2020 EIA Web Customer Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1905-0210 can be found here:

Documents and Forms

Document Name Document Type
2020 Web Customer Satisfaction Survey_1-5 scale.docx Other-Online Survey
2020 Web Customer Satisfaction Survey_1-10 scale.docx Other-Online Survey
2020 EIA Web Customer Survey _Generic Clearance Customer Template.docx 2020 EIA Web Survey Template IC Document
Survey Pop-Up for 2020 Web customer survey.docx 2020 EIA Web Survey Pop-Up Screen IC Document

Information Collection (IC) Details

IC Title:	2020 EIA Web Customer Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation: 5 CFR 1320.9 5 CFR 1320.8(b)

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Online Survey			2020 Web Customer Satisfaction Survey_1-5 scale.docx		Yes	Yes	Fillable Fileable
Other-Online Survey			2020 Web Customer Satisfaction Survey_1-10 scale.docx		Yes	Yes	Fillable Fileable

Line of Business: Energy

Subfunction: Energy Resource Management

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 35,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	35,000	35,000
Annual IC Time Burden (Hours)	2,333	2,333
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
2020 EIA Web Survey Template	2020 EIA Web Customer Survey _Generic Clearance Customer Template.docx	07/28/2020
2020 EIA Web Survey Pop-Up Screen	Survey Pop-Up for 2020 Web customer survey.docx	07/28/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.