Form 1011 2017 1011 SEC.gov Mobile Questionnaire-SEC FINAL

E-Government Website Customer Satisfaction Surveys

2017 1011 SEC.gov Mobile Questionnaire-SEC FINAL.xlsx

2017 1011 SEC.gov Mobile Questionnaire-SEC FINAL

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.


Default text is included and you may modify this text as needed.








Welcome and Thank You Text









Welcome Text - Tablet / Phone







Thank you for visiting SEC.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.
Can we email or text you later, a brief customer satisfaction survey to share your opinions, so we can improve your mobile experience?





































Thank You Text - Tablet / Phone







Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Mobile
























































































































































Sheet 2: Model Questions

Model Name
SEC.gov Mobile 2017



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date
10/25/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to SEC.gov in the future?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend
(1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend SEC.gov to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use SEC.gov as your primary resource for obtaining information from this agency?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




Trust (1=Not at all Trustworthy, 10=Very Trustworthy)
6 Site Performance - Completeness Please rate how completely the page content loads on this site.


22 Trust - Level Please rate your level of trust in SEC.


Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.






Sheet 3: Custom Questions

Model Name
SEC.gov Mobile 2017


Red & Strike-Through: Delete



Model ID
0


Underlined & Italicized: Re-order


Partitioned
Yes - 2MQ


Pink: Addition


Date
12/16/2016


Blue: Reword














QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label Comments



What is your primary reason for visiting the site today? Search EDGAR for company filings or other documents
Y Drop down, select one Skip Logic Group* Primary Reason




Research current regulations/rulings or SEC staff interpretations









Review recent news, press releases, speeches









Review or comment on proposed rules









Learn about enforcement or litigation activity


Randomize





File or find required forms









Learn about investing in general, including specific terms or topics









Submit a tip, complaint or referral about a possible securities law violation









Learn about the SEC in general or specific SEC Divisions or Offices









Watch an SEC webcast









Learn about careers/employment at the SEC









International regulatory policy/enforcement or training assistance









Other (Please specify.) A






A Please specify the other reason for your visit.

N Text field, <100 char Skip Logic Group* Primary Reason - Other

Accomplish
Did you accomplish what you wanted to do today on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A,B





OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish


B What will you do next? Try again later
Y Radio button, one-up vertical Skip Logic Group* Do Next




Contact SEC by telephone









Contact SEC via email









Use the Online Feedback form









Contact SEC through regular mail









Try another website or other resource









Nothing, although I did not find what I was looking for









Other








How did you look for information or navigate the site today? (Please select all that apply.) Top navigation bar
Y Radio button, one-up vertical Skip Logic Group* Features Used




Search feature B

Randomize





Clicked on links on the page (Spotlight, Latest News, Edgar button, etc.)









Page bookmark or favorite link









Site map









Used the Fast Answers page









Google or other search engine









I did not use any features/tools on the site today


Mutually Exclusive





I used a feature/tool not listed


Anchor Answer Choice



B Did you use any of these search features while on the site today? I used the EDGAR Company Filings search feature, but not other search features B1 Y Radio button, one-up vertical Skip Logic Group* Search Usage




I used search on the SEC website, but not the EDGAR Company filings search B1








I used both EDGAR and another SEC site search option









I used search feature(s) while on the site, but I'm not sure of which type. B1








No, I did not use any search tool features on the site







B1 Please tell us about your experience with the site's search features today. (Please select all that apply) Results were not relevant/not what I wanted
Y Checkbox, one-up vertical Randomize Search Experience




Too many results/I needed to refine my search









Not enough results


Skip Logic Group*





Returned NO results









Received error message(s)









Search speed was too slow









I experienced a different search issue


Anchor Answer Choice





I had no difficulty with search / results were helpful


Mutually Exclusive




How would you describe your browsing experience on the site today? (Please select all that apply.) Links often did not take me where I expected
Y Checkbox, one-up vertical
Navigation Experience




I had difficulty finding relevant information









Links and labels were difficult to understand









There were too many links or navigation options to choose from


Randomize





I had technical difficulties (error messages, broken links, etc.)









I could not navigate back to previous information









I had a different navigation difficulty


Anchor Answer Choice





I had no difficulty navigating the site


Mutually Exclusive


Acquisition Source
How were you referred to the site today? Familiarity with the SEC or the website
Y Radio button, one-up vertical
Acquisition Source




Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine mention


Randomize





Link from another government website









Bookmark to SEC.gov or specific page









Email(s) from the SEC









SEC posting on Twitter









SEC posting on Facebook









Internet blogs or discussion forums









Message directly from the SEC on a social network









Message or recommendation from a friend on a social network









YouTube video









Other


Anchor Answer Choice





I was not referred to the site by anything specific


Anchor Answer Choice


Role
What is your primary role in visiting the site today? Financial Analyst
Y Radio button, one-up vertical Skip Logic Group* Role




Lawyer









Paralegal









Accountant









Private Investor









Institutional Investor









Regulated Entity or Associated Person









Researcher / Academia









General Public









Issuer









Filing Agent









SEC Employee









Student









Other Securities Regulator









Media









Federal Employee (non-SEC)









Consultant









Other (Please specify.) A






A Please briefly describe your role.

N Text field, <100 char Skip Logic Group* Role - Other

Visit Frequency
How often do you visit this site? This is my first visit
Y Radio button, one-up vertical
Visit Frequency




Once every 6 months or less often









Once every few months









Monthly









Weekly









Daily or more often






OE_Improve Experience
What else would you like to share with us to help improve your online experience with SEC.gov?

N Text area, no char limit
Improve
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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