Form 1051 2017 1051 Q_FEMA_Adjuster_Audience 2_20171025

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Overview

How to read this file
Welcome and Thank You Text
Model Questions

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Sheet 1: How to read this file

Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research

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Sheet 2: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text
		The National Flood Insurance Program (NFIP) would like to hear from you about your experiences as a NFIP partner. Please consider your most recent set of experiences when providing your opinions. By taking this brief survey, your input will help improve the NFIP claims process for both the customers we serve and our program partners.
		Thank You Text
		Thank you for taking our survey, and for helping us improve our program our for customers and program partners. Please note that you will not receive a response from us based on your survey comments.
		Example Desktop

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Sheet 3: Model Questions

Model Name		FEMA Adjuster - Audience 2					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		10/25/2017
Model Version		NA					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
					Satisfaction	4	Recommend Program	Recommend Company (1=Very Unlikely, 10=Very Likely)
			1	Satisfaction - Overall	What is your overall satisfaction as an NFIP partner? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to recommend that someone purchase NFIP flood insurance?
			2	Satisfaction - Expectations	How well has your experience met your expectations of being an NFIP partner? (1=Falls Short, 10=Exceeds)	5	Continue in Role	Continue in Role (1=Very Unlikely, 10=Very Likely)
			3	Satisfaction - Ideal	How does your experience as an NFIP partner compare to ideal work as an insurance provider? (1=Not Very Close, 10=Very Close)			How likely are you to continue as an NFIP partner in the future?