Form 1047 2017 1047 Q_USCourts_Mobile Questionnaire 2017_11_01

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Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: How to read this file

Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research

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Sheet 2: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text - Tablet / Phone
		Thank you for visiting uscourts.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better.
		Example Mobile

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Sheet 3: Model Questions

Model Name		US Courts Public Mobile					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		11/1/2017					Blue: Reword
Model Version		17.2.G
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Trust (1=Not at all Trustworthy, 10=Very Trustworthy)
	Look and Feel - Appeal	Please rate the visual appeal of this mobile site.		Satisfaction - Overall	What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied)		Trust - Level	Please rate your level of trust in uscourts.gov.
	Look and Feel - Balance	Please rate the balance of graphics and text on this mobile site.		Satisfaction - Expectations	How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on this mobile site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal mobile site? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend uscourts.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this mobile site.					Primary Resource	How likely are you to use uscourts.gov as your primary resource for obtaining court information?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this mobile site.
	Site Performance - Completeness	Please rate how completely the page content loads on this mobile site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - organized	Please rate how well this mobile site is organized.
	Navigation - Options	Please rate the options available for navigating this mobile site.
	Navigation - Layout	Please rate how well the mobile site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this mobile site.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this mobile site.
	Information Browsing - Features	Please rate how well the features on the mobile site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information on this mobile site.
	Site Information - Understandable	Please rate how understandable information is on this mobile site.
	Site Information - Answers	Please rate how well the information provides answers to your questions.

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Sheet 4: Custom Questions

Model Name	US Courts Public Mobile				Red & Strike-Through: Delete
Model ID	0				Underlined & Italicized: Re-order
Partitioned	Yes - 2MQ				Pink: Addition
Date	11/1/2017				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		What is your primary reason for visiting uscourts.gov today?	Read news from the federal Judiciary		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Jury service information
			General information about the Federal Courts
			Find my local court				Randomize
			Court or case records
			Court form
			Court fees
			Federal Court rules or policies
			Information on/about federal judges or judgeships
			Probation or pretrial services information
			Statistics
			Research for classroom assignment
			Bankruptcy information or forms
			Search for a job
			Other, please specify:	A			Anchor Answer Choice
	A	Please specify the reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
		Did you accomplish what you wanted to do today on uscourts.gov?	Yes	B	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
			No	A
	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
	B	Was the information easy to find?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
			No	B1
	B1	Why was this information difficult to find?			N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
		How were you referred to uscourts.gov today?	An email from uscourts.gov		Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
			uscourts.gov social network post, tweet, video, etc.
			Non - uscourts.gov social network post, tweet, video, etc.
			Letter or form from U.S. Courts	B
			Internet blogs or discussion forums				Randomize
			Search engine results
			Recommendation from someone I know
			Other, please specify:	A			Anchor Answer Choice
			I was not referred to the site by anything specific				Anchor Answer Choice
	A	Please specify how you were referred to uscourts.gov.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
	B	What letter or form did you receive?			N	Text field, <100 char	Skip Logic Group*	Letter or Form - Other
		What is your primary role in visiting uscourts.gov today?	Government employee		Y	Radio button, one-up vertical	Skip Logic Group	Role
			General public
			Member of a jury/prospective juror
			Member of the legal community
			Member of the media
			Researcher
			Educator	A
			Student	C
			Job Seeker
			Other, please specify:	B
	A	Please select the grade level you currently teach or education position you currently hold.	K-5 teacher		Y	Radio button, one-up vertical	Skip Logic Group	Educator Grade
			6-8 teacher
			9-12 teacher
			College professor
			Post graduate professor or researcher
			School librarian
			Other, please specify:	A1
	A1	Please specify the grade level you teach or education position you hold. Do not include your name or email.			N	Text area, no char limit	Skip Logic Group	Other Educator Grade level
	B	Please specify your role in visiting uscourts.gov today.			N	Text area, no char limit	Skip Logic Group	OE_Role
	C	Please select your current grade level.	6-8 student		Y	Radio button, one-up vertical	Skip Logic Group	Student Grade
			9-12 student
			College undergraduate student
			Post graduate student or researcher
			Other, please specify:	C1
	C1	Please specify the grade level you are currently in or have attained. Do not include your name or email.			N	Text area, no char limit	Skip Logic Group	Student Grade Other
		What sections of uscourts.gov did you visit today? (Please select all that apply.)	Forms (bankruptcy, civil, etc.)		Y	Checkbox, one-up vertical	Skip Logic Group	Sections Visited
			Careers
			Find a Case (PACER)
			Bankruptcy
			Court Locator	B
			About Federal Courts
			Jury Service
			Current Rules of Practice and Procedure
			Glossary
			Educational activities/historical case information
			Supreme Court Landmarks
			Other, please specify:	A
	A	Which other sections did you visit today?			N	Text area, no char limit	Skip Logic Group	OE_Sections Visited
	B	Did you find what you were looking for with Court Locator today?	Yes	B1	Y	Radio button, one-up vertical	Skip Locic Group	Court Locator find
			Still looking
			No	B2
			I wasn't looking for anything in particular
	B2	What specifically were you trying to find with Court Locator today?			N	Text area, no char limit	Skip Logic Group	OE_CL Accomplish
	B1	Are there other features or information that you would like to see in Court Locator?			N	Text area, no char limit	Skip Logic Group	OE_CL Improvement
		How often do you visit uscourts.gov?	This is my first visit		Y	Drop down, select one		Visit Frequency
			Once every 6 months or less often
			Once every few months
			Monthly
			Weekly
			Daily or more often
		What else would you like to share with us to help improve your online experience with uscourts.gov?			N	Text area, no char limit		Improve
		How often do you access the Web using your mobile device(s)?	Monthly		Y	Radio button, one-up vertical		Mobile Usage
			Weekly
			Daily
			Several times a day
			Never
		What is your highest level of education completed?	Some high school or less		Y	Drop down, select one		Demos: Education
			High school graduate or GED
			Some college credit, no degree
			Associate degree (e.g., AA, AS)
			Bachelor's degree (e.g., BA, AB, BS)
			Master's degree (e.g., MA, MS, MEng, MEd, MSW, MBA)
			Professional degree (e.g., MD, DDS, DVM, LLB, JD)
			Doctorate degree (e.g., PhD, EdD)
			Prefer not to respond