30 Day Federal Register Notice

36842

Federal Register / Vol. 80, No. 123 / Friday, June 26, 2015 / Notices

The Service will evaluate this permit
application, associated documents, and
comments submitted thereon to
determine whether the permit
application meets the requirements of
section 10(a) of the Act and NEPA
regulations. If the Service determines
that the requirements are met, we will
sign the proposed agreement and issue
an enhancement of survival permit
under section 10(a)(1)(A) of the Act to
the applicant for take of the Shasta
crayfish incidental to otherwise lawful
activities in accordance with the terms
of the agreement. The Service will not
make our final decision until after the
end of the 30-day comment period and
will fully consider all comments
received during the comment period.
Authority
The Service provides this notice
pursuant to section 10(c) of the Act and
pursuant to implementing regulations
for NEPA (40 CFR 1506.6).
Jennifer M. Norris,
Field Supervisor, Sacramento Fish and
Wildlife Office, Sacramento, California.

I. Abstract

BILLING CODE 4310–55–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[156D0102DM DLSN00000.000000
DS61200000 DX61201]

Renewal of Information Collection;
OMB Control Number 1040–0001, DOI
Programmatic Clearance for Customer
Satisfaction Surveys
Department of the Interior.
Notice of submission to OMB;
request for comments.

AGENCY:
ACTION:

We (Department of the
Interior, DOI) have submitted a request
to the Office of Management and Budget
(OMB) to approve the information
collection (IC) described below. This IC
is scheduled to expire June 30, 2015. As
required by the Paperwork Reduction
Act of 1995 and as part of our
continuing efforts to reduce paperwork
and respondent burden, we invite the
general public and other Federal
agencies to take this opportunity to
comment on this IC.
DATES: OMB has 60 days to review this
request but may act after 30 days,
therefore you should submit your
comments on or before July 27, 2015.
ADDRESSES: You may submit your
comments directly to the Desk Officer
for the Department of the Interior (OMB
control #1040–0001), Office of

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Don
Bieniewicz on 202–208–4915. You may
also review the submitted information
collection request online at http://
www.reginfo.gov. Follow the
instructions to review Department of the
Interior collections under review by
OMB.

FOR FURTHER INFORMATION CONTACT:

SUPPLEMENTARY INFORMATION:

[FR Doc. 2015–15708 Filed 6–25–15; 8:45 am]

SUMMARY:

Information and Regulatory Affairs,
OMB, by email at oira_docket@
omb.eop.gov or by fax at 202–395–5806.
Please also send a copy of your
comments to the Department of the
Interior; Office of Policy Analysis;
Attention: Don Bieniewicz; Mail Stop
3530; 1849 C Street NW., Washington,
DC 20240, or by fax to 202–208–4867,
or by email to Donald_Bieniewicz@
ios.doi.gov. Reference ‘‘DOI
Programmatic Clearance for Customer
Satisfaction Surveys’’ in your email
subject line. Include your name and
return address in your email message
and mark your message for return
receipt.

The Government Performance and
Results Act of 1993 (GPRA) (Pub. L.
103–62) requires agencies to ‘‘improve
Federal program effectiveness and
public accountability by promoting a
new focus on results, service quality,
and customer satisfaction.’’ In order to
fulfill this responsibility, DOI bureaus
and offices must collect data from their
respective user groups to better
understand the needs and desires of the
public and to respond accordingly. E.O.
12862 ‘‘Setting Customer Service
Standards’’ also requires all executive
departments to ‘‘survey customers to
determine . . . their level of satisfaction
with existing services.’’ E.O. 13571
‘‘Streamlining Service Delivery and
Improving Customer Service’’ further
mandates ‘‘establishing mechanisms to
solicit customer feedback on
Government services and using such
feedback regularly to make service
improvements.’’
We use customer satisfaction surveys
to help us fulfill our responsibilities to
provide excellence in government by
proactively consulting with those we
serve. This programmatic clearance
provides an expedited approval process
for DOI bureaus and offices to conduct
customer research through external
surveys such as questionnaires and
comment cards.
The proposed renewal covers all of
the organizational units and bureaus in
DOI. Information obtained from
customers by bureaus and offices will be
provided voluntarily. Questions may be

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asked in languages other than English
(e.g., Spanish) where appropriate.
Topic areas serve as a guide within
which the bureaus and offices will
develop questions. No one survey will
cover all the topic areas. The topic areas
include:
(1) Delivery, quality and value of
products, information, and services.
Respondents may be asked for feedback
regarding the following attributes of the
information, service, and products
provided:
(a) Timeliness
(b) Consistency
(c) Accuracy
(d) Ease of Use and Usefulness
(e) Ease of Information Access
(f) Helpfulness
(g) Quality
(h) Value for fee paid for information/
product/service.
(2) Management practices. This area
covers questions relating to how well
customers are satisfied with DOI
management practices and processes,
what improvements they might make to
specific processes, and whether or not
they feel specific issues were addressed
and reconciled in a timely, courteous,
and responsive manner.
(3) Mission management. We will ask
customers to provide satisfaction data
related to DOI’s ability to protect,
conserve, provide access to, provide
scientific data about, and preserve
natural, cultural, and recreational
resources that we manage, and how well
we are carrying out our trust
responsibilities to American Indians.
(4) Rules, regulations, policies. This
area focuses on obtaining feedback from
customers regarding fairness, adequacy,
and consistency in enforcing rules,
regulations, and policies for which DOI
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(5) Interactions with DOI Personnel
and Contractors. Questions will range
from timeliness and quality of
interactions to skill level of staff
providing the assistance, as well as their
courtesy and responsiveness during the
interaction.
(6) General demographics. Some
general demographics may be gathered
to augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visited a facility within a specific
timeframe, their ethnic group, or their
race.
All requests to collect information
under the auspices of this proposed

