VOV (Voice of Veteran) Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
VR&E Enroll Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
Edu Servicing Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
LGY Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
Edu Enroll Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
Comp Servicing Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
Comp Enroll Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
VR&E_Enrollment_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
LGY_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Repair queued
Edu_Servicing_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
Edu_Enrollment_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
Comp Servicing Postcard_05082013.doc	Supplementary Document	Uploaded 2016-01-25	Available
Comp_Enrollment_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
VR&E_Servicing_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
VR&E_Non-Participant_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
SAH_Grantees_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
SAH_Non_Grantees_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
Pens_Servicing_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Available
Pens_Enrollment_Cover_Letter_05082013.docm	Supplementary Document	Uploaded 2016-01-25	Repair queued
VBA_VOV Tracking_OMB Supporting Statement B_05_07_13.docx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_VOV Tracking_OMB Supporting Statement A_07_17_13 (1).docx	Supplementary Document	Uploaded 2016-01-25	Available
VOV_Supporting Statement A_6 25 12.docx	Supplementary Document	Uploaded 2016-01-25	Available
VOV justification_4_21_2011.docx	Supplementary Document	Uploaded 2016-01-25	Available
VOV_Supporting Statement A_6 25 12.docx	Supplementary Document	Uploaded 2016-01-25	Available
Part B Supporting Statement_VOV Pilot_12 09 10.doc	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_VRE Servicing_06 27 12_final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_VRE Enrollment_6 27 12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_VR&E Escaped Beneficiary_06.27.12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_SAH Servicing_06.27.12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_Pension Servicing_06.27.12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_LGY Enrollment_06.27.12 final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_Education Servicing_06.27.12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_Education Enrollment_06.27.12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Available
VBA_Analytic Map_Compensation Servicing_06.27.12.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Repair queued
VBA_Analytic Map_C&P Enrollment_06.27.final.xlsx	Supplementary Document	Uploaded 2016-01-25	Repair queued
Previous ICR Document.pdf	Supplementary Document	Uploaded 2016-01-11	Available
VBA_SAH_Servicing questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Available
VBA_LGY_Enrollment questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Repair queued
VBA_Compensation_Servicing questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Available
VBA_Compensation_Enrollment questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Available
VBA_VRE_Non Participant questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Repair queued
VBA_VRE_Servicing questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Repair queued
VBA_VRE_Enrollment questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Available
VBA_EDU_Servicing questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Available
VBA_EDU_Enrollment questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Repair queued
VBA_Pension_Servicing questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Available
VBA_Pension_Enrollment questionnaire_Revised_02.11.16.docx	Supplementary Document	Uploaded 2016-02-29	Repair queued
APG VBA_VOV Change_11.19.2015 clean.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2016-01-11	Available
VBA_VOV Tracking_OMB Supporting Statement B _02.29.15_clean.docx	Supporting Statement B	Uploaded 2016-02-29	Available
VOV Tracking_OMB Supporting Statement A 022915.docx	Supporting Statement A	Uploaded 2016-02-29	Available
VE Non Substantial Change White Paper Generic Clearance (1-5-16).docx	Justification for No Material/Nonsubstantive Change	Uploaded 2016-01-06	Available
VR&E_Servicing_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
VR&E_NonParticipant_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
VR&E_Access_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
SAH_Grant_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Repair queued
Pension_Servicing_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Repair queued
Pension_Access_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
LGY_Access_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
Edu_Servicing_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
Edu_Access_Cover Letter_Revised 01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
Comp_Servicing_Cover Letter_Revised_01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Repair queued
Comp_Access_Cover Letter_Revised_01.08.16_CLEAN.doc	Supplementary Document	Uploaded 2016-01-11	Available
Comp_Servicing_Postcard_Revised 11.12.15_CLEAN.docx	Supplementary Document	Uploaded 2015-11-19	Available
Comp Access Postcard_Revised 10.9.15_CLEAN.docx	Supplementary Document	Uploaded 2015-11-19	Repair queued
VR&E_Enroll_Postcard_Revised 11.12.15_CLEAN.docx	Supplementary Document	Uploaded 2015-11-19	Available
LGY_Access_Postcard_Revised 11.12.15_CLEAN.docx	Supplementary Document	Uploaded 2015-11-19	Repair queued
Edu_Servicing_Postcard_Revised 11.12.15_CLEAN.docx	Supplementary Document	Uploaded 2015-11-19	Available
Edu_Access_Postcard_Revised 11.12.15_CLEAN.docx	Supplementary Document	Uploaded 2015-11-19	Available
NOA Response_Assessment_5_3_13final.docx	Supplementary Document	Uploaded 2013-05-03	Available
VBA_VOV Benchmark Overview_OMB Response_6.7.12.xlsx	Supplementary Document	Uploaded 2012-07-09	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
220041	Voice of the Vocational Rehabilitation & Employment Servicing Survey Instrument	Other-Survey Instrument	New
220033	Voice of the Veteran Vocational Rehabilitation & Employment Enrollment Survey Instrument	Other-Survey Instrument	New
220032	Voice of the Veteran Education Servicing Survey Instrument	Other-Survey Instrument	New
220031	Voice of the Veteran Education Enrollment Survey Instrument	Other-Survey Instrument	New
220026	Voice of the Veteran Loan Guaranty Home Loan Survey Instrument	Other-Survey Instrument	New
220023	Voice of the Veteran Specialty Adapted Housing Servicing Survey Instrument	Other-Survey Instrument	New
219954	Voice of the Veteran Pension Servicing	Other-Survey Instrument	New
219953	Voice of the Veteran Pension Enrollment Survey	Other-Survey Instrument	New
219952	Voice of the Veteran Compensation Servicing Survey Instrument	Other-Survey Instrument	New
219951	Voice of the Veteran Compensation Enrollment Survey Instrument	Other-Survey Instrument	New
203010	Voice of the Vocational Rehabilitation & Employment Non-Participant Survey Instrument	Other-Survey Instrument VRE Non Participant	Modified

