2020 EIA Web Customer Survey

OMB No. 1905-0210

Expiration Date: 8/31/22

Burden: 4.0 Minutes

2020 EIA Web Customer Survey

Question 1. Is this your first time visiting EIA.gov?

(choose one of the following)

1. Yes

 (follow-up question) How likely are you to come back?

1. Very likely

2. Somewhat likely

3. Not likely

4. I won't come back

5. I'm not sure

2. No

 (follow-up question) How often do you visit EIA.gov?

1. Daily

2. Weekly

3. Monthly

4. Less than once a month

Question 2. What task were you doing when you visited EIA’s website today?

(choose one of the following)

1. Viewing weekly, monthly, annual, or other energy market reports

2. Purchasing fuel or checking diesel fuel prices to calculate fuel surcharges

3. Writing a report or article

4. Making a business or investment decision

5. Developing an energy forecast

6. Doing homework/preparing a classroom lesson

7. Briefing a decision maker or legislator

8. Researching a topic in the news

9. Looking for guidance on how to use energy data

10. Browsing the website

11. Downloading a data set

12. Identifying potential threats to energy infrastructure from significant storms and other weather events

13. Other Please specify ~~~Answer is open-ended~~~

Question 3. What kind of information were you looking for on EIA.gov?

(choose all that apply)

1. Analysis

2. Projections

3. Daily or weekly prices

4. Outages or disruptions related to weather events

5. Data

 (follow-up question) How do you prefer to access the data?

(choose all that apply)

1. Customizable dashboard with charts and graphs

2. Data browser

3. Excel, CSV download

4. API, Add- IN

6. Maps

7. Other (Please specific)

Question 4. What topics were you looking for information on?

(choose all that apply)

1. All energy sources

2. Coal

3. Crude/petroleum and other liquids

4. Electricity

5. Natural gas    

6. Nuclear or uranium

7. Renewable or alternative energy

8. Consumption data (RECS, CBECS, MECS)

9. Environment

10. Imports/exports

11. Markets and finance

12. U.S. state-level data (such as, State Energy Profiles)

13. International energy information

Question 5. Please rate your overall experience with EIA’s website design and navigation?

~~~Scale of 1-10, 1 is very dissatisfied and 10 is very satisfied~~

 (follow-up question for all answers 1-10) Based on your experience, how can we improve our site?

Question 6. How satisfied are you with the quality of information on EIA’s website?

~~~Scale of 1-10, 1 is very dissatisfied and 10 is very satisfied~~

(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up open-ended question “Why are you not satisfied?”)

Question 7. How would you rate your level of energy knowledge/expertise?

(choose one of the following)

1. Novice

2. Intermediate

3. Expert

Question 8. Do you live in the United States?

(choose one of the following)

1. Yes

2. No

Question 9. Which category best describes you or your organization?

(choose one of the following)

1. Government

• Please specify:
  (choose one of the following)

  • Federal

  • State

  • Local

  • Congress

  • International

2. Business/Industry

• Please specify:
  (choose one of the following)

  • Energy

  • Nonenergy

3. Consulting

4. Research/Academia

5. Student/Teacher K-12

6. Media

7. Finance (banking, investment)

8. Trade Association/Nonprofit

9. Private citizen

10. Other (Please specify: ~~~Answer is open-ended)

Question 10. Anything else you want to tell us?

~~~Answer is open-ended~~~