Form 1049 2017 1049 Q_NSF_Web_Browse_20171117

---

Overview

How to read this file
Welcome and Thank You Text
Model Questions
Current CQs

---

Sheet 1: How to read this file

Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research

---

Sheet 2: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting the Research.gov site. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the National Science Foundation. Please take a minute or two to give us your opinions. The feedback you provide will help us enhance our site and serve you better in the future. All results are strictly confidential. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for your time in completing this survey. Your input is very valuable to us and we will take it into consideration.

---

Sheet 3: Model Questions

Model Name		Research.gov v3					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date		10/10/2017					Blue: Reword
Model Version		17.2.G
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Helpful (1=Very Unhelpful, 10=Very Helpful)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Helpful	Please rate how helpful Research.gov is in supporting your research project administrative needs.
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend Site (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend Site	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)
4	Site Performance - Loading	Please rate how quickly pages load on this site.
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
10	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
11	Site Information - Understandable	Please rate how understandable this site’s information is.
12	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.
		Task Process (1=Poor, 10=Excellent, Don't Know)
13	Task Process - Time	Please rate the time it takes to complete task(s) on this site.
14	Task Process - Procedures	Please rate the procedures to accomplish tasks on this site.
15	Task Process - Efficiency	Please rate the number of steps needed to complete task(s) on this site.

---

Sheet 4: Current CQs

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other	A
		A	Other role			N	Text area, no char limit	OPS Group	Other Role
			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose
				Deposit or manage publications (NSF Public Access Repository (NSF-PAR))
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
		A	Other purpose:			N	Text field, <100 char	OPS Group	Other Purpose
			Were you able to accomplish what you came to the site to do?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				No	A, B
				Just Browsing
		A	Why were you unable to accomplish what you came to the site to do?			N	Text area, no char limit	Skip Logic Group	Unable to Accomplish
		B	Since you were not able to accomplish everything you came to the site for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF
				Email Research.gov
				Use Research.gov's Live Chat
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
		B	What difficulties did you experience? (Please check all that apply)	The site’s global navigation was difficult (e.g., navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)	E
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
		E	Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Tech details
			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
		A	How would you describe your Research.gov login experience today?	I logged in successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged in successfully after more than one try
				I logged in successfully but I had to reset my password	C
				I was unable to log in	C
		C	Did you try to reset your password today?	Yes, successfully		Y	Radio button, one-up vertical	Skip Logic Group	Login Password Reset
				Yes, but I had to contact NSF for help	D
				Yes, but I was not successful	D
				No, I did not try
		D	Please describe any trouble you encountered resetting your password.			N	Text area, no char limit	Skip Logic Group	OE_Login Password Reset
		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other	A
		A	Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback