NOAA Customer Surveys

Forms and Documents

Document Name	Status
GOES ReBroadcast and Data Collection System surveys Form and Instruction	New
TPO CRADA and SBIR customer surveys Form	New
NWS Medford OR Transportation Weather Web Page survey Form	New
Questionnaire on NOAA Subseasonal to Seasonal Prediction Products Form and Instruction	New
U.S. Global Change Research Program Experience and Participation Form and Instruction	New
Fire Weather Survey Form and Instruction	New
Climate Outlook Form and Instruction	New
National Weather Service Hazard Simplification Project Form and Instruction	New
National Hurricane Center Arrival of Tropical Storm Force Winds Product Form	New
Get into Your Sanctuary Dayi Form	New
Greater Farallones User Satisfaction Survey Form	New
Experimental Snow Forecast Products Form and Instruction	New
Usability feedback for new Coast Survey site Form	New
NERSS System-Wide Monitoring Program Survey for Monitoring Data Synthesis Form	New
IDENTIFYING KEY PARTNERS/USERS OF WEATHER PREDICTION CENTER PRODUCTS AND MAPPING RELATED USER DECISION-MAKING Form	New
Marine Fisheries Advisory Commmittee customer survey on climate information needs Form	New
NOAA Education Overview Model Review Form	New
NWS Western Region Fire Weather Web pages survey Form	New
Winter weather survey - mild climate Form	New
Survey to Assess National Weather Service Hurricane Products Form	New
Third National Climate Assessment Users Survey Form	New
Feedback on National Weather Service Severe Weather Communication Form	New
Instiutionalization Survey Form	New
Hazard Simplfiication Demonstsation Form and Instruction	New
NWS Customer Experience Survey Form	New
Hazard Simplification 2 Form	New
Customer satisfaction survey for NOAA.gov/education Form	New
Usability Testing for Hurricane Threats and Impacts (HTI) Website Form and Instruction	New
NOAA Coral Reef Conservation Program (CRCP) Survey Ecosystem Research and Monitoring Information Form and Instruction	New
Greater Atlantic Region Communications Sukrvey Form	New
Impact-Based Warnings Research Project Form	New
Aviation Digital Data Service (ADDS)Terminal Aerodrome Forecast Customer Survey Form	New
NWS Storm Prediction Center Day 1 Outlook focus groups and interviews Form and Instruction	New
Form Survey NCEP Modeling Stakeholders Survey Form and Instruction	New
NWS 2015 HURRICANE PRODUCTS SOCIAL SCIENCE RESEARCH PROJECT Form	New
Amendment to Add Case Study Survey to NWS Hazard Simplification Project Form	New
0342 ss 042715 Part B.docx Supporting Statement B	2015-04-27
0342 ss 042715 Part A.doc Supporting Statement A	2015-04-27
0648-0342 quantitative and qualitative questions.pdf Supplementary Document	2011-11-21

