Form 1033 2017 1033 Q_NSF_Web_Browse_20170109

E-Government Website Customer Satisfaction Surveys

2017 1033 Q_NSF_Web_Browse_20170109.xlsx

2017 1033 Q_NSF_Web_Browse_20170109

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
V2 Current Model Qsts
Current CQs
CQs (1-24-17)
V2 CQs (6-6-16)
V2 CQs (5-13-16)
V2 CQs (4-19-16)
V2 CQs (10-15-15)
V2 CQs (8-21-15)
V2 CQs (6-5-15)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text





Thank you for visiting the Research.gov site. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the National Science Foundation. Please take a minute or two to give us your opinions. The feedback you provide will help us enhance our site and serve you better in the future. All results are strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for your time in completing this survey. Your input is very valuable to us and we will take it into consideration.










































































































Sheet 2: V2 Current Model Qsts

Model Instance Name:





Research.gov Satisfaction Survey V2





MID: g85V1RQk0AwlxRNRdkw5pA4C





Date:
Fill In Date


Research.gov Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION









Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction (1=Poor, 10=Excellent)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 17 Satisfaction - Overall What is your overall satisfaction with this site?
2 Content - Quality Please rate the quality of information on this site. 18 Satisfaction - Expectations How well does this site meet your expectations?
3 Content - Freshness Please rate the freshness of content on this site. 19 Satisfaction - Ideal How does this site compare to your idea of an ideal website?


Functionality (1=Poor, 10=Excellent, Don't Know)



4 Functionality - Usefulness Please rate the usefulness of the services provided on this site.



5 Functionality - Convenient Please rate the convenient placement of the services on this site.



6 Functionality - Variety Please rate the variety of services on this site.





Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Look and Feel - Appeal Please rate the visual appeal of this site.



8 Look and Feel - Balance Please rate the balance of graphics and text on this site.



9 Look and Feel - Readability Please rate the readability of the pages on this site.





Navigation (1=Poor, 10=Excellent, Don't Know)



10 Navigation - Organized Please rate how well the site is organized.



11 Navigation - Options Please rate the options available for navigating this site.



12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.



13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.





Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Site Performance - Loading Please rate how quickly pages load on this site.



15 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.



16 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.





Sheet 3: Current CQs

Model Instance Name:


red & strike-through: DELETE





Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C

pink: ADDITION





Date:

blue + -->: REWORDING
















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
UX team notes
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Sponsored Projects Office (SPO)









Authorized Organizational Representative (AOR)









Research Administration









Financial Functions User









NSF Staff









General public









Government representative or employee









Student









Other A




MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0473

How frequently do you visit Research.gov? First time
Y Radio button, one-up vertical
Frequency




Daily









Weekly









Monthly









Less than once a month





MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Create, edit and submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..




Deposit or manage publications (NSF Public Access Repository (NSF-PAR))








Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Add users and/or manage roles








Find information about federally funded research








Submit images or videos








Other A



MAC0475
A Other purpose:

N Text field, <100 char OPS Group Other Purpose
MAC0476

Were you able to accomplish what you came to the site to do? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B








Just browsing









No A, B




MAC0477
A What were you unable to accomplish?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you were not able to accomplish everything you came to the site for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next




Call NSF








Email Research.gov








Use Research.gov's Live Chat








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other
STE0095168

How would you describe your experience navigating Research.gov? Navigation easily directed me where I needed to go
Y Radio button, one-up vertical Skip Logic Group Nav Experience




Navigation got me to where I needed to go after a few additional clicks B, C








Navigation was extremely difficult, but I eventually got to the right place B, C








I had to rely on search to locate what I needed B, C








I was not successful in getting to the right place B, C








Other A




STE0095133
A How else would you describe your navigation experience?

N Text area, no char limit Skip Logic Group OE_Nav Experience
STE0095134
B What difficulties did you experience? (Please check all that apply) The site’s global navigation was difficult (e.g., navigating to a service)
Y Checkbox, one-up vertical Skip Logic Group Nav Difficulties




Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)









Links often did not take me where I expected









Navigation link labels were unclear









Too many links / navigation options to choose from









I had technical difficulties (error messages, broken links, etc.) E








I could not navigate back to previous information









Navigation was organized in an unexpected way









Other D




STE0095135
D What other difficulties did you experience?

