Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
FastTrack Form Template 2026.docx	Supplementary Document	Uploaded 2026-05-12	Available
FastTrack 30-Day FRN.docx	Supplementary Document	Uploaded 2026-05-12	Available
FastTrack 60 Day FRN.docx	Supplementary Document	Uploaded 2026-05-12	Available
FastTrack Supporting Statement B.docx	Supporting Statement B	Uploaded 2026-05-12	Available
FastTrack Supporting Statement A.docx	Supporting Statement A	Uploaded 2026-05-12	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
275302	2025 EIA Web Customer Survey	Other-Survey Questionnaire	Unchanged
269481	2024 SEDS Web Customer Survey	Other-2024 SEDS Web Survey	Unchanged
269330	2024 EIA Web Customer Survey	Other-2024 EIA Web Customer Survey	Unchanged
267378	2024 NGWU Web Customer Content Optimization Survey	Other-Online Customer Satisfaction Survey	Unchanged
266040	Short-Term Energy Outlook (STEO) Winter Fuels Outlook Customer Feedback Survey	Other-Customer Feedback Survey	Unchanged
266039	Short-Term Energy Outlook (STEO) Winter Fuels Outlook Focus Group	Other-Focus Group Protocol	Unchanged
260910	2023 EIA Web Customer Survey	Other-2023 EIA Web Customer Survey	Unchanged
260309	2022 EIA Annual Customer Satisfaction Web Survey	Other-2022 EIA Web Customer Survey	Unchanged
260308	Analysis Products Web User Survey	Other-Analysis Products Web User Survey	Unchanged
260305	Annual Energy Outlook Web User Survey	Other-Annual Energy Outlook Web User Survey	Unchanged

ICR Details

OMB Control No: 1905-0210	ICR Reference No: 202605-1905-002
Status: Received in OIRA	Previous ICR Reference No: 202206-1905-003
Agency/Subagency: DOE/EIA	Agency Tracking No: EIA Fast Track
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 05/12/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	05/31/2026
Responses	80,600	80,600
Time Burden (Hours)	8,600	8,600
Cost Burden (Dollars)	816,914	717,068

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 38467	08/08/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 24214	05/05/2026
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
2022 EIA Annual Customer Satisfaction Web Survey
2023 EIA Web Customer Survey
2024 EIA Web Customer Survey
2024 NGWU Web Customer Content Optimization Survey
2024 SEDS Web Customer Survey
2025 EIA Web Customer Survey
Analysis Products Web User Survey
Annual Energy Outlook Web User Survey
Short-Term Energy Outlook (STEO) Winter Fuels Outlook Customer Feedback Survey
Short-Term Energy Outlook (STEO) Winter Fuels Outlook Focus Group

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	80,600	80,600	0	0	0	0
Annual Time Burden (Hours)	8,600	8,600	0	0	0	0
Annual Cost Burden (Dollars)	816,914	717,068	0	99,846	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $60,793

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/12/2026

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