Form 2016 EIA Web Custo 2016 EIA Web Custo 2016 EIA Web Customer Survey

OMB No. 1905-0210

Expiration Date: XX/XX/XXXX

Burden: 4.0 Minutes

2016 EIA Web Customer Survey

Question 1. How often do you visit EIA’s website?

(Choose one of the following)

1. Daily

2. Weekly

3. Monthly

4. Less than once a month

5. First-time visitor

 (follow-up question) How likely are you to come back?
(Choose one of the following)

1. Very likely

2. Somewhat likely

3. Not very likely

4. I'm not sure

5. I won't come back

Question 2. How satisfied are you with the quality of the information on EIA’s website?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)

Question 3. Which category best describes you or your organization?

(Choose one of the following)

1. Government (federal, state, local, Congress)

2. Business/Industry

• Please specify:
  (Choose one of the following)

  • Energy

  • Nonenergy

3. Research/Consulting

4. Media

5. Finance (banking, investment)

6. Teacher/Professor

7. Student

8. Trade Association/Nonprofit

9. Library

10. Private citizen

11. Other (Please specify: ~~~Answer is open-ended)

Question 4. Do you live in the United States?

Yes

No

Question 5. What task were you doing when you visited EIA’s website today?

(Choose one of the following)

1. Writing a report or article

2. Researching a topic

3. Purchasing fuel

4. Making a business decision

5. Making an investment decision

6. Making a forecast about energy

7. Doing homework/preparing a classroom lesson

8. Briefing a decision-maker or legislator

9. Educating myself about energy

10. Getting weekly gasoline and diesel prices

11. Just browsing

12. Other Please specify ~~~Answer is open-ended~~~

Question 6. What information were you looking for?

Please specify ~~~Answer is open-ended~~~

Question 7. Did you find the information you were looking for?

(Choose one of the following)

1. Yes, easily  (follow-up question) Was the level of detail OK?

(Choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

2. Yes, but it took some effort  (follow-up question) Was the level of detail OK?

(Choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

3. Only part of it  (follow-up question) Was the level of detail OK?

(Choose one of the following)

1. Yes, just right

2. Varied by topic

3. Not detailed enough

4. Too detailed

5. Not sure

4. No  (follow-up question) Did you consider contacting EIA for help?

(Choose one of the following)

1. Yes

2. No

3. Not sure

5. I was just browsing

Question 8. How do you perceive EIA?

(Choose one of the following)

1. Biased

2. Boring

3. Brief

4. Customer-focused

5. Expert

6. Informative

7. Innovative

8. Long-winded

9. Non-responsive

10. Objective

11. Old-fashioned

12. Out-of-date

13. Policy-neutral

14. Thorough

15. Timely

16. Too technical

17. Uninformed

18. Other Please specify ~~~Answer is open-ended~~

Question 9. Have you used our data browsers/tools?

(Choose one of the following – A, B or C)

1. Yes  (follow-up question)

(Choose all that apply)

1. Annual Energy Outlook Data Browser  (follow-up question) How useful did you find them?

(Choose one of the following)

1. Very useful

2. Somewhat useful

3. Interesting, but not relevant to my work

4. Not useful

5. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

2. Coal Data Browser  (follow-up question) How useful did you find them?

(Choose one of the following)

1. Very useful

2. Somewhat useful

3. Interesting, but not relevant to my work

4. Not useful

5. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

3. Crude Oil Imports Tracking Tool  (follow-up question) How useful did you find them?

(Choose one of the following)

1. Very useful

1. Somewhat useful

2. Interesting, but not relevant to my work

3. Not useful

4. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

4. Electric Data Browser  (follow-up question) How useful did you find them?

(Choose one of the following)

1. Very useful

2. Somewhat useful

3. Interesting, but not relevant to my work

4. Not useful

5. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

5. Short-Term Energy Outlook Data Browser  (follow-up question) How useful did you find them?

(Choose one of the following)

a. Very useful

b. Somewhat useful

c. Interesting, but not relevant to my work

d. Not useful

e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

6. International Energy Data Browser  (follow-up question) How useful did you find them?

(Choose one of the following)

a. Very useful

b. Somewhat useful

c. Interesting, but not relevant to my work

d. Not useful

e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

7. Total Energy Data Browser  (follow-up question) How useful did you find them?

(Choose one of the following)

a. Very useful

b. Somewhat useful

c. Interesting, but not relevant to my work

d. Not useful

e. Other comment(s) about browser/tool? (Please specify: ~ ~Answer is open-ended)

2. No  (follow-up question) Why not?

(Choose one of the following)

1. I don’t need them for my work

2. They scared me

3. I didn’t know about them

4. Other comments about browsers/tools (Please specify: ~ ~Answer is open-ended)

1. I don’t know (Please specify: ~ ~Answer is open-ended)

Question 10. Do you access EIA information through social media?  (Check all that apply)

I follow EIA on Twitter I like EIA on Facebook I follow EIA on LinkedIn I’ve seen EIA videos on YouTube I follow EIA on Flickr I don’t prefer to access EIA information through social media	I’m on Twitter but didn’t know EIA was I’m on Facebook but didn’t know EIA was I’m on LinkedIn but didn’t know EIA was I didn’t know EIA was on YouTube I didn’t know EIA was on Flickr I don’t use social media
Other (please specify) ~ ~Answer is open-ended)

Question 11. Consumption of which energy source was responsible for the most energy-related emissions of carbon dioxide (CO2) in the United States in 2015?

(After they select an answer, the correct answer will appear on the screen.)

Biomass

Coal

Natural gas

Petroleum

Question 12. Anything else you want to tell us?

~~~Answer is open-ended~~~