Generic Clearance for Consumer Complaint and Information Collection System (Testing and Feedback)

Forms and Documents

Document Name	Status
CFPB's Consumer Response Intake Form Improvement Study Form and Instruction	New
3170-0042 Supporting Statement Part B.pdf Supporting Statement B	2015-05-28
IC Template - 3170-0042.pdf Supplementary Document	2015-04-08
CR Gen Clearance Inventory 6-10-2013 818p.xls Supplementary Document	2015-04-08
3170-0042_Supporting Statement Renewal Part A.pdf Supporting Statement A	2015-05-28

IC Document Collections

IC ID	Document Title	Status
224862	Submit a Complaint - Small Business Intake User Experience Test Other-Information	New
223946	CFPB's Consumer Response Intake Form Improvement Study Form and Instruction	New

ICR Details

OMB Control No: 3170-0042	ICR Reference No: 201504-3170-002
Status: Historical Active	Previous ICR Reference No: 201307-3170-002
Agency/Subagency: CFPB	Agency Tracking No: TI 10267
Title: Generic Clearance for Consumer Complaint and Information Collection System (Testing and Feedback)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/28/2015
	Date Received in OIRA: 04/08/2015
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2018	36 Months From Approved	05/31/2015
Responses	2,130,000	0	3,270,000
Time Burden (Hours)	355,002	0	418,260
Cost Burden (Dollars)	0	0	0

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Abstract: Over the past several years, the CFPB has undertaken a variety of service delivery-focused activities contemplated by the Dodd-Frank and Wall Street Reform and Consumer Protection Act, Public Law No. 111-2013 (Dodd-Frank Act). These activities, which include consumer complaint and inquiry processing, referral, and monitoring, involve several interrelated systems. The streamlined process of the generic clearance will continue to allow the Bureau to implement these systems efficiently, in line with the Bureau's commitment to continuous improvement of its delivery of services through iterative testing and feedback collection.

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Authorizing Statute(s): PL: Pub.L. 111 - 203 1013(b)(3), 1021, and 103 Name of Law: Dodd-Frank and Wall Street Reform and Consumer Protection Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 78069	12/29/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 18830	04/08/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Submit a Complaint - Small Business Intake User Experience Test	NA	Consumer Response - Small Business Intake
CFPB's Consumer Response Intake Form Improvement Study	NA	Consumer Response Intake Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,130,000	3,270,000	0	0	-1,140,000	0
Annual Time Burden (Hours)	355,002	418,260	0	0	-63,258	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Based on CFPB's experiences in conducting information collections under this approval, CFPB is requesting to adjust the estimated number of annual responses from 3,270,000 to 710,000 and the estimated number of annual burden hours from 418,260 to 118,334. These adjustments result in a projected net decrease of (2,560,000) annual responses and (299,926) burden hours. Therefore, there is a projected decrease of 1,140,000 responses and 63,258 burden hours over a three year period.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/08/2015

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