IC Document Collections

IC ID	Document Title	Status
230868	GOES ReBroadcast and Data Collection System surveys Form and Instruction	New
230724	TPO CRADA and SBIR customer surveys Form	New
230308	NWS Medford OR Transportation Weather Web Page survey Form	New
229881	Questionnaire on NOAA Subseasonal to Seasonal Prediction Products Form and Instruction	New
229798	U.S. Global Change Research Program Experience and Participation Form and Instruction	New
229738	Fire Weather Survey Form and Instruction	New
229132	Climate Outlook Form and Instruction	New
229038	National Weather Service Hazard Simplification Project Form and Instruction	New
228928	National Hurricane Center Arrival of Tropical Storm Force Winds Product Form	New
227766	Partnership survey Other-Survey Instrument	New
227281	Get into Your Sanctuary Dayi Form	New
226877	Greater Farallones User Satisfaction Survey Form	New
226136	Experimental Snow Forecast Products Form and Instruction	New
226055	Usability feedback for new Coast Survey site Form	New
226007	Public Focus Groups to Assess Fire Weather Services Instruction	New
225701	NERSS System-Wide Monitoring Program Survey for Monitoring Data Synthesis Form	New
225547	IDENTIFYING KEY PARTNERS/USERS OF WEATHER PREDICTION CENTER PRODUCTS AND MAPPING RELATED USER DECISION-MAKING Form	New
224065	Marine Fisheries Advisory Commmittee customer survey on climate information needs Form	New
223966	NOAA Education Overview Model Review Form	New
223782	NWS Western Region Fire Weather Web pages survey Form	New
223537	Winter weather survey - mild climate Form	New
223501	Survey to Assess National Weather Service Hurricane Products Form	New
223309	Third National Climate Assessment Users Survey Form	New
223211	Feedback on National Weather Service Severe Weather Communication Form	New
223165	Instiutionalization Survey Form	New
223020	Hazard Simplfiication Demonstsation Form and Instruction	New
222403	Development Group Survey fir the third National Climate Assessment (NCA3) Other-Survey Instrument	New
222330	NWS Customer Experience Survey Form	New
221933	Hazard Simplification 2 Form	New
221854	Customer satisfaction survey for NOAA.gov/education Form	New
220876	Usability Testing for Hurricane Threats and Impacts (HTI) Website Form and Instruction	New
220349	NOAA Coral Reef Conservation Program (CRCP) Survey Ecosystem Research and Monitoring Information Form and Instruction	New
219931	Greater Atlantic Region Communications Sukrvey Form	New
219321	Impact-Based Warnings Research Project Form	New
218579	Aviation Digital Data Service (ADDS)Terminal Aerodrome Forecast Customer Survey Form	New
217935	NWS Storm Prediction Center Day 1 Outlook focus groups and interviews Form and Instruction	New
217746	NCEP Modeling Stakeholders Survey Form and Instruction	New
217426	Impact-based Decision Support Services - Survey for Core Partners Other-Correspondence	New
217077	NWS 2015 HURRICANE PRODUCTS SOCIAL SCIENCE RESEARCH PROJECT Form	New
216875	Rip current message survey Other-survey instrument	New
216705	Amendment to Add Case Study Survey to NWS Hazard Simplification Project Form	New

ICR Details

OMB Control No: 0648-0342	ICR Reference No: 201504-0648-015
Status: Historical Active	Previous ICR Reference No: 201111-0648-005
Agency/Subagency: DOC/NOAA	Agency Tracking No:
Title: NOAA Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/27/2015
	Date Received in OIRA: 04/27/2015
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2018	36 Months From Approved	05/31/2015
Responses	546,594	0	605,529
Time Burden (Hours)	50,436	0	57,000
Cost Burden (Dollars)	0	0	0

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Abstract: This is a request for extension of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 8288	02/17/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 23257	04/27/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 41

