Request for Approval under the "Generic Clearance for the Collection of Routine Customer Feedback"

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 3133-0188)

TITLE OF INFORMATION COLLECTION: Secure File Transfer Portal Survey

PURPOSE: Secure File Transfer Portal Testing Feedback.

DESCRIPTION OF RESPONDENTS: Testing participants will consist of a subset of federally insured credit unions, which will submit examination documents to NCUA using the secure file transfer portal. NCUA plans to solicit approximately 200 volunteer federally insured credit unions to participate in the usability testing. During the examination, each credit union will transfer documents to NCUA using the secure file transfer portal (instead of currently used transmission methods) and provide feedback on their experience via an online survey. NCUA estimates the time to complete the survey as 0.25 hours.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [ ] Customer Satisfaction Survey

[X] Usability Testing (e.g., Website or Software) [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name:__Tracy Crews___________________________________

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No

BURDEN HOURS

Category of Respondent	No. of Respondents	Participation Time-Minutes	Burden Hours
Private Sector – Credit Unions	200	0.25	50
Totals	200	0.25	50

FEDERAL COST: The estimated annual cost to the Federal government is _$0_________

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

The potential group of respondents will depend on the credit unions that are scheduled for examinations during the testing period. NCUA’s examiners that are participating in the testing will request credit unions that are scheduled for examinations during the testing period to use the secure file transfer portal (instead of currently used transfer methods) to transfer certain documents.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [X] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

3