Form 1022 2017 1022 FBI Mobile Questionnaire

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Overview

Foreign Language Translation
Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Foreign Language Translation

Measure Name	FBI Mobile		(Remove this tab for non-international surveys)
Custom Qualifier Page	Yes
Custom Invitation Text
Custom Tracker Text
MID	Language	Target Country	Target Audience	Website URL	Notes

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Sheet 2: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting FBI.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 3: Model Qsts

Model Name		FBI Mobile					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes/2MQ					Pink: Addition
Date		4/13/2017					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Look and Feel - Appeal	Please rate the visual appeal of this mobile site.	16	Satisfaction - Overall	What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Brand Confidence	Please rate your level of confidence in the FBI.
2	Look and Feel - Balance	Please rate the balance of graphics and text on this mobile site.	17	Satisfaction - Expectations	How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds)			Likelihood to Contact (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this mobile site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal mobile website? (1=Not Very Close, 10=Very Close)	20	Likelihood to Contact	How likely are you to call or email the FBI regarding the information you were looking for online today?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this mobile site.				21	Return	How likely are you to return to FBI.gov using your mobile device?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this mobile site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this mobile site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this mobile site is organized.
8	Navigation - Options	Please rate the options available for navigating this mobile site.
9	Navigation - Layout	Please rate how well the mobile site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this mobile site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this mobile site.
12	Information Browsing - Features	Please rate how well the features on the mobile site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information on this mobile site.
14	Site Information - Understandable	Please rate how understandable information is on this mobile site.
15	Site Information - Answers	Please rate how well the information provides answers to your questions.

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Sheet 4: Current CQs

Model Name	FBI Mobile					Red & Strike-Through: Delete
Model ID						Underlined & Italicized: Re-order
Partitioned	Yes/2MQ					Pink: Addition
Date	4/13/2017					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			How confident are you that your future interactions with the FBI will meet your needs?	1=Not At All Confident		Y	Radio button, scale, has don't know		Confidence in FBI
				2
				3
				4
				5
				6
				7
				8
				9
				Very Confident=10
				Don't Know
			What is your overall impression of the FBI?	1=Not At All Favorable		Y	Radio button, scale, has don't know		Impression of FBI
				2
				3
				4
				5
				6
				7
				8
				9
				Very Favorable=10
				Don't Know
			How frequently do you visit the FBI.gov site on a mobile device?	This is my first visit		Y	Radio button, one-up vertical		Visit Frequency
				Every few months or less often
				Monthly
				Weekly
				Several times a week
				Daily/more than once a day
			Which of the following best describes your role in visiting the site today?	News Media (journalist, reporter, etc.)		Y	Radio button, one-up vertical		Role
				Law Enforcement Official
				Business Community
				Government Employee
				General Public/Citizen
				Student
				Crime Victim
			What information were you primarily looking for on the FBI site today?	Wanted fugitives or missing persons		Y	Radio button, one-up vertical	Skip Logic Group	Looking For
				Criminal history summary checks (Background checks)
				Career or job opportunities
				Contact information
				Report a crime/fraud	D
				Crime/fraud prevention
				Crime statistics
				FBI news
				General information on the FBI
				Information on investigative programs
				Sex offender registry
				Terrorism information
				Other, please specify:	B
				Nothing specific, just browsing
		B	What other information were you looking for?			N	Text field, <100 char	Skip Logic Group	OE_Looking For
		D	Did you submit a tip electronically on the website?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Submit Tip
				No	E
		E	Why did you not submit a tip electronically?			N	Text area, no char limit	Skip Logic Group	OE_Why No Tip
			Did you find what you were looking for on the FBI site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Ability to Find
				No	A
		A	Please describe what you were unable to find on the FBI site today.			N	Text area, no char limit	Skip Logic Group	OE_Unable to Find
			How did you look for information on/navigate the site today? (Please select all that apply.)	Search feature		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Method
				Main menu
				News and Features in the center of the page
				Site map at the bottom of the page
				I arrived at my content directly from an external link	B
				Other, please specify:	A
		A	Please specify the other way you looked for information.			N	Text area, no char limit	Skip Logic Group	Other Nav Method
		B	Please specify which external site brought you to your content on FBI.gov.			N	Text area, no char limit	Skip Logic Group	Ext Site Link
			Which of the following sources primarily drove you to visit the site today?	News story		Y	Radio button, one-up vertical	Randomize	Acquisition Source
				FBI Social Media (Facebook, Twitter, etc.)				Skip Logic Group
				Ad on another website or social media
				Email from the FBI
				Research for school/academic project
				Interest in FBI in general
				Interest in Most Wanted Information
				Other, please specify:	A			Anchor Answer Choice
		A	What influenced you to visit FBI.gov today?			N	Text area, no char limit	Skip Logic Group	OE_Influenced Visit
			In general, which of the following social media sites do you use? (Please select all that apply.)	Facebook		Y	Checkbox, one-up vertical		Social Network
				Twitter
				LinkedIn
				Google+
				Instagram
				Flickr
				YouTube
				RSS Feed
				SoundCloud
				Tumblr
				Periscope
				Snapchat
				Other
				I don't use social networking sites				Mutually Exclusive
			Which of the following social networking resources do you use to stay connected with the FBI? (Please select all that apply.)	FBI Facebook page		Y	Checkbox, one-up vertical		FBI Social
				FBI Flickr page
				FBI Twitter feed
				FBI YouTube Channel
				Other
				I don't use social networking sites				Mutually Exclusive
				I do not currently connect with the FBI via social networking sites				Mutually Exclusive
			What can we do to improve FBI.gov?			N	Text area, no char limit		One Improvement
			What is your age?	17 or under		Y	Drop down, select one		Age
				18-24
				25-34
				35-44
				45-54
				55-64
				65 or over
				I prefer not to respond