N Text area, no char limit Skip Logic Group OE_Nav Difficulties
STE0095169
C Please describe the details of any navigation difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Pages
UNG0120642
E Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Tech details
STE0095136

Did you try to log in to Research.gov today? Yes, using my NSF ID A, B Y Radio button, one-up vertical Skip Logic Group Login Tried




Yes, using my organization credentials (InCommon) A, B








No





STE0095170
A How would you describe your Research.gov login experience today? I logged in successfully the first time I tried
Y Radio button, one-up vertical Skip Logic Group Login Success




I logged in successfully but I had to reset my password C








I logged in successfully after more than one try









I was unable to log in C




JIB0147436
C Did you try to reset your password today? Yes, successfully
Y Radio button, one-up vertical Skip Logic Group Login Password Reset




Yes, but I had to contact NSF for help D








Yes, but I was not successful D








No, I did not try





JIB0147437
D Please describe any trouble you encountered resetting your password.

N Text area, no char limit Skip Logic Group OE_Login Password Reset
STE0095171
B Please describe any areas of confusion you experienced while attempting to log in.

N Text area, no char limit Skip Logic Group OE_Login Exper
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))









Award Cash Management $ervice









Research Spending & Results









Application Submission Web Services









Proposal Status









Notification & Requests









User Management









Submit Image/Video









Other





MAC0481

Which other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service
STE0095137

What one improvement would be most important for you to have on Research.gov?

N Text area, no char limit
One Improvement
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback

Sheet 4: CQs (1-24-17)

Model Instance Name:


red & strike-through: DELETE





Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C


pink: ADDITION





Date:

blue + -->: REWORDING
















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
UX team notes
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Sponsored Projects Office (SPO)









Authorized Organizational Representative (AOR)









Research Administration









Financial Functions User









NSF Staff









General public









Government representative or employee









Student









Other A




MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0473

How frequently do you visit Research.gov? First time
Y Radio button, one-up vertical
Frequency




Daily









Weekly









Monthly









Less than once a month





MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Create, edit and submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..




Deposit or manage publications (NSF Public Access Repository (NSF-PAR))








Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Add users and/or manage roles








Find information about federally funded research








Submit images or videos








Other A



MAC0475
A Other purpose:

N Text field, <100 char OPS Group Other Purpose
MAC0476

Were you able to accomplish what you came to the site to do? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B








Just browsing









No A, B




MAC0477
A What were you unable to accomplish?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you were not able to accomplish everything you came to the site for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next




Call NSF








Email Research.gov








Use Research.gov's Live Chat








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other
STE0095168

How would you describe your experience navigating Research.gov? Navigation easily directed me where I needed to go
Y Radio button, one-up vertical Skip Logic Group Nav Experience




Navigation got me to where I needed to go after a few additional clicks B, C








Navigation was extremely difficult, but I eventually got to the right place B, C








I had to rely on search to locate what I needed B, C








I was not successful in getting to the right place B, C








Other A




STE0095133
A How else would you describe your navigation experience?

N Text area, no char limit Skip Logic Group OE_Nav Experience
STE0095134
B What difficulties did you experience? (Please check all that apply) The site’s global navigation was difficult (e.g., navigating to a service)
Y Checkbox, one-up vertical Skip Logic Group Nav Difficulties




Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)









Links often did not take me where I expected









Navigation link labels were unclear









Too many links / navigation options to choose from









I had technical difficulties (error messages, broken links, etc.) E








I could not navigate back to previous information









Navigation was organized in an unexpected way









Other D




STE0095135
D What other difficulties did you experience?

N Text area, no char limit Skip Logic Group OE_Nav Difficulties
STE0095169
C Please describe the details of any navigation difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Pages
UNG0120642
E Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Tech details
STE0095136

Did you try to log in to Research.gov today? Yes, using my NSF ID A, B Y Radio button, one-up vertical Skip Logic Group Login Tried




Yes, using my organization credentials (InCommon) A, B








No





STE0095170
A How would you describe your Research.gov login experience today? I logged in successfully the first time I tried
Y Radio button, one-up vertical Skip Logic Group Login Success




I logged in successfully but I had to reset my password C








I logged in successfully after more than one try









I was unable to log in C






C Did you try to reset your password today? Yes, successfully
Y Radio button, one-up vertical Skip Logic Group Login Password Reset




Yes, but I had to contact NSF for help D








Yes, but I was not successful D








No, I did not try







D Please describe any trouble you encountered resetting your password.

N Text area, no char limit Skip Logic Group OE_Login Password Reset
STE0095171
B Please describe any areas of confusion you experienced while attempting to log in.

