IRES CS (CSA) Registrations (Intranet)

Customer Service Application
(CSA)
Screen Package

Integrated Registration Services (IRES)
March 20, 2015

OMB Clearance Package OMB# 0960-0626

Table of Contents
1. CSA Home ................................................................................................................................................ 5
2. Multiple User IDs Found .......................................................................................................................... 6
3. User Information for [User ID] ................................................................................................................. 7
4. New User Information - Add Foreign User .............................................................................................. 8
5. New User Information - Add New/Pending User ID ................................................................................ 9
6. New User Information - No SSN FoundUser ID .................................................................................... 10
7. New User Information - Numi Failed ..................................................................................................... 11
8. Users for Company ................................................................................................................................. 12
9. Employer Information ............................................................................................................................. 13
10. Add Services - NO SERVICES AVAILABLE .................................................................................... 14
11. Add Services - With Services ............................................................................................................... 15
12. Service Status ........................................................................................................................................ 16
13. Deactivate Services ............................................................................................................................... 17
14. Block ..................................................................................................................................................... 18
15. Block - Error ......................................................................................................................................... 19
16. Confirmation of Blocking ..................................................................................................................... 20
17. Manage Pending Services ..................................................................................................................... 21
18. Update Employer Information - Employer information updated successfully ..................................... 22
19. Update Employer Information - EIF & MEF failure ............................................................................ 23
20. Update Employer Information - EIF Failure......................................................................................... 24
21. Reestablish Employer / Employee Relationship ................................................................................... 25
22. User History .......................................................................................................................................... 26
23. User History - for SSN .......................................................................................................................... 27
24. Employer History .................................................................................................................................. 28
25. Remove Employer ................................................................................................................................ 29
2|Page

26. Employer Address Search ..................................................................................................................... 30
27. Add/Update Employer Address - CBSV Address ................................................................................ 31
28. Add/Update Employer Address - Other Address .................................................................................. 32
29. Report of Contact - Global .................................................................................................................... 34
30. Specialized Services - No Services Available ...................................................................................... 34
31. Exclusive Special Services - No Services Available ............................................................................ 35
32.Exclusive Special Services - No Employer Info .................................................................................... 36
33. Exclusive Special Services - With Services .......................................................................................... 37
34. Exclusive Special Services - With Services - Error .............................................................................. 38
35. Unblock Search ..................................................................................................................................... 39
36. MEF & EIF Check - Failure ................................................................................................................. 40
37. Unblock ................................................................................................................................................. 41
38. Select Suite - BSO ................................................................................................................................ 42
39. Select Suite - AR ................................................................................................................................... 43
40. Confirmation of Remove Employer ...................................................................................................... 44
41. Confirmation of Adding Services - ATTORNEY FEE ........................................................................ 45
42. Confirmation of Adding Services - INTERNET REPRESENTATIVE PAYEE ................................. 46
43. Confirmation of Adding Services - CONSENT BASED SERVICES - SSNVS .................................. 47
44. Confirmation of Adding Services - WAGE REPORTING WEB SERVICE FOR CONSOLIDATORS
.................................................................................................................................................................... 48
45. Confirmation of Unblocking ................................................................................................................. 49
46. Confirmation of Deactivating Services ................................................................................................. 50
47. Confirmation of Reestablish Employer / Employee Relationship ........................................................ 51
48. Record ID Information .......................................................................................................................... 52
49. Print Activation Code for eFolder ......................................................................................................... 53
50. View Activation Code for eFolder ........................................................................................................ 54
3|Page

51. Privacy Act Statement......................................................................................................................... 545
52. Paperwork Reduction Act......................................................................................................................56