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Federal Register / Vol. 80, No. 123 / Friday, June 26, 2015 / Notices

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renewal will be carefully evaluated to
ensure consistency with the intent,
requirements, and boundaries of this
programmatic clearance. Interior’s
Office of Policy Analysis will conduct
an administrative and technical review
of each specific request in order to
ensure statistical validity and
soundness. All information collections
are required to be designed and
deployed based upon acceptable
statistical practices and sampling
methodologies, and procedures that
account for and minimize non-response
bias, in order to obtain consistent, valid
data and statistics that are
representative of the target populations.
After completion of its review, the
Office of Policy Analysis will forward
the specific request to OMB for
expedited approval.
II. Data
Title: DOI Programmatic Clearance for
Customer Satisfaction Surveys.
OMB Control Number: 1040–0001.
Form Number(s): None.
Type of Request: Extension of an
approved collection.
Affected Public: DOI customers. We
define customers as anyone who uses
DOI resources, products, or services.
This includes internal customers
(anyone within DOI) as well as external
customers (e.g., the American public,
representatives of the private sector,
academia, other government agencies).
Depending upon their role in specific
situations and interactions, citizens and
DOI stakeholders and partners may also
be considered customers. We define
stakeholders to mean groups or
individuals who have an expressed
interest in and who seek to influence
the present and future state of DOI’s
resources, products, and services.
Partners are those groups, individuals,
and agencies who are formally engaged
in helping DOI accomplish its mission.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Estimated Annual Number of
Respondents: 120,000. We estimate
approximately 60,000 respondents will
submit DOI customer satisfaction
surveys and 60,000 will submit
comment cards.
Estimated Total Annual Responses:
120,000.
Estimated Time per Response: 15
minutes for a customer survey; 3
minutes for a comment card.
Estimated Total Annual Burden
Hours: 18,000.
III. Request for Comments
On March 18, 2015, we published in
the Federal Register (80 FR 14148) a
request for public comments on this

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proposed renewal. We received no
comments in response to this request.
The public now has a second
opportunity to comment on this
renewal. We invite comments
concerning this IC on:
(1) Whether or not the collection of
information is necessary, including
whether or not the information will
have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) Ways to minimize the burden of
the collection of information on
respondents.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment, including your personal
identifying information, may be made
publicly available at any time.
While you can ask us or OMB in your
comment to withhold your personal
identifying information from public
review, we cannot guarantee that we
will be able to do so.
Dated: June 22, 2015.
Benjamin Simon,
Assistant Director, Office of Policy Analysis,
U.S. Department of the Interior.
[FR Doc. 2015–15697 Filed 6–25–15; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
National Park Service
[NPS–WASO–BSD–FEES–18343;
PPWOBSADF0, PFE00FESW.Z00000 (155)]

Proposed Information Collection;
National Park Service Fee Envelopes
National Park Service, Interior.
Notice; request for comments.

AGENCY:
ACTION:

We (National Park Service)
will ask the Office of Management and
Budget (OMB) to approve the
information collection (IC) described
below. As required by the Paperwork
Reduction Act of 1995 and as part of our
continuing efforts to reduce paperwork
and respondent burden, we invite the
general public and other Federal
agencies to take this opportunity to
comment on this IC. We may not
conduct or sponsor and a person is not
required to respond to a collection of
information unless it displays a
currently valid OMB control number.

SUMMARY:

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36843

You must submit comments on
or before August 25, 2015.
ADDRESSES: Send your comments on the
IC to Madonna L. Baucum, Information
Collection Clearance Officer, National
Park Service, 12201 Sunrise Valley
Drive (Room 2C114, Mail Stop 242),
Reston, VA 20192 (mail); or madonna_
[email protected] (email). Please
include ‘‘1024–New NPS Fee
Envelopes’’ in the subject line of your
comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this IC, contact Traci Kolc, National
Park Service, 1201 I Street NW.,
Washington, DC 20005 (mail); or at
[email protected] (email); or at (202)
513–7096 (telephone). Please reference
‘‘1024–New Fee Envelopes’’ in your
comments.
SUPPLEMENTARY INFORMATION:
DATES:

I. Abstract
Every year millions of people visit
units of the National Park System. At
some of these sites, the public is
required to pay a fee. Fees are charged
to help cover the costs of operating and
maintaining fee sites, areas, and
facilities such as campgrounds. Two
forms (NPS 10–935 and NPS 10–936)
are used to pay the entrance fee and to
collect campground fees, which assist
National Park Service (NPS) personnel
in improving facilities and services.
Federal Lands Recreation
Enhancement Act (FLREA), Title VIII,
Division J, of Public Law 108–447 (16
U.S.C. 6801–6814) authorizes the NPS
within the Department of Interior to
charge fees at Federal recreation sites
which meet certain criteria and reinvest
a majority of the revenues into
enhancing the site. Recreation fees
provide a vital source of revenue for
improving facilities and services for
visitors at a variety of public lands
throughout the nation.
The information gathered via the
Entrance Fee Envelope (NPS 10–935)
and the Campground Fee Envelope
(NPS 10–936) must be collected to
ensure that visitors to units of the
National Park System pay the required
entrance and camping fees in certain
locations for use of government facilities
and services. The information requested
on the envelopes includes the following:
Entrance Fee Envelope (NPS 10–935):
• Date
• Number in group
• Amount enclosed
• Interagency Annual/Senior/Access
Pass number if applicable
• Vehicle License number and state
• Time
• Credit card type

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