Form 009 2018 009 Q_DoDDMA_Web_Browse_v2_20180316

E-Government Website Customer Satisfaction Surveys

2018 009 Q_DoDDMA_Web_Browse_v2_20180316.xlsx

2018 009 Q_DoDDMA_Web_Browse_v2_20180316

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Overall WelcomeThank You Text
AF.mil WelcomeThank You Text
USMC.mil WelcomeThank You Text
Navy.mil WelcomeThank You Text
Defense WelcomeThank You Text
Model Questions
Custom Questions

Sheet 1: Overall WelcomeThank You Text

The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.









Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
Thank you for visiting . You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Since all responses are confidential, you will not receive a response from us based on your survey comments.
Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!




































Example Desktop
Example Mobile










































































































































































Sheet 2: AF.mil WelcomeThank You Text

The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.









Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting AF.mil. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
Thank you for visiting . You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Since all responses are confidential, you will not receive a response from us based on your survey comments.
Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!




































Example Desktop
Example Mobile










































































































































































Sheet 3: USMC.mil WelcomeThank You Text

The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.









Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting Marines.mil. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
Thank you for visiting . You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Since all responses are confidential, you will not receive a response from us based on your survey comments.
Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!




































Example Desktop
Example Mobile










































































































































































Sheet 4: Navy.mil WelcomeThank You Text

The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.









Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting Navy.mil. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
Thank you for visiting . You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Since all responses are confidential, you will not receive a response from us based on your survey comments.
Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!




































Example Desktop
Example Mobile










































































































































































Sheet 5: Defense WelcomeThank You Text

The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.









Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting Defense.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. All input you provide is strictly confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
Thank you for visiting . You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Since all responses are confidential, you will not receive a response from us based on your survey comments.
Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!




































Example Desktop
Example Mobile










































































































































































Sheet 6: Model Questions
Model Name
DMA Enterprise v2



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date
3/16/2018



Blue: Reword
Model Version
17.3.Y















Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Site Performance (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Primary Resource (1=Very Unlikely, 10=Very Likely)
1 Site Performance - Speed Please rate the speed that pages and content loaded for you. 13 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)		 16 Primary Resource How likely are you to use this site as your primary resource for information?
2 Site Performance - Completeness Please rate the consistency of complete loading of pages and content. 14 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Return
(1=Very Unlikely, 10=Very Likely)
3 Site Performance -Responsiveness Please rate the responsiveness of the pages to your actions. 15 Satisfaction - Ideal How does this site compare to an ideal website?
(1=Not Very Close, 10=Very Close)		 17 Return How likely are you to return to this site in the future?


Look and Feel (1=Poor, 10=Excellent, Don't Know)




Recommend
(1=Very Unlikely, 10=Very Likely)
4 Look and Feel - Appeal Please rate the visual appeal of the pages that you visited.


18 Recommend How likely are you to recommend this site to someone else?
5 Look and Feel - Spacing Please rate the spacing between items on the pages that you visited.





6 Look and Feel - Readability Please rate the legibility of the pages that you visited.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Ease Please rate the ease of finding what you were looking for.





8 Navigation - Layout Please rate the page layout on displaying content and links where you could find them.





9 Navigation - Links Please rate the links on taking you where you needed to go.







Site Information (1=Poor, 10=Excellent, Don't Know)





10 Site Information - Relevance Please rate the relevance to your interests of the information that you found.





11 Site Information - Thoroughness Please rate the thoroughness of the information that you found.





12 Site Information - Readability Please rate the readability of the information that you found.





Sheet 7: Custom Questions
Model Name

DMA Enterprise v2
USMC Marine Corps
Red & Strike-Through: Delete


Model ID

0
Navy Navy
Underlined & Italicized: Re-order

Partitioned

Yes - 2MQ
AF Air Force
Pink: Addition

Date

3/16/2018
DoD Defense.gov
Blue: Reword














QID Website:
USMC, Navy, AF, Defense.gov		 QUESTION META TAG Skip From Question Text Website:
USMC, Navy, AF, Defense.gov		 Answer Choices Skip To Required
Y/N		 Type Special Instructions CQ Label

ALL Visit Frequency
How frequently do you visit this site? ALL First time
Y Dropdown (Select-one)
Frequency