4|Page

1. CSA Home

5|Page

2. Multiple User IDs Found

6|Page

3. User Information for [User ID]

7|Page

4. New User Information - Add Foreign

8|Page

5. New User Information - Add New/Pending User ID

9|Page

6. New User Information - No SSN

10 | P a g e

7. New User Information - Numi Failed

11 | P a g e

8. Users for Company

12 | P a g e

9. Employer Information

13 | P a g e

10. Add Services - NO SERVICES AVAILABLE

14 | P a g e

11. Add Services - With Services

15 | P a g e

12. Service Status

16 | P a g e

13. Deactivate Services

17 | P a g e

14. Block

18 | P a g e

15. Block - Error

19 | P a g e

16. Confirmation of Blocking

20 | P a g e

17. Manage Pending Services

21 | P a g e

18. Update Employer Information - Employer

22 | P a g e

19. Update Employer Information - EIF & MEF failure

23 | P a g e

20. Update Employer Information - EIF Failure

24 | P a g e

21. Reestablish Employer / Employee Relationship

25 | P a g e

22. User History

26 | P a g e

23. User History - for SSN

27 | P a g e

24. Employer History

28 | P a g e

25. Remove Employer

29 | P a g e

26. Employer Address Search

30 | P a g e

27. Add/Update Employer Address - CBSV Address

31 | P a g e

28. Add/Update Employer Address - Other Address

32 | P a g e

29. Report of Contact - Global

33 | P a g e

34. Report
of Contact
-of
For
New
User
Info
Submit
with
36.
Report
Contact
For
Update
Employer
Info
30.
30.
31.
Specialized
Report
32.
Report
ofof
of
Contact
Contact
Services
Contact
- For
For
-User
No
-Unblock
User
For
Services
History
Block
History
Available
for
. Report
ofReport
Contact
-of
For
New
User
Info
Submit
for SSN
No
SSNSSN
35.
Report
Contact
---For

34 | P a g e

31. Exclusive Special Services - No Services Available

35 | P a g e

32.Exclusive Special Services - No Employer Info

36 | P a g e

33. Exclusive Special Services - With Services

37 | P a g e

34. Exclusive Special Services - With Services - Error

38 | P a g e

35. Unblock Search

39 | P a g e

36. MEF & EIF Check - Failure

40 | P a g e

37. Unblock

41 | P a g e

38. Select Suite - BSO

42 | P a g e

39. Select Suite - AR

43 | P a g e

40. Confirmation of Remove Employer

44 | P a g e

41. Confirmation of Adding Services - ATTORNEY FEE

45 | P a g e

42. Confirmation of Adding Services - INTERNET REPRESENTATIVE PAYEE

46 | P a g e

43. Confirmation of Adding Services - CONSENT BASED SERVICES - SSNVS

47 | P a g e

44. Confirmation of Adding Services - WAGE REPORTING WEB SERVICE FOR CONSOLIDATORS

48 | P a g e

45. Confirmation of Unblocking

49 | P a g e

46. Confirmation of Deactivating Services

50 | P a g e

47. Confirmation of Reestablish Employer / Employee Relationship

51 | P a g e

48. Record ID Information

52 | P a g e

49. Print Activation Code for eFolder

53 | P a g e

50. View Activation Code for eFolder

54 | P a g e

51. Privacy Act Statement

Privacy Act Statement
Collection and Use of Personal Information
Sections 205(a) and 1106 of the Social Security Act, as amended, authorize us to collect this
information to allow you access to our online applications. We will use the information you
provide to verify your identity and to register you, your company, or authorized employee(s) to
use our Business Services Online (BSO) suite of services. The Privacy Act (5 U.S.C. & 552a(b))
permits us to disclose the information you provide in accordance with approved routine uses.
Providing us this information is voluntary. However, failing to provide us with all or part of the
information could prevent us from offering you access to our BSO suite of services. Additional
information about our BSO suite of services, routine uses of information, programs, and systems
is available online at www.socialsecurity.gov or at your local Social Security office.

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51. Paperwork Reduction Act Statement

Paperwork Reduction Act Statement
This information collection meets the clearance requirements of 44 U.S.C. 3507, as
amended by Section 2 of the Paperwork Reduction Act of 1995. You do not need to
answer these questions unless we display a valid Office of Management and Budget
(OMB) control number. The OMB control number for this information collection is 09600626; expiration date 09/30/2015. We estimate that it will take about 20 minutes to read
the instructions, gather the facts, and answer the questions. You may send comments
on our estimate of the time needed to complete the form to: Social Security
Administration, 6401 Security Blvd. Baltimore, MD 21235-0001.

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