ICR Details

OMB Control No: 2900-0782	ICR Reference No: 201511-2900-003
Status: Historical Inactive	Previous ICR Reference No: 201305-2900-002
Agency/Subagency: VA	Agency Tracking No: VBA-BAS-YM
Title: VOV (Voice of Veteran) Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 03/04/2016
	Date Received in OIRA: 03/01/2016
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2017	01/31/2017	01/31/2017
Responses	130,800	0	130,800
Time Burden (Hours)	32,700	0	32,700
Cost Burden (Dollars)	0	0	0

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Abstract: VOV (Voice of Veteran) Surveys will be used primarily to measure customer satisfaction from the Veterans and their dependents.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 119	06/20/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 188	09/27/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

table that charts list of burden

IC Title	Form No.	Form Name
Voice of the Vocational Rehabilitation & Employment Non-Participant Survey Instrument
Voice of the Veteran Specialty Adapted Housing Servicing Survey Instrument
Voice of the Veteran Loan Guaranty Home Loan Survey Instrument
Voice of the Veteran Pension Servicing
Voice of the Vocational Rehabilitation & Employment Servicing Survey Instrument
Voice of the Veteran Vocational Rehabilitation & Employment Enrollment Survey Instrument
Voice of the Veteran Education Enrollment Survey Instrument
Voice of the Veteran Education Servicing Survey Instrument
Voice of the Veteran Compensation Enrollment Survey Instrument
Voice of the Veteran Compensation Servicing Survey Instrument
Voice of the Veteran Pension Enrollment Survey

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Previously, the eleven survey instruments were submitted under a single Instrument Collection List. The eleven survey instruments have been submitted as unique collections to satisfy reporting requirements. The net respondent burden remains unchanged.

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Annual Cost to Federal Government: $4,577,543

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/01/2016

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