Impact-based Decision Support Services - Survey for Core

July 2015

Impact Based Decision Support Services – Survey for Core Partners

Introduction

1. Background

What is your affiliation? (choose one)

• Local emergency management

• State/Tribal emergency management

• FEMA and national emergency management

• Other Federal government – please fill in agency name:

• Business/ industry

• Non-profit

• News media

• Other:
  __________________________________________________________________

From which NWS field office do you normally receive products?

Frequency of products

2. Overview of Impact-based Decision Support Services

The NWS is currently evaluating Impact-based Decision Support Services (also known as IDSS) as a key element of its vision for a Weather-Ready Nation.

IDSS refers to the NWS activities that inform weather decisions for events that threaten lives and livelihoods.

What is your overall level of satisfaction with the IDSS you receive from the NWS?

• Very satisfied

• Somewhat satisfied

• Somewhat unsatisfied

• Unsatisfied

• No opinion

How often do you receive information from the NWS? (choose one)

• Frequently (>2 times per month)

• Regularly (~1 time per month)

• Infrequently (a few times per year)

• Never (I don't receive products from the NWS)

How often does the information you receive from the NWS affect your decision-making? (choose one)

• Most of the time (>50% of the time)

• Some of the time (~1 time per month)

• Rarely (<10% of the time)

• Never

NWS satisfaction

3. Products to support IDSS

How frequently do you receive the following NWS products in support of your decisions?	Never (I don't receive products from the NWS)	Infrequently (a few times per year)	Regularly (~1 time per month)	Frequently (>2 times per month)
PowerPoint briefings of forecasts	☐	☐	☐	☐
Webinars discussing real-time impacts of weather events	☐	☐	☐	☐
Short-term forecasts with descriptions of uncertainty	☐	☐	☐	☐
Long-term forecasts with descriptions of uncertainty	☐	☐	☐	☐
Phone or in-person weather briefings on request	☐	☐	☐	☐
Hydrographs with expected river rise levels, crests, and locations	☐	☐	☐	☐
Scenario forecasts that indicate possible outcomes	☐	☐	☐	☐
Watches and warnings issued by NWS	☐	☐	☐	☐
Severe Weather Outlooks (SWO) issued by NWS	☐	☐	☐	☐
Mesoscale discussions	☐	☐	☐	☐

	1	2	3	4	5
How satisfied are you with the accuracy of the following NWS products in support of your decisions?	Not at all satisfied	Not satisfied	No opinion	Satisfied	Extremely satisfied	N/A: I do not receive these products
PowerPoint briefings of forecasts	☐	☐	☐	☐	☐	☐
Webinars discussing real-time impacts of weather events	☐	☐	☐	☐	☐	☐
Short-term forecasts with descriptions of uncertainty	☐	☐	☐	☐	☐	☐
Long-term forecasts with descriptions of uncertainty	☐	☐	☐	☐	☐	☐
Phone or in-person weather briefings on request	☐	☐	☐	☐	☐	☐
Hydrographs with expected river rise levels, crests, and locations	☐	☐	☐	☐	☐	☐
Scenario forecasts that indicate possible outcomes	☐	☐	☐	☐	☐	☐
Watches and warnings issued by NWS	☐	☐	☐	☐	☐	☐
Severe Weather Outlooks (SWO) issued by NWS	☐	☐	☐	☐	☐	☐
Mesoscale discussions	☐	☐	☐	☐	☐	☐

	1	2	3	4	5
How satisfied are you with the timeliness of the following NWS products related to the decisions you make?	Not at all satisfied	Not satisfied	No opinion	Satisfied	Extremely satisfied	N/A: I do not receive these products
PowerPoint briefings of forecasts	☐	☐	☐	☐	☐	☐
Webinars discussing real-time impacts of weather events	☐	☐	☐	☐	☐	☐
Short-term forecasts with descriptions of uncertainty	☐	☐	☐	☐	☐	☐
Long-term forecasts with descriptions of uncertainty	☐	☐	☐	☐	☐	☐
Phone or in-person weather briefings on request	☐	☐	☐	☐	☐	☐
Hydrographs with expected river rise levels, crests, and locations	☐	☐	☐	☐	☐	☐
Scenario forecasts that indicate possible outcomes	☐	☐	☐	☐	☐	☐
Watches and warnings issued by NWS	☐	☐	☐	☐	☐	☐
Severe Weather Outlooks (SWO) issued by NWS	☐	☐	☐	☐	☐	☐
Mesoscale discussions	☐	☐	☐	☐	☐	☐

