OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. As a note, this collection was previously submitted and was under OMB review for 60-days, but was returned to the agency so that the agency could properly resubmit the collection as a "Quantitative Feedback on Agency Service Delivery" information collection request.
Inventory as of this Action
Requested
Previously Approved
12/31/2019
36 Months From Approved
03/31/2019
150,000
0
5,000
5,250
0
5,000
378,105
0
360,100
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agencyâs programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
EIA proposes to increase the burden hour estimate from 15,000 hours to 15,750 hours (5,250 hours annually) to reflect current growth in program needs. The number of customer satisfaction surveys has increased. The sample size used in some of those surveys has also increased and in some cases the sample size tripled. The burden time is small for each response, but the increase in responses from 15,000 to 150,000 is the main reason for this change.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
2017 U.S. Energy Mapping System Customer Survey