ALL Daily









ALL Weekly









ALL Monthly









ALL Every 2 months or less often





ALL Role
What best describes your role when visiting this site? ALL Serving Military Member
Y Radio button, one-up vertical Skip Logic Group Role





ALL Retired Military/Military Veteran









ALL Military Family Member









ALL DOD Civilian









ALL DOD Contractor









ALL General Public









ALL Student









ALL Educator









ALL Researcher









ALL News/Media









ALL International Audience









ALL Other, please specify: A




ALL
A Other role


N Text field, <100 char Skip Logic Group Other role

ALL Primary Reason: Federal Government or Informational Non-Profit
What is your primary reason for visiting this site today? DoD Casualty Reports
Y Radio button, one-up vertical Skip Logic Group Primary Reason




DoD Contact the DOD


Randomize




Navy Contact Us








DoD Contract Awards








DoD Contract Opportunities








DoD Education Resources








AF Find a specific photo








AF Find Air Force publication of interest








AF, DoD Find biographies








USMC Find community events or outreach programs








USMC Find Marine Corps Orders, publications








AF Get answers to questions








ALL Get RSS news feeds








USMC Join the Corps








ALL Just browsing








Navy Learn about Navy








DoD Learn about the DOD








USMC Learn about training and education information








AF Look up aircraft information








DoD Military News








USMC Read MARADMINS or ALMARS








USMC, AF Read the latest press releases








Navy Read the latest top stories








USMC, AF, Navy Read the news articles








DoD Regulations & Publications








AF, Navy, DoD Research for specific information








USMC, AF, Navy, DoD Search for jobs/careers








DoD See Photos & Images








DoD DOD Video News








DoD Today in DOD








USMC, AF, Navy View photos








USMC, AF View top story clips or videos








DoD Watch Videos








ALL Other, please specify: A

Anchor Answer Choice

ALL
A Other primary reason


N Text area, no char limit Skip Logic Group Other reason

ALL Accomplish
Did you find what you were looking for? ALL Yes
Y Radio button, one-up vertical Skip Logic Group Did You Find





ALL Partially









ALL No, please specify: A




ALL OE_Accomplish A What were you looking for?


N Text area, no char limit Skip Logic Group Unable to Find

ALL

What method are you using to find the information on this site? (Please select all that apply.) ALL Site's search feature A Y Checkbox One Up Vertical Skip Logic Group Search Method




ALL Advanced search A







DoD External search engine (e.g. Yahoo, Goggle, MSN, etc.)








USMC, DoD Bottom navigation bar B







ALL Just navigating thru the web pages B







ALL Links in the page B







ALL Top navigation bar B







ALL Came from link in e-mail








ALL Came from link on Facebook








ALL Came from link on Twitter








ALL Came from link on YouTube








ALL Other, please specify: C




ALL
C Other search method


N Text field, <100 char Skip Logic Group Other method

ALL
A Did you have difficulty using the search features on this site? ALL Yes D Y Radio button, one-up vertical Skip Logic Group Search problem




ALL No





ALL
D What type of difficulty did you encounter while using the site’s search feature? (Please select all that apply.) ALL Returned too many results
Y Checkbox, one-up vertical Skip Logic Group Search difficulty




ALL Returned not enough results


Randomize




ALL Returned no results








ALL Returned results that were too similar/redundant








ALL Results were not relevant to my search terms or needs








ALL I was not sure what words to use in my search








ALL Search required too many refinements to get to what I wanted








ALL Other, please specify: E

Anchor Answer Choice

ALL
E Other search difficulty


N Text area, no char limit Skip Logic Group Other search diff

ALL
B Did you have difficulty using the navigation on this site? ALL Yes F Y Radio button, one-up vertical Skip Logic Group Nav problem





ALL No





ALL
F What type of difficulty, if any, did you encounter with the navigation on this site? (Please select all that apply.) ALL Could not find the appropriate navigational links on most of your web pages
Y Checkbox, one-up vertical Skip Logic Group Nav difficulty




ALL Too many links or navigational choices


Randomize




ALL Links did not take me where I expected








ALL Had difficulty finding detailed information on your web pages








ALL Had difficulty finding related information on your web pages








ALL Navigation did not support what I was trying to accomplish








ALL Would often feel lost, and did not know where I was on your site








ALL Had various technical difficulties (links didn't work, received error messages, etc.)