	1	2	3	4	5
How satisfied are you with the relevance of the following NWS products to the decisions you make?	Not at all satisfied	Not satisfied	No opinion	Satisfied	Extremely satisfied	N/A: I do not receive these products
PowerPoint briefings of forecasts	☐	☐	☐	☐	☐	☐
Webinars discussing real-time impacts of weather events	☐	☐	☐	☐	☐	☐
Short-term forecasts with descriptions of uncertainty	☐	☐	☐	☐	☐	☐
Long-term forecasts with descriptions of uncertainty	☐	☐	☐	☐	☐	☐
Phone or in-person weather briefings on request	☐	☐	☐	☐	☐	☐
Hydrographs with expected river rise levels, crests, and locations	☐	☐	☐	☐	☐	☐
Scenario forecasts that indicate possible outcomes	☐	☐	☐	☐	☐	☐
Watches and warnings issued by NWS	☐	☐	☐	☐	☐	☐
Severe Weather Outlooks (SWO) issued by NWS	☐	☐	☐	☐	☐	☐
Mesoscale discussions	☐	☐	☐	☐	☐	☐

4. Channels to support IDSS

How frequently do you receive NWS information through the following communications channels?	Never (I don't receive products from the NWS)	Infrequently (a few times per year)	Regularly (~1 time per month)	Frequently (>2 times per month)
In-person briefings by request	☐	☐	☐	☐
Phone calls from NWS personnel	☐	☐	☐	☐
NWS personnel taking inbound calls and providing information	☐	☐	☐	☐
Phone recordings	☐	☐	☐	☐
NWS chat	☐	☐	☐	☐
Social media (e.g., Twitter, Facebook)	☐	☐	☐	☐
Embedded NWS personnel with decision-makers	☐	☐	☐	☐
NWS website or web services	☐	☐	☐	☐
NOAA Weather Radio	☐	☐	☐	☐

	1	2	3	4	5
How satisfied are you with the clarity of NWS information communicated through the following channels?	Not at all satisfied	Not satisfied	No opinion	Satisfied	Extremely satisfied	N/A: I do not information through these methods
In-person briefings by request	☐	☐	☐	☐	☐	☐
Phone calls from NWS personnel	☐	☐	☐	☐	☐	☐
NWS personnel taking inbound calls and providing information	☐	☐	☐	☐	☐	☐
Phone recordings	☐	☐	☐	☐	☐	☐
NWS chat	☐	☐	☐	☐	☐	☐
Social media (e.g., Twitter, Facebook)	☐	☐	☐	☐	☐	☐
Embedded NWS personnel with decision-makers	☐	☐	☐	☐	☐	☐
NWS website or web services	☐	☐	☐	☐	☐	☐
NOAA Weather Radio	☐	☐	☐	☐	☐	☐

5. Conclusion

Do you have suggestions as to how (sponsoring office) can improve its products or services?

Paperwork Reduction Act Information: In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to determine whether their customers are satisfied with the services and/or products they are receiving and whether they have suggestions as to how the services/products may be improved or made more useful. The information will be used to improve NOAA’s products and services. Responses to this survey are completely voluntary. No confidentiality can be provided for responses, but you need not supply your name or address. Public reporting burden for this collection of information is estimated to average 20-30 minutes per response. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Sarah Brabson, CIO-PPA1, Station 9826, 1315 East-West Highway, Silver Spring, MD 20910. Notwithstanding any other provision of the law, no person is required to respond to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the requirements of the Paperwork Reduction Act, unless that collection of information displays a currently valid OMB Control Number.

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