Form 1022 2017 1022 FBI Mobile Questionnaire

E-Government Website Customer Satisfaction Surveys

2017 1022 FBI Mobile Questionnaire.xlsx

2017 1022 FBI Mobile Questionnaire

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Foreign Language Translation
Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Foreign Language Translation

Measure Name FBI Mobile
(Remove this tab for non-international surveys)

Custom Qualifier Page Yes


Custom Invitation Text



Custom Tracker Text









MID Language Target Country Target Audience Website URL Notes

































































































































































Sheet 2: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting FBI.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!





































Sheet 3: Model Qsts

Model Name
FBI Mobile



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes/2MQ



Pink: Addition
Date
4/13/2017



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Brand Confidence (1=Not At All Confident, 10=Very Confident)
1 Look and Feel - Appeal Please rate the visual appeal of this mobile site. 16 Satisfaction - Overall What is your overall satisfaction with this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Brand Confidence Please rate your level of confidence in the FBI.
2 Look and Feel - Balance Please rate the balance of graphics and text on this mobile site. 17 Satisfaction - Expectations How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)


Likelihood to Contact (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this mobile site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal mobile website?
(1=Not Very Close, 10=Very Close)
20 Likelihood to Contact How likely are you to call or email the FBI regarding the information you were looking for online today?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Return
(1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this mobile site.


21 Return How likely are you to return to FBI.gov using your mobile device?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this mobile site.





6 Site Performance - Completeness Please rate how completely the page content loads on this mobile site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this mobile site is organized.





8 Navigation - Options Please rate the options available for navigating this mobile site.





9 Navigation - Layout Please rate how well the mobile site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this mobile site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this mobile site.





12 Information Browsing - Features Please rate how well the features on the mobile site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information on this mobile site.





14 Site Information - Understandable Please rate how understandable information is on this mobile site.





15 Site Information - Answers Please rate how well the information provides answers to your questions.




































































































































Sheet 4: Current CQs

Model Name FBI Mobile



Red & Strike-Through: Delete
Model ID




Underlined & Italicized: Re-order
Partitioned Yes/2MQ



Pink: Addition
Date 4/13/2017



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label



How confident are you that your future interactions with the FBI will meet your needs? 1=Not At All Confident
Y Radio button, scale, has don't know
Confidence in FBI




2








3








4








5








6








7








8








9








Very Confident=10








Don't Know







What is your overall impression of the FBI? 1=Not At All Favorable
Y Radio button, scale, has don't know
Impression of FBI




2








3








4








5








6








7








8








9








Very Favorable=10








Don't Know







How frequently do you visit the FBI.gov site on a mobile device? This is my first visit
Y Radio button, one-up vertical
Visit Frequency




Every few months or less often








Monthly








Weekly








Several times a week








Daily/more than once a day







Which of the following best describes your role in visiting the site today? News Media (journalist, reporter, etc.)
Y Radio button, one-up vertical
Role



Law Enforcement Official








Business Community








Government Employee








General Public/Citizen








Student








Crime Victim







What information were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Y Radio button, one-up vertical Skip Logic Group Looking For



Criminal history summary checks (Background checks)








Career or job opportunities








Contact information








Report a crime/fraud D







Crime/fraud prevention








Crime statistics








FBI news








General information on the FBI








Information on investigative programs








Sex offender registry








Terrorism information








Other, please specify: B







Nothing specific, just browsing






B What other information were you looking for?

N Text field, <100 char Skip Logic Group OE_Looking For


D Did you submit a tip electronically on the website? Yes
Y Radio button, one-up vertical Skip Logic Group Submit Tip




No E





E Why did you not submit a tip electronically?

N Text area, no char limit Skip Logic Group OE_Why No Tip



Did you find what you were looking for on the FBI site today? Yes
Y Radio button, one-up vertical Skip Logic Group Ability to Find




No A





A Please describe what you were unable to find on the FBI site today.

N Text area, no char limit Skip Logic Group OE_Unable to Find



How did you look for information on/navigate the site today? (Please select all that apply.) Search feature
Y Checkbox, one-up vertical Skip Logic Group Nav Method




Main menu








News and Features in the center of the page








Site map at the bottom of the page








I arrived at my content directly from an external link B







Other, please specify: A





A Please specify the other way you looked for information.

N Text area, no char limit Skip Logic Group Other Nav Method


B Please specify which external site brought you to your content on FBI.gov.

N Text area, no char limit Skip Logic Group Ext Site Link



Which of the following sources primarily drove you to visit the site today? News story
Y Radio button, one-up vertical Randomize Acquisition Source




FBI Social Media (Facebook, Twitter, etc.)


Skip Logic Group




Ad on another website or social media








Email from the FBI








Research for school/academic project








Interest in FBI in general








Interest in Most Wanted Information








Other, please specify: A

Anchor Answer Choice


A What influenced you to visit FBI.gov today?

N Text area, no char limit Skip Logic Group OE_Influenced Visit



In general, which of the following social media sites do you use? (Please select all that apply.) Facebook
Y Checkbox, one-up vertical
Social Network




Twitter








LinkedIn








Google+








Instagram








Flickr








YouTube








RSS Feed








SoundCloud








Tumblr








Periscope








Snapchat








Other








I don't use social networking sites


Mutually Exclusive



Which of the following social networking resources do you use to stay connected with the FBI? (Please select all that apply.) FBI Facebook page
Y Checkbox, one-up vertical
FBI Social




FBI Flickr page








FBI Twitter feed








FBI YouTube Channel








Other








I don't use social networking sites


Mutually Exclusive




I do not currently connect with the FBI via social networking sites


Mutually Exclusive



What can we do to improve FBI.gov?

N Text area, no char limit
One Improvement



What is your age? 17 or under
Y Drop down, select one
Age




18-24








25-34








35-44








45-54








55-64








65 or over








I prefer not to respond




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