Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
30D FRN Fast Track 2019.pdf Supplementary Document	2019-08-15
60D FRN Fast Track 2019.pdf Supplementary Document	2019-08-15
Supporting Statement B Fast Track 2019.docx Supporting Statement B	2019-08-15
Supporting Statement A Fast Track 2019.docx Supporting Statement A	2019-08-15

IC Document Collections

IC ID	Document Title	Status
244033	U.S. Energy Atlas Web User Survey Other-Survey Questionnaire	New
243202	2020– Commercial Building Energy Consumption Customer Satisfaction Survey Other-Online Survey	New
242859	2020 EIA Web Customer Survey Other-Online Survey	New
240116	2020 EIA Web Product Survey - U.S. Wholesale Electric Power Survey Other-Survey Protocol	New
239273	2020 Data Confidentiality Web Survey Other-Web Survey	New
239189	Wholesale Electricity Customer Satisfaction Other-Web Survey	New
237546	2019 EIA International Energy Outlook Web Product Survey Other-Survey Questionaire	New

ICR Details

OMB Control No: 1905-0210	ICR Reference No: 201908-1905-003
Status: Active	Previous ICR Reference No: 201801-1905-001
Agency/Subagency: DOE/EIA	Agency Tracking No: EIA Fast Track
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/22/2019
	Date Received in OIRA: 08/15/2019
Terms of Clearance: OMB approves this collection for a period of three years.  To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument;  2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.”

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2022	36 Months From Approved	12/31/2019
Responses	241,800	0	241,800
Time Burden (Hours)	25,800	0	25,340
Cost Burden (Dollars)	2,025,816	0	1,866,396

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 23044	05/21/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 41707	08/15/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
U.S. Energy Atlas Web User Survey
2020 EIA Web Customer Survey
2020– Commercial Building Energy Consumption Customer Satisfaction Survey
2019 EIA International Energy Outlook Web Product Survey
2020 Data Confidentiality Web Survey
Wholesale Electricity Customer Satisfaction
2020 EIA Web Product Survey - U.S. Wholesale Electric Power Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	241,800	241,800	0	0	0	0
Annual Time Burden (Hours)	25,800	25,340	0	460	0	0
Annual Cost Burden (Dollars)	2,025,816	1,866,396	0	159,420	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Two additional research tools were added to this ICR, usability testing and focus groups. These new research tools were not included in the last clearance and will help EIA conduct customer satisfaction surveys.

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Annual Cost to Federal Government: $50,252

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/15/2019

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