CAC Inquiries

National Credit Union Administration
Consumer Assistance Center
1775 Duke St., Alexandria, VA 22314-3418
Fax: 703-518-6682
Consumer Website: www.MyCreditUnion.gov

Questions? Call us at 800-755-1030
How We Can Help - Inquiries
NCUA’s Consumer Assistance Center provides consumers with information about federal financial consumer protection and
share insurance matters, as well as assists consumers in resolving disputes with credit unions. NCUA’s consumer protection
website, MyCreditUnion.gov, hosts the online Consumer Assistance Center. MyCreditUnion.gov and the online Consumer
Assistance Center provide helpful consumer resources, including the CU Locator, Pocket Cents, the FAQ Knowledge Base,
NCUA Fraud Prevention Center, and brochures and publications for consumers.
Additionally, you may speak to a consumer assistance representative about your questions or concerns by contacting the
NCUA Consumer Assistance Center at 800-755-1030, Monday-Friday 8 AM to 5 PM ET. However, in order for us to review a
specific question, we must receive your inquiry in writing.

Helpful Consumer Resources
NCUA offers a number of resources to help answer frequently asked questions from consumers.
Visit MyCreditUnion.gov to access:
x CU Locator – Locate a credit union near you!
x Pocket Cents – A site dedicated to financial literacy resources for consumers of all ages, including specific information
for youth, teens and tweens, young adults, parents and educators, older adults, and servicemembers.
x NCUA Consumer Assistance Center – Access helpful brochures, review FAQs, submit an inquiry about federal
financial consumer protection and share insurance matters, or file a complaint about a credit union.
x NCUA Fraud Prevention Center – Learn about common frauds and scams targeting consumers.
x FAQ Knowledge Base – Over 300 answers to frequently asked questions on consumer protection and share insurance
matters.
x Share Insurance Estimator – Calculate the amount of your insured funds at a federally insured credit union.
x Hit the Road –  free interactive game that helpƐ youth develop smart financial habits.
x Glossary – A comprehensive glossary of financial terms with consumer-friendly definitions.
x NCUA’s YouTube Channel – View NCUA’s Consumer Report series to learn more about current financial hot topics.
x @MyCUgov – Follow us on NCUA’s consumer Twitter feed to stay up to date on consumer protection issues.
If after reviewing these resources, you still have a question, please submit your inquiry online at MyCreditUnion.gov or by using
the NCUA Consumer Inquiry Form below. The NCUA Consumer Inquiry Form is for non-complaint inquiries only.
If you have a complaint and cannot resolve the issue with your credit union, you can file a complaint with NCUA by completing
the NCUA Consumer Assistance Form.
Privacy
The information collected is solicited to provide NCUA with data that is necessary and useful in reviewing requests received from individuals regarding
their interactions with federal and federally insured credit unions. You are not required to give us this information. However, without such
information, our ability to complete a review or to provide requested assistance may be hindered. It is intended that the information you provide to us
will be used within NCUA and provided to the credit union that is the subject of your complaint or inquiry. As required by law, we may make additional
disclosures of such information.
Paperwork Reduction Act Statement
The estimated average public reporting burden associated with this information collection is 5 minutes per response. Comments concerning the
accuracy of this burden estimate and or any other aspect of this information collection, including suggestions for reducing this burden should be
address to the National Credit Union Administration, ATTN: PRA Clearance Officer, 1775 Duke Street, Alexandria, Virginia 22314. An agency may
not conduct or sponsor, and a person is not required to respond to, an information collection unless it displays a valid OMB control number.

- DO NOT SUBMIT THIS PAGE WITH YOUR INQUIRY -

OMB No. 3133-XXXX

CONSUMER INQUIRY FORM
Please type or print clearly in ink below. Mail or Fax this form to:
National Credit Union Administration
Consumer Assistance Center
1775 Duke St., Alexandria, VA 22314-3418
Fax: 703-518-6682

* Required information for processing your inquiry
1. YOUR INFORMATION
Salutation: տ Mr. տ Mrs. տ Ms.

*Address:

*First Name:
*City:

*Last Name:
Email:

*State:

Phone:

*Zip Code:

*Contact Preference: ‫ ܆‬Mail ‫ ܆‬Email
2. *WHAT IS YOUR INQUIRY ABOUT?

*Preferred Language: ‫ ܆‬English ‫ ܆‬Spanish
Select only one.

If your inquiry involves more than one issue, you will need to submit a separate inquiry form for each.
Please note, NCUA cannot offer legal or financial advice. Response provided is for informational purposes only.

‫ ܆‬Locating a Credit Union
‫ ܆‬NCUA Brochures or Publications
‫ ܆‬Financial Literacy Resources
‫ ܆‬NCUA Share Insurance Coverage
‫ ܆‬Credit Union Governance
‫ ܆‬Credit Union Membership
‫ ܆‬MyCreditUnion.gov
‫ ܆‬Filing a complaint

‫ ܆‬Savings/Share Account
‫ ܆‬Checking/Share Draft Account
‫ ܆‬Money Market Account
‫ ܆‬Certificate of Deposit/Share Certificate
‫ ܆‬Retirement Account, e.g., IRA, Keogh
‫ ܆‬ATM/Debit Card
‫ ܆‬Car/Auto Loan
‫ ܆‬Student Loan

‫ ܆‬Home Equity Loan/Line of Credit
‫ ܆‬Mortgage/Home Loan
‫ ܆‬Credit Card
‫ ܆‬Consumer Loan
‫ ܆‬Payday/Title Loan
‫ ܆‬Overdraft Loan
‫ ܆‬Consumer Lease
‫ ܆‬Other _____________________

3. *INQUIRY INFORMATION
DO NOT INCLUDE personal or confidential information, such as your social security, credit card, or account numbers.

*Please describe the nature of your inquiry: