Form 001 2018 001 SBA Browse V2 - 01-05-2018

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Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: How to read this file

Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research

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Sheet 2: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting SBA.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Small Business Administration. The feedback you provide will help us serve you better in the future. All results are strictly confidential. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for visiting . You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for your time in completing this survey. Your input is very important and will help us improve our service to you through SBA.gov. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.		Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 3: Model Questions

Model Name		SBA.gov V2					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		1/5/2018
Model Version		V2					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
					Satisfaction			Recommend Company (1=Very Unlikely, 10=Very Likely)
				Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Recommend	How likely are you to recommend this site to a friend or colleague?
				Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)
				Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)

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Sheet 4: Custom Questions

Model Name		SBA.gov V2				Red & Strike-Through: Delete
Model ID		0				Underlined & Italicized: Re-order
Partitioned		No				Pink: Addition
Date		1/1/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			How easy was it for you to find what you were looking for on this site?	1 = Not at all easy		Y	Radio button, scale, no don't know		Ease of Use
				2
				3
				4
				5
				6
				7
				8
				9
				10 = Very easy
			Please explain the rating you gave above.			N	Text area, no char limit		OE_Ease of Use
			Are you a business owner?	Yes		Y	Drop down, select one		Business Owner
				No
				I am not currently, but looking to potentially become one
			How frequently do you visit this site?	First time		Y	Radio Button One Up Vertical		Visit Frequency
				Daily
				Weekly
				Monthly
				Less often
			Are you interested in providing additional feedback to SBA in the future?  We respect your privacy and will not share your information.	Yes	G	Y	Radio button, one-up vertical	Skip Logic Group*	Opt-In Follow Up
				No
		G	Please provide your e-mail address.  We may contact you in the future:			N	Text area, <100 characters	Skip Logic Group*	OE_Opt-In Follow Up