content - Depth	Please rate the depth of information shared in the articles that you read on this newsletter.
6	Email Content - Understandable	Please rate how understandable the content is in this newsletter.

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Sheet 4: Custom Questions

Model Name		DOJ OVC Email Newsletter				Red & Strike-Through: Delete
Model ID		(MID)		OMB Approval REQUIRED		Underlined & Italicized: Re-order
Partitioned		No				Pink: Addition
Date		10/12/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label	NOTES
			Thinking of the OVC newsletter(s) you receive, please rate: The clarity of the information provided.	1=Not at all clear	C	Y	Radio button, scale, has don't know	Skip Logic Group*	Rate_Info Clarity
				2	C
				3	C
				4	C
				5	C
				6
				7
				8
				9
				Very clear=10
				Don't Know
		C	What would help improve the clarity of the information provided?			N	Text area, no char limit	Skip Logic Group*	Improve Clarity OE
			The helpfulness of the information provided.	1=Not at all helpful	C	Y	Radio button, scale, has don't know	Skip Logic Group*	Rate_Info Helpful
				2	C
				3	C
				4	C
				5	C
				6
				7
				8
				9	D
				Very helpful=10	D
				Don't Know
		C	What information would you find to be more helpful in these newsletters?			N	Text area, no char limit	Skip Logic Group*	Improve Helpfulness OE
		D	What did you find most helpful about the information in this newsletter?			N	Text area, no char limit	Skip Logic Group*	Most Helpful OE
			What type of content do you prefer to see in this newsletter? (Please pick your top three)	News and Information from OVC		Y	Checkbox, one-up vertical	Skip Logic Group*	Content Type	Changed verbiage
				Resource and funding information
				Tips for crime victims about what OVC can help with			Limit to 3
				Products available from OVC
				Information about what OVC publications/videos would meet my needs
				More links to publications or videos
				Details about training/events
				Offerings in languages other than English
				Other	A
		A	What other content would you prefer to see in this newsletter?			N	Text area, no char limit	Skip Logic Group*	Content Type Other
			Considering the product, publication, video or information you accessed through this email, did you find it to be presented in a format that was easy to use?	Yes						NEW - text change as recommended by ForeSee Research
				No	A
				Not sure
		A	What would have made it easier for you to access/use?			N	Text area, no char limit	Skip Logic Group*		NEW
			Please rate the length of the OVC email newsletter you received.	Too long			Drop down, select one		Rate - Email Length	NEW
				Just about right
				Too short
				Don't know
			Have you ever shared content you've received in an OVC newsletter with someone else? (Including this one.)	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Content Shared
				No
		A	What have you shared?			N	Text area, no char limit	Skip Logic Group*	Content Shared Specifics OE
					`
	OE_Improve Experience		What else would you like to share with us to help improve this newsletter?			N	Text area, no char limit		Improvement
			How frequently would you prefer to receive this newsletter?	Daily		Y	Drop down, select one		Newsletter Frequency
				Weekly
				Monthly
				Every other Month
				Quarterly
				Annually or less often
	Role: Healthcare		Which of the following best describes you in relation to your subscription to the DOJ OVC Newsletter?	Victim of crime		Y	Drop down, select one	Skip Logic Group*	Role
				Friend or family member of crime victim
				Victim services provider/professional	B					New B skip
				Law enforcement officer or official	B
				Attorney/Legal Services professional	B
				Corrections/Probation/Parole officer or official	B
				Educator or academic administration
				Student
				Medical/Nursing/Health service professional	B
				Mental health professional	B
				Social worker/counselor	B
				General public
				Other	A
		A	How else you would describe yourself?			N	Text area, no char limit	Skip Logic Group*	Role Other
		B	Was the product, publication, video or information you accessed useful to your work serving victims of crime?	Yes			Radio button, one-up vertical	Skip Logic Group*	Content Useful	NEW
				No
				Not sure
	Demographics: Gender		What is your gender?	Male		Y	Drop down, select one		Demographics: Gender
				Female
				Prefer not to respond
	Demographics: Income		Which category includes your household income?	Under $25,000		Y	Drop down, select one		Demographics: Income
				$25,000 - $49,999
				$50,000 - $74,999
				$75,000 - $99,999
				$100,000 - $124,999
				$125,000 - $149,999
				$150,000 or more
				Prefer not to respond
	Demographics: Age		Which category includes your age?	Under 18		Y	Drop down, select one		Demographics: Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to respond