N Text area, no char limit Skip Logic Group OE_Login Exper
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))









Award Cash Management $ervice









Research Spending & Results









Application Submission Web Services









Proposal Status









Notification & Requests









User Management









Submit Image/Video









Other





MAC0481

Which other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service
STE0095137

What one improvement would be most important for you to have on Research.gov?

N Text area, no char limit
One Improvement
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback

Sheet 5: V2 CQs (6-6-16)

Model Instance Name:


red & strike-through: DELETE





Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C


pink: ADDITION





Date:

blue + -->: REWORDING
















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
UX team notes
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Sponsored Projects Office (SPO)









Authorized Organizational Representative (AOR)









Research Administration









Financial Functions User









NSF Staff









General public









Government representative or employee









Student









Other A




MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0473

How frequently do you visit Research.gov? First time
Y Radio button, one-up vertical
Frequency




Daily









Weekly









Monthly









Less than once a month





MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Create, edit and submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..




Deposit or manage publications (NSF Public Access Repository (NSF-PAR))








Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Add users and/or manage roles








Find information about federally funded research








Submit images or videos








Other A



MAC0475
A Other purpose

N Text field, <100 char OPS Group Other Purpose
MAC0476

Were you able to accomplish what you came to the site to do? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B








Just browsing









No A, B




MAC0477
A What were you unable to accomplish?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you were not able to accomplish everything you came to the site for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next




Call NSF








Email Research.gov








Use Research.gov's Live Chat








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other
STE0095168

How would you describe your experience navigating Research.gov? Navigation easily directed me where I needed to go
Y Radio button, one-up vertical Skip Logic Group Nav Experience




Navigation got me to where I needed to go after a few additional clicks B, C








Navigation was extremely difficult, but I eventually got to the right place B, C








I had to rely on search to locate what I needed B, C








I was not successful in getting to the right place B, C








Other A




STE0095133
A How else would you describe your navigation experience?

N Text area, no char limit Skip Logic Group OE_Nav Experience
STE0095134
B What difficulties did you experience? (Please check all that apply) The site’s global navigation was difficult (e.g., navigating to a service)
Y Checkbox, one-up vertical Skip Logic Group Nav Difficulties




Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)









Links often did not take me where I expected









Navigation link labels were unclear









Too many links / navigation options to choose from









I had technical difficulties (error messages, broken links, etc.) E








I could not navigate back to previous information









Navigation was organized in an unexpected way









Other D




STE0095135
D What other difficulties did you experience?

N Text area, no char limit Skip Logic Group OE_Nav Difficulties
STE0095169
C Please describe the details of any navigation difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Pages


E Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Tech details
STE0095136

Did you try to log in to Research.gov today? Yes, using my NSF ID A, B Y Radio button, one-up vertical Skip Logic Group Login Tried




Yes, using my organization credentials (InCommon) A, B








No





STE0095170
A How would you describe your Research.gov login experience today? I logged on successfully the first time I tried
Y Radio button, one-up vertical Skip Logic Group Login Success




I logged on successfully after more than one try









I was unable to log in





STE0095171
B Please describe any areas of confusion you experienced while attempting to log in.

N Text area, no char limit Skip Logic Group OE_Login Exper
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))









Award Cash Management $ervice









Research Spending & Results









Application Submission Web Services









Proposal Status









Notification & Requests









User Management









Submit Image/Video









Other





MAC0481

Which other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service
STE0095137

What one improvement would be most important for you to have on Research.gov?

N Text area, no char limit
One Improvement
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback

Sheet 6: V2 CQs (5-13-16)

Model Instance Name:


red & strike-through: DELETE





Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C


pink: ADDITION





Date:

blue + -->: REWORDING
















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
UX team notes
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Sponsored Projects Office (SPO)









Authorized Organizational Representative (AOR)









Research Administration









Financial Functions User









NSF Staff









General public









Government representative or employee









Student









Other A




MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0473

How frequently do you visit Research.gov? First time
Y Radio button, one-up vertical
Frequency




Daily









Weekly









Monthly









Less than once a month





MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Create, edit and submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..




Deposit or manage publications (NSF Public Access Repository (NSF-PAR))








Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Add users and/or manage roles








Find information about federally funded research








Submit images or videos








Other A



MAC0475
A Other purpose

N Text field, <100 char OPS Group Other Purpose
MAC0476

Did you find what you were looking for? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B








I wasn't looking for anything in particular 









No A, B




MAC0477
A What were you unable to find?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you did not find everything you were looking for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next




Call NSF








Email Research.gov








Use Research.gov's Live Chat








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other
STE0095168

How would you describe your experience navigating Research.gov? Navigation easily directed me where I needed to go
Y Radio button, one-up vertical Skip Logic Group Nav Experience




Navigation got me to where I needed to go after a few additional clicks B, C








Navigation was extremely difficult, but I eventually got to the right place B, C








I had to rely on search to locate what I needed B, C








I was not successful in getting to the right place B, C








Other A




STE0095133
A How else would you describe your navigation experience?