IC Title	Form No.	Form Name
Aviation Digital Data Service (ADDS)Terminal Aerodrome Forecast Customer Survey	NA	ADDS TAF Customer Survey
Rip current message survey
Feedback on National Weather Service Severe Weather Communication	NA	Feedback on National Weather Service Severe Weather Communication
Experimental Snow Forecast Products	NA, NA	Experimental Snow Forecast Projects Focus Groups ,   Experimental Snow Forecast Projects Focus Groups
Greater Farallones User Satisfaction Survey	NA	Greater Farallones User Satisfaction Survey
Winter weather survey - mild climate	NA	Winter weather survey - mild
National Weather Service Hazard Simplification Project	NA	National Weather Service Hazard Simplification Project - Winter Weather
NWS 2015 HURRICANE PRODUCTS SOCIAL SCIENCE RESEARCH PROJECT	NA	2015 Hurricane Products Interviews
Greater Atlantic Region Communications Sukrvey	NA	GAR Communications Survey
Customer satisfaction survey for NOAA.gov/education	NA	Customer satisfaction survey for NOAA.gov/education
Hazard Simplification 2	NA	Hazard Simplification 2
Third National Climate Assessment Users Survey	NA	Third National Climate Assessment Users Survey
NOAA Education Overview Model Review	NA	NOAA Education Overview Module Survey
NWS Western Region Fire Weather Web pages survey	NA	NWS Western Region Fire Weather Web Pages survey
Instiutionalization Survey	NA	Assessing the Use and Institutionalization of Watch, Warning, and Advisory Language in Organizational Policies, Procedures, and Decision-Making
NWS Medford OR Transportation Weather Web Page survey	NA	NWS Medford OR Transportation Weather Web Page Survey
Usability feedback for new Coast Survey site	NA	Usability feedback for new Coast Survey
Get into Your Sanctuary Dayi	NA	Get Into Your Sanctuary Day Survey
NWS Storm Prediction Center Day 1 Outlook focus groups and interviews	NA	Questions for focus groups and interviews
Impact-based Decision Support Services - Survey for Core Partners	NA	Impact-based Decision Support Services - Survey for Core Partners
NWS Customer Experience Survey	NA	NWS Customer Experience Survey
Survey to Assess National Weather Service Hurricane Products	NA	Survey to Assess National Weather Service Hurricane Products
Questionnaire on NOAA Subseasonal to Seasonal Prediction Products	NA	Questionnaire on NOAA Subseasonal to Seasonal Prediction Products
Climate Outlook	NA	Climate Outlook
TPO CRADA and SBIR customer surveys	NA, NA	SBIR survey ,   CRADA survey
National Hurricane Center Arrival of Tropical Storm Force Winds Product	NA	NHC Arrival of Tropical Storm Force Winds
Impact-Based Warnings Research Project	NA	Impact-based Warning Focus Group Guide
NOAA Coral Reef Conservation Program (CRCP) Survey Ecosystem Research and Monitoring Information	NA	CRCP Survey Ecosystem Research and Monitoring Information
Development Group Survey fir the third National Climate Assessment (NCA3)
Hazard Simplfiication Demonstsation	NA	Winter Questions Watch Advisory Scenarios
GOES ReBroadcast and Data Collection System surveys	NA, NA	GOES Data Collection User Survey ,   GOES GRB Direct Readout User Survey
Marine Fisheries Advisory Commmittee customer survey on climate information needs	NA	MAFAC customer survey on climate information needs
Usability Testing for Hurricane Threats and Impacts (HTI) Website	NA	Usability Testing Script for Hurricane Threats and Impacts (HTI) Website
Fire Weather Survey	NA	Fire Weather Survey
Amendment to Add Case Study Survey to NWS Hazard Simplification Project	NA	Hazard Simplification Case Study
NCEP Modeling Stakeholders Survey	Survey	NCEP Revised Survey Instructions and Instrument
NERSS System-Wide Monitoring Program Survey for Monitoring Data Synthesis	NA	SWMP Needs Assessment Survey
U.S. Global Change Research Program Experience and Participation	NA	USGCRP Experience and Participation Survey
IDENTIFYING KEY PARTNERS/USERS OF WEATHER PREDICTION CENTER PRODUCTS AND MAPPING RELATED USER DECISION-MAKING	NA	IDENTIFYING KEY PARTNERS/USERS OF WEATHER PREDICTION CENTER PRODUCTS AND MAPPING RELATED USER DECISION-MAKING
Public Focus Groups to Assess Fire Weather Services
Partnership survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	546,594	605,529	0	0	-58,935	0
Annual Time Burden (Hours)	50,436	57,000	0	0	-6,564	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Adjustments: Several of the surveys included in the previous collection are not to be renewed and others have been approved since the last renewal. This generic clearance continues to be used for a wide variety of surveys, especially for NWS Web sites; however, also for NWS, a private company is now managing their Web site customer survey. Thus, there are slight decreases in total responses and hours estimated in 2012.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/27/2015

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