CAC Inquiries

NCUA CAC

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OMB No. 3133-XXXX

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NCUA's Authority
Please note, NCUA does not have the authority to resolve every type of problem that may arise with a credit union. We are
unable to resolve contract disputes or undocumented factual disputes between a consumer and a credit union. In these
cases, we suggest that you contact an attorney. We cannot investigate matters that are the subject of a pending lawsuit or
offer legal assistance. NCUA cannot represent consumers in settling claims or recovering damages. NCUA does not own,
operate, or control credit unions, nor do we establish their operating policies and procedures. We cannot dictate the range of
services they offer and are unable to resolve complaints about customer service or disagreements over specific credit union
policies and procedures not addressed by federal law or regulation.
Privacy
The information collected is solicited to provide NCUA with data that is necessary and useful in reviewing requests received
from individuals regarding their interactions with federal and federally insured credit unions. You are not required to give us
this information. However, without such information, our ability to complete a review or to provide requested assistance may
be hindered. It is intended that the information you provide to us will be used within NCUA and provided to the credit union
that is the subject of your complaint or inquiry. As required by law, we may make additional disclosures of such information.

Paperwork Reduction Act Statement
The estimated average public reporting burden associated with this information collection is 5 minutes per response. Comments concerning the
accuracy of this burden estimate and or any other aspect of this information collection, including suggestions for reducing this burden should be address
to the National Credit Union Administration, ATTN: PRA Clearance Officer, 1775 Duke Street, Alexandria, Virginia 22314. An agency may not conduct
or sponsor, and a person is not required to respond to, an information collection unless it displays a valid OMB control number.

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https://complaint.mycreditunion.gov/Inquiry/

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1/16/2018