Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form Diesel Fuel Price On-highway Diesel Fuel Price Web Customer Survey Form	New
Form FAQ Web Survey 201 2018 Frequently Asked Questions Web Product Survey Form	New
Form 2018 EIA Web Custo 2018 EIA Web Customer Survey Form	New
Form 2018EIAConfSurvey 2018 EIA Energy Conference Customer Satisfaction Survey Form and Instruction	New
Supporting Statement A Fast Track-Final-2018.docx Supporting Statement A	2018-02-08
2018-00260.pdf Supplementary Document	2018-01-10
2017-22802_EIA_Notice_Generic ICR.pdf Supplementary Document	2018-01-10
Supporting Statement B Fast Track.doc Supporting Statement B	2018-01-10
DRAFT Generic Clearance Submission Template.docx Supplementary Document	2016-03-16

IC Document Collections

IC ID	Document Title	Status
236909	2019 Customer Satisfaction Survey Other-survey	New
234480	On-highway Diesel Fuel Price Web Customer Survey Form	New
234409	2018 Frequently Asked Questions Web Product Survey Form	New
232436	2018 EIA Web Customer Survey Form	New
230674	2018 EIA Energy Conference Customer Satisfaction Survey Form and Instruction	New

ICR Details

OMB Control No: 1905-0210	ICR Reference No: 201801-1905-001
Status: Historical Active	Previous ICR Reference No: 201610-1905-001
Agency/Subagency: DOE/EIA	Agency Tracking No: EIA Fast Track
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 03/07/2018
	Date Received in OIRA: 01/10/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2019	36 Months From Approved	12/31/2019
Responses	241,800	0	150,000
Time Burden (Hours)	25,340	0	5,250
Cost Burden (Dollars)	1,866,396	0	378,105

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 48807	10/20/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 1249	01/10/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
2018 EIA Energy Conference Customer Satisfaction Survey	2018EIAConfSurvey	2018 EIA Energy Conference Customer Satisfaction Survey
On-highway Diesel Fuel Price Web Customer Survey	Diesel Fuel Price Web Survey 2018	On-highway Diesel Fuel Price Web Customer Survey
2018 EIA Web Customer Survey	2018 EIA Web Customer Survey	2018 EIA Web Customer Survey
2019 Customer Satisfaction Survey
2018 Frequently Asked Questions Web Product Survey	FAQ Web Survey 2018	FAQ Web Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	241,800	150,000	0	91,800	0	0
Annual Time Burden (Hours)	25,340	5,250	0	20,090	0	0
Annual Cost Burden (Dollars)	1,866,396	378,105	0	1,488,291	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: EIA proposes to increase the burden hour estimate from 5,250 hours to 25,340 hours (8,446 hours annually) to reflect current growth in program needs and to correct an administrative error where 5,250 hours was entered into the ROCIS system instead of the correct number of 15,750 hours. The number of customer satisfaction surveys has increased. The sample size used in some of those surveys has also increased and in some cases, the sample size tripled. The burden time is small for each response, but the increase in responses from 150,000 to 241,800 and increase in burden hours from 5,250 to 25,340 are the main reasons for this change.

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Annual Cost to Federal Government: $63,459

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/10/2018

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