N Text area, no char limit Skip Logic Group OE_Nav Experience
STE0095134
B What difficulties did you experience? (Please check all that apply) The site’s global navigation was difficult (e.g., navigating to a service)
Y Checkbox, one-up vertical Skip Logic Group Nav Difficulties




Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)









Links often did not take me where I expected









Navigation link labels were unclear









Too many links / navigation options to choose from









I had technical difficulties (error messages, broken links, etc.)









I could not navigate back to previous information









Navigation was organized in an unexpected way









Other D




STE0095135
D What other difficulties did you experience?

N Text area, no char limit Skip Logic Group OE_Nav Difficulties
STE0095169
C Please describe the details of any navigation difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Pages
STE0095136

Did you try to log in to Research.gov today? Yes, using my NSF ID A, B Y Radio button, one-up vertical Skip Logic Group Login Tried




Yes, using my organization credentials (InCommon) A, B








No





STE0095170
A How would you describe your Research.gov login experience today? I logged on successfully the first time I tried
Y Radio button, one-up vertical Skip Logic Group Login Success




I logged on successfully after more than one try









I was unable to log in





STE0095171
B Please describe any areas of confusion you experienced while attempting to log in.

N Text area, no char limit Skip Logic Group OE_Login Exper
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))









Award Cash Management $ervice









Research Spending & Results









Application Submission Web Services









Proposal Status









Notification & Requests









User Management









Submit Image/Video









Other





MAC0481

Which other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service
STE0095137

What one improvement would be most important for you to have on Research.gov?

N Text area, no char limit
One Improvement
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback

Sheet 7: V2 CQs (4-19-16)

Model Instance Name:


red & strike-through: DELETE





Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C


pink: ADDITION





Date:

blue + -->: REWORDING
















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
UX team notes
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Sponsored Projects Office (SPO)









Authorized Organizational Representative (AOR)









Research Administration









Financial Functions User









NSF Staff









General public









Government representative or employee









Student









Other A




MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0473

How frequently do you visit Research.gov? First time
Y Radio button, one-up vertical
Frequency




Daily









Weekly









Monthly









Less than once a month





MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Create, edit and submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..




Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Add users and/or manage roles








Find information about federally funded research








Submit images or videos








Other A



MAC0475
A Other purpose

N Text field, <100 char OPS Group Other Purpose
MAC0476

Did you find what you were looking for? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B








I wasn't looking for anything in particular 









No A, B




MAC0477
A What were you unable to find?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you did not find everything you were looking for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next




Call NSF








Email Research.gov








Use Research.gov's Live Chat








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other
STE0095168

How would you describe your experience navigating Research.gov? Navigation easily directed me where I needed to go
Y Radio button, one-up vertical Skip Logic Group Nav Experience




Navigation got me to where I needed to go after a few additional clicks B, C








Navigation was extremely difficult, but I eventually got to the right place B, C








I had to rely on search to locate what I needed B, C








I was not successful in getting to the right place B, C








Other A




STE0095133
A How else would you describe your navigation experience?

N Text area, no char limit Skip Logic Group OE_Nav Experience
STE0095134
B What difficulties did you experience? (Please check all that apply) The site’s global navigation was difficult (e.g., navigating to a service)
Y Checkbox, one-up vertical Skip Logic Group Nav Difficulties




Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)









Links often did not take me where I expected









Navigation link labels were unclear









Too many links / navigation options to choose from









I had technical difficulties (error messages, broken links, etc.)









I could not navigate back to previous information









Navigation was organized in an unexpected way









Other D




STE0095135
D What other difficulties did you experience?

N Text area, no char limit Skip Logic Group OE_Nav Difficulties
STE0095169
C Please describe the details of any navigation difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Pages
STE0095136

Did you try to log in to Research.gov today? Yes, using my NSF ID A, B Y Radio button, one-up vertical Skip Logic Group Login Tried




Yes, using my organization credentials (InCommon) A, B








No





STE0095170
A How would you describe your Research.gov login experience today? I logged on successfully the first time I tried
Y Radio button, one-up vertical Skip Logic Group Login Success




I logged on successfully after more than one try









I was unable to log in





STE0095171
B Please describe any areas of confusion you experienced while attempting to log in.

