CAC Consumer Complaints

NCUA CAC

OMB No. 3133-XXXX

Submit a Complaint Case

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Yes

Existing Case

Email
Case Number

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Additional Comments

Attachments

For your protection, DO NOT INCLUDE PERSONAL SENSITIVE INFORMATION SUCH AS YOUR SOCIAL SECURITY NUMBER.
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NCUA's Authority
Please note, NCUA does not have the authority to resolve every type of problem that may arise with a credit union. We are
unable to resolve contract disputes or undocumented factual disputes between a consumer and a credit union. In these
cases, we suggest that you contact an attorney. We cannot investigate matters that are the subject of a pending lawsuit or
offer legal assistance. NCUA cannot represent consumers in settling claims or recovering damages. NCUA does not own,
operate, or control credit unions, nor do we establish their operating policies and procedures. We cannot dictate the range of
services they offer and are unable to resolve complaints about customer service or disagreements over specific credit union
policies and procedures not addressed by federal law or regulation.
Privacy
The information collected is solicited to provide NCUA with data that is necessary and useful in reviewing requests received
from individuals regarding their interactions with federal and federally insured credit unions. You are not required to give us
this information. However, without such information, our ability to complete a review or to provide requested assistance may
be hindered. It is intended that the information you provide to us will be used within NCUA and provided to the credit union
that is the subject of your complaint or inquiry. As required by law, we may make additional disclosures of such information.

Paperwork Reduction Act Statement
The estimated average public reporting burden associated with this information collection is 10 minutes per response. Comments
concerning the accuracy of this burden estimate and or any other aspect of this information collection, including suggestions for
reducing this burden should be address to the National Credit Union Administration, ATTN: PRA Clearance Officer, 1775 Duke Street,
Alexandria, Virginia 22314. An agency may not conduct or sponsor, and a person is not required to respond to, an information
collection unless it displays a valid OMB control number.
Update Case Cancel

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Submit a Complaint Case

Do you want to update existing case

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No

Have you tried to resolve your complaint with the credit union?

Yes

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Information
Required Fields

Salutation

--None--

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First Name

Last
Name

Email

Phone
Number

Fax

Street

City

State

ZipCode

Subject

Description

--None--

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Credit
Union

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Desired
Resolution
When did
you contact
credit
union?

Is this
case
pending
litigation?

[ 2/5/2018 ]

Account or
Loan Type

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--None--

Has the
credit union
responded?

--None--

Disputed
Amount

Problem

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Preferred
Language

--None--

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--None---None--

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Servicemember Information

Is this complaint for a servicemember, or dependent or spouse of a
servicemember?

Please Select a Value

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Please Select a Value

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Representative Information

Do you want us to communicate with your attorney or legal
representative on your behalf regarding this complaint?

Attachments

For your protection, DO NOT INCLUDE PERSONAL SENSITIVE INFORMATION SUCH AS YOUR SOCIAL SECURITY NUMBER.
How many files do you want to
upload?

--None--

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Attach Files

ConsumerCCList :

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The information given is true to the best of my knowledge and belief. I authorize NCUA to send the information submitted to institution
identified above. I understand that NCUA cannot act as my lawyer, a court of law or a financial advisor.

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