Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
FAST TRACK FORM Template_2022.docx	Supplementary Document	Uploaded 2022-06-09	Repair queued
2022-11032_EIA_Notice OMB 1905 0210_30 day notice.pdf	Supplementary Document	Uploaded 2022-06-09	Repair queued
2021-26476 EIA ICR 1905_0210_60-day FRN.pdf	Supplementary Document	Uploaded 2022-06-09	Repair queued
Supporting Statement B Fast Track 2022_FINAL.docx	Supporting Statement B	Uploaded 2022-06-09	Available
Supporting Statement A Fast Track 2022_FINAL.docx	Supporting Statement A	Uploaded 2022-06-09	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
275302	2025 EIA Web Customer Survey	Other-Survey Questionnaire	New
269481	2024 SEDS Web Customer Survey	Other-2024 SEDS Web Survey	New
269330	2024 EIA Web Customer Survey	Other-2024 EIA Web Customer Survey	New
267378	2024 NGWU Web Customer Content Optimization Survey	Other-Online Customer Satisfaction Survey	New
266040	Short-Term Energy Outlook (STEO) Winter Fuels Outlook Customer Feedback Survey	Other-Customer Feedback Survey	New
266039	Short-Term Energy Outlook (STEO) Winter Fuels Outlook Focus Group	Other-Focus Group Protocol	New
260910	2023 EIA Web Customer Survey	Other-2023 EIA Web Customer Survey	New
260309	2022 EIA Annual Customer Satisfaction Web Survey	Other-2022 EIA Web Customer Survey	New
260308	Analysis Products Web User Survey	Other-Analysis Products Web User Survey	New
260305	Annual Energy Outlook Web User Survey	Other-Annual Energy Outlook Web User Survey	New

ICR Details

OMB Control No: 1905-0210	ICR Reference No: 202206-1905-003
Status: Historical Active	Previous ICR Reference No: 201908-1905-003
Agency/Subagency: DOE/EIA	Agency Tracking No: EIA Fast Track
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 05/19/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/09/2022
Terms of Clearance: OMB approves this collection for a period of three years. OMB notes that there is a large change in cost burden reflected that is due to agency estimate rather than a program change, because the prior package included the cost burdens over the entire 3-year clearance period vs. annual figures. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2026	36 Months From Approved	05/31/2023
Responses	80,600	0	241,800
Time Burden (Hours)	8,600	0	25,800
Cost Burden (Dollars)	717,068	0	2,025,816

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 69234	12/07/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 31223	05/23/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 10

table that charts list of burden

IC Title	Form No.	Form Name
2022 EIA Annual Customer Satisfaction Web Survey
2023 EIA Web Customer Survey
2024 EIA Web Customer Survey
2024 NGWU Web Customer Content Optimization Survey
2024 SEDS Web Customer Survey
2025 EIA Web Customer Survey
Analysis Products Web User Survey
Annual Energy Outlook Web User Survey
Short-Term Energy Outlook (STEO) Winter Fuels Outlook Customer Feedback Survey
Short-Term Energy Outlook (STEO) Winter Fuels Outlook Focus Group

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	80,600	241,800	0	-161,200	0	0
Annual Time Burden (Hours)	8,600	25,800	0	-17,200	0	0
Annual Cost Burden (Dollars)	717,068	2,025,816	0	-1,308,748	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The previously reported number of responses, total time burden, and total cost burden were reported for a 3-year period. The table is updated to reflect the numbers annually.

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Annual Cost to Federal Government: $53,363

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/09/2022

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