N Text area, no char limit Skip Logic Group OE_Login Exper
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Award Cash Management $ervice









Research Spending & Results









Application Submission Web Services









Proposal Status









Notification & Requests









User Management









Submit Image/Video









Other





MAC0481

Which other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service
STE0095137

What one improvement would be most important for you to have on Research.gov?

N Text area, no char limit
One Improvement
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback

Sheet 8: V2 CQs (10-15-15)

Model Instance Name:


red & strike-through: DELETE





Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C


pink: ADDITION





Date:

blue + -->: REWORDING
















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
UX team notes
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Sponsored Projects Office (SPO)









Authorized Organizational Representative (AOR)









Research Administration









Financial Functions User









NSF Staff









General public









Government representative or employee









Student









Other A




MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0473

How frequently do you visit Research.gov? First time
Y Radio button, one-up vertical
Frequency




Daily









Weekly









Monthly









Less than once a month





MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Create, edit and submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..




Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Add users and/or manage roles








Find information about federally funded research








Submit images or videos








Other A



MAC0475
A Other purpose

N Text field, <100 char OPS Group Other Purpose
MAC0476

Did you find what you were looking for? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B








I wasn't looking for anything in particular 









No A, B




MAC0477
A What were you unable to find?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you did not find everything you were looking for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next Consider removing this question. I’m not sure this provides much value for us in thinking about how to improve the site. I think we already know that they tend to either call the help desk and/or talk to their colleagues.




Call NSF or email Research.gov








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other



How would you describe your experience navigating Research.gov? Navigation easily directed me where I needed to go
Y Radio button, one-up vertical Skip Logic Group Nav Experience




Navigation got me to where I needed to go after a few additional clicks B, C








Navigation was extremely difficult, but I eventually got to the right place B, C








I had to rely on search to locate what I needed B, C








I was not successful in getting to the right place B, C








Other A






A How else would you describe your navigation experience?

N Text area, no char limit Skip Logic Group OE_Nav Experience


B What difficulties did you experience?  (select all that apply) The site’s global navigation was difficult (e.g. navigating to a service)
Y Checkbox, one-up vertical Skip Logic Group Nav Difficulties




Navigation within a specific service was difficult (e.g. navigating within ACM$, Project Reports, etc.)









Links often did not take me where I expected









Navigation link labels were unclear









Too many links / navigation options to choose from









I had technical difficulties (error messages, broken links, etc.)









I could not navigate back to previous information









Navigation was organized in an unexpected way









Other D






C Please describe the details of any navigation difficulties you experienced.

N Text area, no char limit Skip Logic Group OE_Nav Diff Pages


D What other difficulties did you experience?

N Text area, no char limit Skip Logic Group OE_Nav Difficulties



Did you try to log in to Research.gov today? Yes, using my NSF ID A, B Y Radio button, one-up vertical Skip Logic Group Login Tried




Yes, using my organization credentials (InCommon) A, B








No







A How would you describe your Research.gov login experience today? I logged on successfully the first time I tried
Y Radio button, one-up vertical Skip Logic Group Login Success




I logged on successfully after more than one try









I was unable to log in







B Please describe any areas of confusion you experienced while attempting to log in.

N Text area, no char limit Skip Logic Group OE_Login Exper
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Award Cash Management $ervice









Research Spending & Results









Application Submission Web Services









Proposal Status









Notification & Requests









User Management









Submit Image/Video









Other





MAC0481

Which other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service



What one improvement would be most important for you to have on Research.gov?

N Text area, no char limit
One Improvement
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback Keep this question as-is

Sheet 9: V2 CQs (8-21-15)

Model Instance Name:


red & strike-through: DELETE




Research.gov Satisfaction Survey V2


underlined & italicized: RE-ORDER




MID: g85V1RQk0AwlxRNRdkw5pA4C


pink: ADDITION




Date:

blue + -->: REWORDING














Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
MAC0470

What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Y Radio button, one-up vertical OPS Group Role




Non-faculty institution staff








Sponsored Projects Office (SPO)








Authorized Organizational Representative (AOR)








Research Administration








Financial Functions User








NSF Staff








General public








Government representative or employee








Student








Other A



MAC0471
A Other role

N Text area, no char limit OPS Group Other Role
MAC0471

Are you affiliated with a Research organization? Yes
Y Radio button, one-up vertical
Research Affiliation




