DLA Supplier Feedback Survey

DLA Supplier Survey
Introduction

In support of the Defense Logistics Agency’s (DLA) Industry Engagement Plan, we are excited to announce our 2018
Supplier Satisfaction Survey effort sponsored by HQ J7, DLA Acquisition. We invite your organization to complete this
voluntary survey to help DLA better understand what factors drive supplier satisfaction along the following four (4)
dimensions:
DLA-Supplier Relationship
DLA Communication
Growth & Profit Potential
DLA Effectiveness
We request that you select a single representative from your establishment to complete this anonymous survey. This
representative should be best positioned to provide your establishment’s collective supplier satisfaction feedback with its
overall interactions and engagement with DLA at various stages of the acquisition lifecycle. In the event your
establishment’s DLA business is complex, and it is too difficult to provide collective feedback, please contact us at
dlasuppliersurvey.dla.mil to identify additional representatives to complete the survey for your organization. For example,
your organization may have different business units that support specific DLA supply chains or programs and it may be
more appropriate for representatives from these units to also complete the survey.
If you have not had the opportunity to review the purpose and scope of this survey effort, please Click Here to review the
invitation letter from Mr. Matthew R. Beebe, DLA Acquisition. If you prefer to provide a response on paper, please Click
Here to access the PDF version and submit your completed response to dlasuppliersurvey.dla.mil.

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DLA Supplier Survey

1. What are the primary methods your organization uses to identify DLA
business opportunities? (select all that apply)
DLA Internet Bid Board System (DIBBS)
Federal Business Opportunities (FBO)
GSA eBuy
3rd Party Business Opportunity Services
Industry or Trade meetings/associations
Other (please specify)

* 2.

Is your organization interested in pursuing future DLA business

opportunities?
Yes
No

If the response to Question 2 is " Yes", skip to question 4.

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DLA Supplier Survey

3. Please describe why your organization is no longer planning to
pursue future DLA business opportunities. (select all that apply)
DLA's choice of acquisition strategy for my organization's products and/or services
Limited DLA opportunities for my organization's products and/or services
Excessively long DLA acquisition cycles for my organization's products and/or services
Other organizational considerations that have nothing to do with DLA
Other (please specify)

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DLA Supplier Survey

* 4.

How would you describe your business type for the majority of your

organization's DLA sales?
Manufacturer/ Assembler
Distributor of Finished Products
Service Provider

* 5.

How would you describe your business type for the majority of your
organization's DLA sales?
Small Business
Large Business
Non-profit (Ability-one, universities/colleges, FFRDC, UNICOR/FPI, etc.)

* 6.

Which contract type applies to the majority of your organization's DLA
sales?
Long term arrangements with flexible ordering requirements
Short term, fixed procurements of products or services.

* 7.

What are your organization's estimated annual DLA sales (US

Dollars)?
Less than $100K
$100K to $1M
$1M to $10M
$10M to $100M
$100M to $1B
Greater than $1B

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* 8.

How long has your organization conducted business with DLA as a
prime contractor?
Less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more

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DLA Supplier Survey

* 9.

In the next series of questions, we would like to obtain feedback on

your satisfaction as a supplier to DLA. Please select the DLA supply
chain to which you would like to attribute your answers. You may also
select to answer for DLA in general. After answering once, you will be
given the option to answer for another supply chain or proceed to the
end.
Aviation

Industrial Hardware

Land

Energy

Maritime

Distribution

Clothing & Textiles

Disposition

Construction & Equipment

DLA Contracting Services Office (DCSO)

Medical

General DLA

Subsistence
Other (please specify)

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DLA Supplier Survey
DLA-Supplier Relationship

* 10.

Evaluate the following statement: DLA treats my organization as a

valued supplier.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 11.

Evaluate the following statement: DLA effectively resolves issues.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 12.

Evaluate the following statement: DLA resolves issues in a timely

manner.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

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* 13.

Evaluate the following statement: DLA strives to reach equitable

resolutions when differences arise.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 14.

Evaluate the following statement: DLA's resources are readily
accessible to resolve issues or answer questions.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

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DLA Supplier Survey
DLA Communication

* 15.

Evaluate the following statement: DLA's communications with my

organization are trustworthy. DLA does what it says it is going to do.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 16.

Evaluate the following statement: DLA's communications with my

organization are timely.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 17.

Evaluate the following statement: DLA communicates adequate
amounts of information.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

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DLA Supplier Survey
Growth & Profit Potential

* 18.

Evaluate the following statement: DLA provides long term growth
(sales) opportunities for my organization.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 19.

Evaluate the following statement: DLA provides an opportunity for

my organization to make a reasonable profit on our contracts.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 20.

Evaluate the following statement: DLA solicitations for my

organization's product and/or services rarely require high levels of effort
(time/expense) to bid.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

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DLA Supplier Survey
DLA Effectiveness

* 21.

Evaluate the following statement: DLA's processes are highly

effective during Solicitation through Contract Award. DLA's processes
do not result in unnecessary supplier costs or burdens.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

If the response to Question 21 is " Neither Agree nor Disagree ", "Agree", or "Strongly Agree ", Skip to
Question 23.

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DLA Supplier Survey
DLA Effectiveness

22. Please indicate which factors impacted your assessment of
DLA's effectiveness during Solicitation through Contract Award. (Select
all that Apply)
Excessive delays

Contract terms and conditions

Limited time to respond

Negotiations

Inadequate information sharing

Pricing

DLA's selected acquisition strategy

Inadequate debriefs

Product and/or Service vague or overly restrictive

Resolution of protests

Lack of Technical Data
Other (please specify)

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DLA Supplier Survey
DLA Effectiveness

* 23.

Evaluate the following statement: DLA's processes are highly
effective during Contract Period of Performance through Contract Closeout. DLA's processes do not result in unnecessary supplier costs or
burdens.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

If the response to Question 23 is " Neither Agree nor Disagree ", "Agree", or "Strongly Agree ", Skip to
Question 25.

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DLA Supplier Survey
DLA Effectiveness

24. Please indicate which factors impacted your assessment of
DLA's effectiveness during Contract Period of Performance through
Contract Closeout. (Select all that apply)
Forecasting

Excessive expedite request(s)

Lack of Technical Data

Receiving

Pre-production testing issues

Invoicing

Production testing/inspection

Payment

Contract modifications (Non-price related)

Contract close-out

Pricing modifications

Terminations

DLA First Destination Transportation

Timely resolution of issues

Other (please specify)

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DLA Supplier Survey
DLA Effectiveness

* 25.

Evaluate the following statement: DLA has sufficient technical

knowledge of my organization's industry.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 26.

Evaluate the following statement: DLA has sufficient knowledge of
my organization's products and/or services and capabilities.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

* 27.

Evaluate the following statement: DLA seeks ideas and
innovations from my organization to improve supply chain support for
the Warfighter.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

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* 28.

Evaluate the following statement: DLA provides a better overall

supplier experience as compared to other U.S. federal/DoD
organizations.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

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DLA Supplier Survey

29. Please provide additional comments concerning this survey or any
other issues you would like to bring to DLA's attention.

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