Cover Letter VRE Non-Participant 05_08_2013

Dear Veteran or Servicemember:

As part of its ongoing commitment to improve service, the Department of Veterans Affairs (VA), Veterans Benefits Administration is conducting a survey of Veterans or Servicemembers who have applied for, but did not complete, the Vocational Rehabilitation and Employment Program. VA has commissioned an independent research company, J.D. Power and Associates, to administer the survey.

Your input about your recent experience with the Vocational Rehabilitation and Employment Program is critical to our efforts to improve the quality of service we provide.

It is important for you to know that

• Your participation in this survey is voluntary. If you decide to participate, your answers will not affect your current or future benefits.

• If you decide not to participate, your eligibility for VA benefits will not be affected in any way.

• Information will be kept private to the extent of the law. Any information you provide on this questionnaire is confidential and will not be linked to you.

The survey should only take approximately 10-15 minutes to complete. For your convenience, you may complete and return the survey in the enclosed postage-paid envelope.

Any questions about this survey should be directed to a J.D. Power and Associates representative at 877-774-5372 (toll-free) or by e-mail at [email protected]. To access the J.D. Power and Associates Privacy Notice, please visit http://businesscenter.jdpower.com/privacy.aspx.

I sincerely urge you to complete the questionnaire. Your participation will help us continue to improve delivery of VA benefits. Thank you in advance for helping us in this important Voice of the Veteran Customer Satisfaction Survey Initiative!

Sincerely,

Under Secretary for Benefits

P.S. For information about VA benefits, I invite you to visit our VA Home Page on the Internet at http://www.va.gov. I also encourage you to visit eBenefits.va.gov, and register to obtain a user account.