No




MAC0473

How frequently do you visit this site? First time
Y Radio button, one-up vertical
Frequency




Daily








Weekly








Monthly








Less than once a month




MAC0474

What is your purpose in visiting Research.gov today? (Please check all that apply) Submit project reports for my NSF awards
Y Checkbox, one-up vertical OPS Group Purpose




Perform cash management and financial functions for my NSF awards








Create and submit notifications and requests








Check proposal status








Find information about specific research and education projects








Add users and/or manage their roles








Find information about federally funded research - how federal research dollars are being spent, what research is being performed, and how the outcomes of research are benefiting society








Submit images or videos








Communicate changes in the scope, time, staff or budget of an NSF-funded project








Other A



MAC0475
A Other purpose

N Text field, <100 char OPS Group Other Purpose
MAC0476

Did you find what you were looking for? Yes 
Y Radio button, one-up vertical Skip Logic Group Find info




Partially A, B







I wasn't looking for anything in particular 








No A, B



MAC0477
A What were you unable to find?

N Text area, no char limit Skip Logic Group Other Looking for
MAC0478
B Since you did not find everything you were looking for, what will you do next? Nothing, although I did not find/complete what I wanted
Y Radio button, one-up vertical Skip Logic Group Do next




Call NSF or email Research.gov








Return to Research.gov web site later and try again








Ask a colleague








Other C



MAC0479
C What else will you do next?

N Text area, no char limit Skip Logic Group Do Next Other
MAC0480

Which Research.gov services did you access today? (Please check all that apply) Project Reports
Y Checkbox, one-up vertical Skip Logic Group Services




Award Cash Management $ervice








Research Spending & Results








Application Submission Web Services








Proposal Status








Notification & Requests








User Management








Submit Image/Video








Other




MAC0481

Other serviceWhich other Research.gov services did you access today?

N Text area, no char limit Skip Logic Group Other Service
MAC0482

Please share any additional feedback on Research.gov:

N Text area, no char limit
Feedback

Sheet 10: V2 CQs (6-5-15)

Model Instance Name:

red & strike-through: DELETE





Research.gov Satisfaction Survey V2

underlined & italicized: RE-ORDER





MID: g85V1RQk0AwlxRNRdkw5pA4C

pink: ADDITION





Date:
blue + -->: REWORDING















Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today) Researcher/Faculty or Principal Investigator (PI)
Radio button, one-up vertical Single Y OPS Group Role



Non-faculty institution staff








NSF Staff








General public








Government representative or employee








Student








Other (please specify): A





A Other role




OPS Group Other Role


Are you affiliated with a Research organization? Yes
Radio button, one-up vertical Single

Research Affiliation



No







How frequently do you visit this site? First time
Radio button, one-up vertical Single

Frequency



Daily








Weekly








Monthly








Less than once a month







What is your purpose in visiting Research.gov today? Check all that apply. Submit project reports for my NSF awards
Checkbox, one-up vertical Multi
OPS Group Purpose



Perform financial functions for my NSF awards








Check proposal status








Find information about specific research and education projects








Add users and/or manage their roles








Find information about federally funded research - how federal research dollars are being spent, what research is being performed, and how the outcomes of research are benefiting society








Submit images or videos








Communicate changes in the scope, time, staff or budget of an NSF-funded project


















Other, please specify A





A Other purpose

Text field, <100 char

OPS Group Other Purpose


Did you find what you were looking for? Yes 
Radio button, one-up vertical Single Y Skip Logic Group Find info



Partially A, B







I wasn't looking for anything in particular 








No, I was looking for: A, B





A What were you unable to find?

Text area, no char limit

Skip Logic Group Other Looking for

B Since you did not find everything you were looking for, what will you do next? Nothing, although I did not find/complete what I wanted
Radio button, one-up vertical Single
Skip Logic Group Do next



Call NSF or email Research.gov








Return to Research.gov web site later and try again








Ask a colleague








Other, please specify C





C What else will you do next?

Text area, no char limit

Skip Logic Group Do Next Other


Which Research.gov services did you access today? (Please check all that apply) Project Reports
Checkbox, one-up vertical Multi Y
Services



Award Cash Management $ervice








Research Spending & Results








Application Submission Web Services Pilot








Grants Application Proposal Status








Notification & Requests








User Management








Submit Image/Video








Research Headlines








Policy Library








Institution and User Management








SEE Innovation








Other, please specify







Other service

Text area, no char limit


Other Service


Please share any additional feedback on Research.gov:

Text area, no char limit


Feedback
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