ALL Other, please specify: G

Anchor Answer Choice

ALL
G Other navigational difficulty


N Text area, no char limit Skip Logic Group Other nav diff

ALL

Do you find the content on this website appealing to you? ALL Yes
N Radio Button One Up Vertical Skip Logic Group Appealing





ALL No A




ALL
A What could we do to make our content more appealing to you?


N Text area, no char limit Skip Logic Group OE Appealing

ALL OE_Improve Experience
If you could make one improvement to this site, what would it be?


N Text area, no char limit
Improvement

ALL

Where are you located? ALL Deployed location
N Dropdown (Select-one) Skip Logic Group Location





ALL Stateside military base









ALL Overseas military base









ALL I'm not currently on a military base or in a deployed location A




ALL
A In what state do you reside? ALL Alabama
N Dropdown (Select-one) Skip Logic Group States





ALL Alaska









ALL Arizona









ALL Arkansas









ALL California









ALL Colorado









ALL Connecticut









ALL Delaware









ALL Florida









ALL Georgia









ALL Hawaii









ALL Idaho









ALL Illinois









ALL Indiana









ALL Iowa









ALL Kansas









ALL Kentucky









ALL Louisiana









ALL Maine









ALL Maryland









ALL Massachusetts









ALL Michigan









ALL Minnesota









ALL Mississippi









ALL Missouri









ALL Montana









ALL Nebraska









ALL Nevada









ALL New Hampshire









ALL New Jersey









ALL New Mexico









ALL New York









ALL North Carolina









ALL North Dakota









ALL Ohio









ALL Oklahoma









ALL Oregon









ALL Pennsylvania









ALL Rhode Island









ALL South Carolina









ALL South Dakota









ALL Tennessee









ALL Texas









ALL Utah









ALL Vermont









ALL Virginia









ALL Washington









ALL Washington D.C.









ALL West Virginia









ALL Wisconsin









ALL Wyoming









ALL Outside the U.S.





ALL

Please select the category that includes your age. ALL 17 and under
N Dropdown (Select-one)
Age





ALL 18 - 24









ALL 25 - 34









ALL 35 - 44









ALL 45 - 54









ALL 55 - 64









ALL 65 and over









ALL I prefer not to respond





ALL

What is your gender? ALL Female
N Dropdown (Select-one)
Gender





ALL Male









ALL I prefer not to respond





ALL

Have you ever viewed this website on your cell phone or mobile device? ALL Yes A, B, D, F N Radio button, one-up vertical Skip Logic Group Mobile Viewing




ALL No A




ALL
A How likely would you be to access a mobile-friendly version of this website if it were available? ALL 1=Not very likely
N Radio button, scale, has don't know Skip Logic Group Mobile Access




ALL 2








ALL 3








ALL 4








ALL 5








ALL 6








ALL 7








ALL 8








ALL 9








ALL 10=Very likely








ALL Don't know





ALL
B Which mobile devices have you used to access this site? (Please check all that apply.) ALL Blackberry
Y Checkbox, one-up vertical Skip Logic Group Preferred
device




ALL iPhone








ALL GPhone/Android








ALL Windows Mobile (Palm, HP, Motorola)








ALL iPad








ALL Android Tablet








ALL Other, please specify: C




ALL
C Other mobile devices


N Text field, <100 char Skip Logic Group Other preferred
device

ALL
D What content/information do you want to access via your cell phone/mobile device from this website? (Please select all that apply.) ALL News
N Checkbox, one-up vertical Skip Logic Group Content/info
via mobile




ALL Photos


Randomize




ALL Videos








ALL Press releases








ALL Messages








ALL Publications








ALL Orders & Directives








ALL Career information








ALL Training and Education








ALL Other, please specify: E

Anchor Answer Choice

ALL
E Other content/info would access via cell phone/mobile device


N Text area, no char limit Skip Logic Group Other content/
info via mobile

ALL
F What format do you prefer to view mobile content in? ALL Mobile site (example – m.defense.gov)
N Radio button, one-up vertical Skip Logic Group Preferred
Format





ALL Full Site









ALL Downloadable application (example – iPhone application, GPhone application, Blackberry application)




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